Damian Mordzak

Experience

• 

  QPS

  Oct 2019 - Jan 2020

  Junior ServiceDesk Support

  I Line SupportContact with the customer through internal telecommunications systems for basic diagnosis and resolution of technical problems. - Provide technical support to internal customers by verifying and resolving technical issues;- Receive and log support tickets via phone and the BMC Remedy system;- Perform account modification operations for internal systems.

• 

  Euvic IT SA

  Jan 2020 - Jan 2020

  Senior ServiceDesk Support

  II Line SupportProviding internal customer support for verification and troubleshooting of technical issues.- Troubleshooting software issues;- Supporting BPTP and PWPW certificates;- Troubleshooting corporate network issues;- Troubleshooting Windows 10 issues.

• 

  Bank Pekao S.A.

  Jan 2020 - now

  - Process Automation: Leveraging my technical expertise, I design and implement automated solutions to streamline various IT processes, enhancing productivity, and reducing manual intervention.- OS and Application Updates: With a keen eye for detail, I meticulously plan and execute updates for operating systems and applications within the organization, ensuring a secure and up-to-date computing environment.- Vulnerability Mitigation: I proactively assess and address potential vulnerabilities, safeguarding the organization's systems and data from potential threats and ensuring compliance with industry standards.- Software and Hardware Infrastructure Management: I play a crucial role in the development and management of the organization's software and hardware infrastructure, ensuring optimal performance and scalability.- Internal Application Development: When specific needs arise, I take charge of developing customized applications, catering to internal requirements and promoting operational efficiency.- Report Creation and Analysis: I am skilled in generating comprehensive reports, analyzing data, and extracting valuable insights, aiding data-driven decision-making processes. Voir moins Technical Support Engineer- Providing remote customer support for technical issues, effectively resolving inquiries and concerns to ensure a seamless user experience;- Conducting detailed analyses of reported problems, identifying recurring patterns, and trends to proactively address potential issues;- Maintaining and updating internal technical documentation, ensuring accurate information was readily accessible for team members and clients;- Collaborated with cross-functional teams on various projects, contributing technical insights and actively participating in the success of initiatives;- Implementing automated solutions for frequently occurring problems, streamlining issue resolution and enhancing customer satisfaction. Voir moins

  • Expert - SCCM Development and Maintenance Specialist

    Jan 2022 - now

  • Senior IT Specialist

    Jan 2020 - Jan 2022