Deep Enrich
Stewart Forrester
190 followers
Caldercruix, Scotland, United Kingdom
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About me
Incident and Recovery Manager at NatWest Group
Education
Garnock Academy
1996 - 2001Highers Varying from 1-3
The Open University
2019 - 2025BSc (Honours) Computing and IT Computing and IT BSc (Honours)I have studied mathematics, Linux and Cisco Network Essentials so far. Also some generic first year modules prior to these. Starting next module in October 2020 where I hope to learn about computer security and communications.
Experience
NatWest Group
Feb 2008 - nowMy role as a Systems Operator is to monitor RBS Group Technology owned applications and infrastructure, analyze alerts and to perform appropriate actions using my knowledge or documented procedures to ensure continuous system availability and SLA targets are met. I am required to escalate to Incident and Recovery Management where there is no known solution available. I am also required to perform change activity and continuous improvement to improve customer experience.
Recovery Manager
Jul 2023 - nowMainframe/AS400 Operations Technical Lead
Jun 2014 - Jul 2023Mainframe/AS400 Operations Technical Lead
Jun 2014 - Jul 2023Mainframe/AS400 Operator
Feb 2008 - Jun 2014
Licenses & Certifications
- View certificate
KT Major Incident Management
Kepner-TregoeJun 2025
- View certificate
Blockchain Technologies
Interskill LearningMay 2023 - View certificate
Interskill - Mainframe Operator – JCL Foundations 2.4
Interskill LearningJan 2023
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