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Michael Collins

Michael Collins

Biology BSc Bachelor's Degree

Followers of Michael Collins10000 followers
location of Michael CollinsLondon, England, United Kingdom

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  • Timeline

  • About me

    Strategic Transformation Consultant | Implementing Customer-Centric Solutions - Operational Excellence | Lean Six Sigma | Change Management | Process Improvement & Intelligent Automation.

  • Education

    • Master Black Belt - Six Sigma Certified

      2012 - 2014
      Master Black Belt Six Sigma Passed & Certified.

      Activities and Societies: Full DMAIC Six Sigma Lifecycle, Define, Measure, Analyse, Improve, Control. Project Delivery, Training, Coaching and Strategy Deployment. The role of Master Black Belt is critical to a successful and sustainable deployment of Six Sigma. The Master Black Belt will not only coach and mentor Black and Green Belts but will provide the links for the Six Sigma Project activity to the Management Teams. The Smallpiece Master Black Belt programme provided the perfect balance between technical and deployment issues, along with the essential leadership, change management and advanced 'Train the Trainer' skills. The… Show more The role of Master Black Belt is critical to a successful and sustainable deployment of Six Sigma. The Master Black Belt will not only coach and mentor Black and Green Belts but will provide the links for the Six Sigma Project activity to the Management Teams. The Smallpiece Master Black Belt programme provided the perfect balance between technical and deployment issues, along with the essential leadership, change management and advanced 'Train the Trainer' skills. The Smallpeice accreditation process for the Master Black Belt certification covered Project Delivery, Training, Coaching and Strategy Deployment.As a result of the training and exposure to a wide and diverse range of project activity across all business processes, the Master Black Belt can be a powerful development role for Senior Managers of the future. Show less

    • Certified Scrum Master - Scrum Alliance

      2017 - 2017
      Certified Scrum Master - Scrum, Agile, Waterfall, XP, Kanban & Lean trained & accredited. 100% pass mark

    • Black Belt - Six Sigma Certified - Smallpeice Enterprises

      2010 - 2011
      Black Belt - Six Sigma Certified Passed with a final mark of 78%

      Activities and Societies: Full DMAIC Six Sigma Lifecycle, Define, Measure, Analyse, Improve, Control. The Lean Sigma Black Belt training course develops the knowledge and experience to enable Black Belts to lead and deliver complex, cross-functional change improvement projects. The programme integrates Lean and Six Sigma to provide an improvement model that concentrates on both reducing cycle time and variability. Lean tools are linked to the robust DMAIC problem-solving approach, and focus on analysing processes, customer demand and product flow – producing fast and visual process… Show more The Lean Sigma Black Belt training course develops the knowledge and experience to enable Black Belts to lead and deliver complex, cross-functional change improvement projects. The programme integrates Lean and Six Sigma to provide an improvement model that concentrates on both reducing cycle time and variability. Lean tools are linked to the robust DMAIC problem-solving approach, and focus on analysing processes, customer demand and product flow – producing fast and visual process improvements. Six Sigma techniques are applied throughout the improvement process to provide robust data analysis, measurement and creative solutions required to reduce variability in product and processes. This training is designed with a modular format which combines training inputs and practical simulation activities. The Smallpeice accreditation process for Lean Sigma Black Belts incorporates completing a project for formal assessment and passing an examination. Show less

    • Forte Markets - MiFID II Trained & Accredited

      2016 - 2016
      MiFID II Financial Services Regulation (FCA & ESMA) MiFID II trained & accredited by Forte Markets

      Attended a comprehensive training course covering the MiFID II Regulations in its entirety. MiFID II is the biggest regulatory change since Dodd Frank and EMIR. The MiFID II course provided considerable reference documentation covering the regulatory changes of how the key components of MiFID II will apply to the Financial Services industry. The course allowed the opportunity to discuss the changes in an open forum throughout the workshop with MiFID II SME’s. The course also provided tools and… Show more Attended a comprehensive training course covering the MiFID II Regulations in its entirety. MiFID II is the biggest regulatory change since Dodd Frank and EMIR. The MiFID II course provided considerable reference documentation covering the regulatory changes of how the key components of MiFID II will apply to the Financial Services industry. The course allowed the opportunity to discuss the changes in an open forum throughout the workshop with MiFID II SME’s. The course also provided tools and templates required to successfully run a MiFID II project, while becoming an SME in this field. Show less

    • PRINCE2 - Project Management Certified

      2012 - 2012
      PRINCE2 Project Management Pass

      Activities and Societies: PRINCE2 Processes; Starting Up a Project (SU), Initiating a Project (IP), Directing a Project (DP), Controlling a Stage (CS), Managing Stage Boundaries (SB), Managing Product Delivery (MP), Closing a Project (CP) PRINCE2 (an acronym for PRojects IN Controlled Environments) is a de facto process-based method for effective Project Management. PRINCE2 is a process-driven project management method based on seven principles (continued business justification, learn from experience, defined roles and responsibilities, manage by stages, manage by exception, focus on products and tailored to suit the project environment), seven themes (business case, organization, quality, plans, risk, change and… Show more PRINCE2 (an acronym for PRojects IN Controlled Environments) is a de facto process-based method for effective Project Management. PRINCE2 is a process-driven project management method based on seven principles (continued business justification, learn from experience, defined roles and responsibilities, manage by stages, manage by exception, focus on products and tailored to suit the project environment), seven themes (business case, organization, quality, plans, risk, change and progress) and seven processes mentioned below.Key features of PRINCE2:-• Focus on business justification• Defined organisation structure for the project management team• Product-based planning approach• Emphasis on dividing the project into manageable and controllable stages• Flexibility that can be applied at a level appropriate to the project.Using PRINCE2 provides you with greater control of resources, and the ability to manage business and project risk more effectively. Show less

    • Cardiff University / Prifysgol Caerdydd

      2006 - 2008
      Master of Science (MSc) Lean Operations (Service Stream) Merit - 65% average mark.

      Activities and Societies: Modules included: Lean Thinking & Practice, Demand Management, Value Stream & Process Mapping, Quality, Supply Chain Management, Services Marketing, Lean Accounting, Measure & NPD, Leadership, Teams, Intervention and Change. The MSc in Lean Operations is aimed specifically at experienced practising managers working in planning, operations, service delivery, key support functions, general management and consultancy. Applicants are generally sponsored by their organisations and should have the support of their organisations. An important requirement of the programme is a desire to widen and deepen knowledge in advanced lean thinking, as well as the commitment to set aside time for the courses, assignments and… Show more The MSc in Lean Operations is aimed specifically at experienced practising managers working in planning, operations, service delivery, key support functions, general management and consultancy. Applicants are generally sponsored by their organisations and should have the support of their organisations. An important requirement of the programme is a desire to widen and deepen knowledge in advanced lean thinking, as well as the commitment to set aside time for the courses, assignments and dissertation. The maximum group size for the programme is around 15 and each module is taught at a candidates place of work in order to maximise learnings across many industry sectors. Show less

    • University of Limerick

      2007 - 2008
      Six Sigma Green Belt - Six Sigma Certified Passed with a final mark of 70%

      Activities and Societies: Full DMAIC Six Sigma Lifecycle, Define, Measure, Analyse, Improve, Control. Six Sigma Greenbelt Course delivered by The Institute of Industrial Engineers - In Association With University of Limerick.The training programme integrated Lean and Six Sigma to provide a powerful improvement model that concentrated on both reducing cycle time and variability. The programme was based on a modular format which combines training inputs and practical simulation activities with an ongoing focus on project progress and reviews. The training objectives focused on… Show more Six Sigma Greenbelt Course delivered by The Institute of Industrial Engineers - In Association With University of Limerick.The training programme integrated Lean and Six Sigma to provide a powerful improvement model that concentrated on both reducing cycle time and variability. The programme was based on a modular format which combines training inputs and practical simulation activities with an ongoing focus on project progress and reviews. The training objectives focused on enabling delegates to:-• Lead projects that deliver tangible organisational benefits. • Be familiar and confident with the key tools and techniques of Lean Six Sigma and understand how to use them within day-to-day activities. • Be effective team members on any Lean Sigma project team. Show less

    • University of Wales, Swansea

      2001 - 2004
      Bachelor of Science (BSc) Biology, General 2;2

      Activities and Societies: Experiments in Laboratories, field trips, trawler boat excursions, experimental conclusions and a 10, 000 word research dissertation which I achieved a 1st Class Pass Mark. The BSc Biology degree scheme is designed to provide a broad-spectrum understanding of the themes that run through modern biology. The Biology degree scheme offers an excellent range of laboratory and field-based topics with a strong emphasis on the development of key practical skills.Most modules in Biology have two or three practical and/or field excursion classes. Swansea University has a close proximity to a diverse range of contrasting environments plus it's own facilities to… Show more The BSc Biology degree scheme is designed to provide a broad-spectrum understanding of the themes that run through modern biology. The Biology degree scheme offers an excellent range of laboratory and field-based topics with a strong emphasis on the development of key practical skills.Most modules in Biology have two or three practical and/or field excursion classes. Swansea University has a close proximity to a diverse range of contrasting environments plus it's own facilities to provide a wide scope for customising the learning experience. All Biology students carry out a ten week research project module in Year Three. This can be either laboratory or field-based depending on the interests of the student. Some students carry out their projects abroad.The course has a strong emphasis on the development of personal and transferable skills to assist in later employability. Show less

  • Experience

    • Swansea University

      Sept 2001 - Sept 2004
      Biology BSc Bachelor's Degree

      ✓ 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗱 𝗮 𝗕𝗮𝗰𝗵𝗲𝗹𝗼𝗿'𝘀 𝗗𝗲𝗴𝗿𝗲𝗲 (𝗕𝗦𝗰) 𝗶𝗻 𝗕𝗶𝗼𝗹𝗼𝗴𝘆 - 𝟯 𝗬𝗲𝗮𝗿𝘀 𝗙𝘂𝗹𝗹 𝗧𝗶𝗺𝗲 𝗦𝘁𝘂𝗱𝘆.◉ Obtained a 1st Class Pass Mark for the Research Dissertation.◉ Studied Psychology, Genetics, Biochemistry, Anatomy, Zoology, Oceanography & Environment.

    • Johnson&Johnson

      Oct 2004 - Apr 2008

      ✓ 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗱 𝗮 𝗦𝗶𝘅 𝗦𝗶𝗴𝗺𝗮 𝗚𝗿𝗲𝗲𝗻 𝗕𝗲𝗹𝘁 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗪𝗶𝘁𝗵 𝗗𝗶𝘀𝘁𝗶𝗻𝗰𝘁𝗶𝗼𝗻. ◉ Biological & Chemical Laboratory QC Testing.◉ Managed & Run Kaizen Events.◉ Laboratory & Site 5S Deployments, Maintenance, Audit & Assessment.◉ Delivered Supply Chain Efficiency Improvement Projects.◉ SOP Creation & Amendment. ◉ Raw Materials QC Testing.◉ Inspection & Measurement of Plastic Vitros ECiQ Consumables.◉ Gage R&R Studies.◉ SOP Creation & Amendment.◉ 5S Deployment, Maintenance, Audit & Assessment.✪ Now QuidelOrtho. (Formerly Ortho-Clinical Diagnostics). ✪

      • Senior Biologicals & Chemicals Laboratory QC Testing Technician

        Jun 2005 - Apr 2008

      • Raw Materials Quality Control Inspector (QSRM)

        Oct 2004 - Jun 2005

    • Executive Education - Cardiff University Business School

      Sept 2006 - Jun 2008
      Lean Operations Masters Degree (MSc) - (Service Stream)

      ✓ 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗱 𝗮 𝗠𝗮𝘀𝘁𝗲𝗿𝘀 𝗗𝗲𝗴𝗿𝗲𝗲 (𝗠𝗦𝗰) 𝘄𝗶𝘁𝗵 𝗠𝗲𝗿𝗶𝘁 𝗶𝗻 𝗟𝗲𝗮𝗻 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀.𝗦𝘁𝘂𝗱𝗶𝗲𝗱 𝟮-𝗬𝗲𝗮𝗿𝘀 𝗣𝗮𝗿𝘁-𝗧𝗶𝗺𝗲 𝗪𝗵𝗶𝗹𝗲 𝗪𝗼𝗿𝗸𝗶𝗻𝗴 𝗙𝘂𝗹𝗹-𝗧𝗶𝗺𝗲.◉ Successfully Obtained a 1st Class Pass Mark for the Research Dissertation Titled "The Psychology of Change in Service Organisations - An Evaluation of a Vanguard Intervention" - In Association with John Seddon's Vanguard.◉ Self-funded the Executive Masters Course at a cost of £25,000.◉ Gained Invaluable Cross Industry Sector Exposure & Experience.◉ Attended A Very Insightful Study Tour to Los Angeles & Las Vegas. Show less

    • WestRock Company

      Jun 2008 - Jul 2010

      ◉ Managed the Lean Improvement Programme & Deployment of Six Sigma Black Belt Projects. ◉ Coached & Mentored staff in Lean, Six Sigma, Quality Management System & ISO Standards.◉ Implemented Lean Tools & Techniques to the Production Floor.◉ Managed the KPI Production Metrics & Reporting for the Site to the Senior Leadership Team. ◉ Managed the Manufacturing Site's Audit & Quality Management System.◉ Coached & Mentored staff in Lean, Six Sigma, Quality Management System & ISO Standards.✪ Now WestRock. (Formerly MeadWestVaco). ✪

      • Lean Six Sigma Best Practice Manager

        Nov 2008 - Jul 2010

      • Quality Systems Manager

        Jun 2008 - Dec 2008

    • Barclays Wealth Management

      Sept 2010 - Aug 2012

      𝗡𝗼𝘁𝗶𝗰𝗲 𝘁𝗼 𝗖𝗹𝗼𝘀𝗲 & 𝗗𝗼𝗿𝗺𝗮𝗻𝗰𝘆 𝗣𝗿𝗼𝗷𝗲𝗰𝘁:-◉ Reduced cost circa £100K per annum. ◉ Implemented an automated technology solution (Blue Prism) for the backend Notice To Close process releasing capacity equivalent to 5 FTE.◉ Documented, standardised & streamlined the Notice To Close & Dormancy process before Centralising the processes in operations to gain greater governance / control, all while reducing risk & reducing the end-to-end processing time by 70%.✈ Frequent Travel & Engagement with the following locations: - London, Jersey, Guernsey, Glasgow & Isle of Man. Show less ► 𝟯 𝘅 𝗣𝗿𝗼𝗷𝗲𝗰𝘁𝘀𝟭. 𝗡𝗲𝘄 𝗔𝗰𝗰𝗼𝘂𝗻𝘁 𝗢𝗽𝗲𝗻𝗶𝗻𝗴 & 𝗢𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴 𝗣𝗿𝗼𝗷𝗲𝗰𝘁:-◉ Created & deployed an efficient Target Operating Model for all jurisdictions, reducing the end-to-end time for account opening from 3-4 weeks to 5-7 days, using Lean & Agile methodologies.◉ Improved the new account application right first-time rates from 36% to 82%. ◉ Reduced volume of complaints by 19% & improved customer satisfaction scores from 52 to 79.◉ Enhanced CDD training cascaded to alleviate the process constraint at CDD Technical Sign-off.𝟮. 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗣𝗮𝘆𝗺𝗲𝗻𝘁𝘀 𝗣𝗿𝗼𝗷𝗲𝗰𝘁:-◉ International payment performance improved from 55% to 98% processed under 2 hours.◉ £500K saved per year by preventing frontline staff waiving payment charges.◉ 25% resource capacity released & redeployed to revenue / value generating activities.◉ Reduction in customer complaints & customer satisfaction score enhanced from 48% to 74%.𝟯. 𝗚𝗙𝗦𝗖 𝗦𝗲𝗰𝘁𝗶𝗼𝗻 𝟮𝟱 𝗥𝗲𝗴𝘂𝗹𝗮𝘁𝗼𝗿 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗲, 𝗥𝗶𝘀𝗸 𝗘𝘃𝗲𝗻𝘁 – 𝗚𝘂𝗲𝗿𝗻𝘀𝗲𝘆:-◉ Responsible for creating the draft response to regulatory questions, closing out any actions points that were raised whilst briefing the Executive & Management Committees in addition to internal & external Legal. The outcome of the risk event was that the Section 25 notice response was delivered to the GFSC regulator on time, & to date no further questions have been raised by the GFSC Regulator.✈ Frequent Travel & Engagement with the following locations: - London, Jersey, Guernsey, Isle of Man, Cyprus & Gibraltar. Show less

      • Project Manager

        Jan 2012 - Aug 2012

      • Lean Specialist / Business Analyst

        Sept 2010 - Jan 2012

    • RBS

      Aug 2012 - Oct 2012
      Process Consultant - Target Operating Model

      ✓ 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗱 𝗮 𝗦𝗶𝘅 𝗦𝗶𝗴𝗺𝗮 𝗕𝗹𝗮𝗰𝗸 𝗕𝗲𝗹𝘁 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻. ✓ 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗱 𝗮 𝗣𝗿𝗶𝗻𝗰𝗲𝟮 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗔𝗰𝗰𝗿𝗲𝗱𝗶𝘁𝗮𝘁𝗶𝗼𝗻.◉ Process mapped the end-to-end As-Is & To-Be Supply Chain & Trade Finance functions working towards a new Organisational Design / Target Operating Model working on a new system integration to reduce Operational Risk while maximising Trade efficiencies.

    • Lean Development

      Aug 2012 - now
      CEO, Founder & Mangaging Director - Lean Development

      An external contractor / Lean Operations Excellence Specialist predominantly to Wealth and Investment Banks in Central London, but also to a wide range of other Service Sectors."Coach, Consult, Train, Deliver." Lean Development LTD - a rapidly growing niche Management Consultancy specialising in business improvement, Operational Excellence and service transformation.Owner / Managing Director - Mike Collins ~ One of a select group of people worldwide to hold an Masters (MSc) specific to Lean Service Operations, in addition to a Six Sigma Master Black Belt. A great track record of delivery combined with exceptional academic calibre present a unique individual. A highly motivated and committed ‘Systems Thinking’ improvement professional, specialising in Lean Service. Experienced at delivering large complex Lean deployments. Passionate about delivery and making a difference. Engages quickly with clients to rapidly win confidence and become a trusted advisor. A restless desire to drive business improvement inspiring people at all levels. As a Master Black Belt Six Sigma professional, strong analytical skills provide the foundation for the design of creative business solutions. A self-starter who is equally effective working alone or as part of a team. Show less

    • NHS

      Feb 2013 - Aug 2013
      Lean Consultant - Cost Reduction Transformation Programme

      ★ 𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁 𝗘𝘅𝘁𝗲𝗻𝗱𝗲𝗱.𝗖𝗼𝗿𝗲 𝗙𝗼𝗰𝘂𝘀:- Managed 5 community based Cost Reduction Transformation projects across Hammersmith & Fulham, Kensington & Chelsea, Westminster & Barnet - Reduced the NHS Trust’s baseline costs to assist the Trust to be more competitively priced when bidding for tenders.◉ Reduced costs by £1.3M across the Trust by deploying Lean & Six Sigma methodologies, reducing cost per case & baseline costs, to maximise profitability, productivity & effectiveness across COPD, Diabetes, Dietetics, MSK & Podiatry.◉ Reduced headcount across the four boroughs by 22 FTE & reduced material usage across the Trust saving £400K.◉ Patient facing times & patient waiting times reduced to the desired target of 10 minutes each. Show less

    • Lloyd's

      Sept 2013 - Dec 2013
      Operations Excellence Consultant - General Insurance, Life, Pensions & Investments Transformation

      ★ 𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁 𝗘𝘅𝘁𝗲𝗻𝗱𝗲𝗱.𝗖𝗼𝗿𝗲 𝗙𝗼𝗰𝘂𝘀:- Worked across General Insurance - Life, Pensions & Investments operational divisions, where I implemented a 12-week improvement framework to build Operational Excellence capability through the deployment of Lean & Six Sigma methodologies. Much of this contract involved coaching & mentoring Lloyds’ General Insurance employees through their first Lean transformation.◉ Deployed Lloyds’ "Journey to Operational Excellence" Continuous Improvement framework, followed by their Systems Thinking "Service Excellence" framework. ◉ Managed 4 operational teams which included Annuities, Underwriting, Agency Data Management & Client Data Management. Show less

    • Barclays Investment Bank

      Dec 2013 - Apr 2014
      Lean Process Excellence Lead - Global Group Risk Transformation

      ★ 𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁 𝗘𝘅𝘁𝗲𝗻𝗱𝗲𝗱.𝗖𝗼𝗿𝗲 𝗙𝗼𝗰𝘂𝘀:- Supported Barclays Global Group Risk leadership team through their Transformation & Organisational Design journey, Target Operating Model development & shared services / off-shoring / right-shoring & cost reduction initiatives utilising Lean & Six Sigma methodologies.◉ Deployed Lean & Six Sigma methodologies to Barclays’ entire Global Group Risk function.◉ Centralised the bank’s Cross Cluster Sanctioning Unit team into the credit risk team to fully utilise available FTE capacity to leverage efficiencies, reduce backlogs & reduce end-to-end times for excess & payment referrals along with interim & annual reviews. ◉ Deployed a performance metrics dashboard which provided live Operational Lead Indicators (OLI’s) & KPI’s for Corporate & SME Sanctioning, Barclays Business Support, Recoveries, Operational Fraud Risk & Traded / Non-Traded Market Risk. Show less

    • Barclays Private Bank

      Sept 2014 - Mar 2015
      Change Management Consultant - Private Bank Transformation

      ✓ 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗱 𝗮 𝗦𝗶𝘅 𝗦𝗶𝗴𝗺𝗮 𝗠𝗮𝘀𝘁𝗲𝗿 𝗕𝗹𝗮𝗰𝗸 𝗕𝗲𝗹𝘁 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻. ★ 𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁 𝗘𝘅𝘁𝗲𝗻𝗱𝗲𝗱.𝗖𝗼𝗿𝗲 𝗙𝗼𝗰𝘂𝘀:- Re-engineered the Conduct Risk in-flight processes across the Private Bank to ensure regulatory compliance as the key outcome.◉ Utilised Lean & Six Sigma techniques to re-engineer broken processes within the Private Bank, created As-Is & To-Be process maps working towards the Target Operating Model.◉ Advised the Private Bank Client Propositions Optimisation Project – including simplifying & optimising processes & aligning the customer base to the Private Bank’s new propositions. Show less

    • Santander

      Jun 2015 - Dec 2015
      Business Process Consultant - Mortgage & Loan Servicing Transformation Programme

      ✓ 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗱 𝗮 𝗠𝗶𝗙𝗜𝗗 𝗜𝗜 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻. ★ 𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁 𝗘𝘅𝘁𝗲𝗻𝗱𝗲𝗱.𝗖𝗼𝗿𝗲 𝗙𝗼𝗰𝘂𝘀:- End-to-end Mortgage & Loans Servicing business process optimisation transformation project, which involved defining & developing the Organisational Design & Target Operating Model for Santander’s mortgage servicing operations. Areas of focus included; Capital Repayments, Redemptions, Lettings, Financial Difficulties (DWP), Change of Details, & Draw-downs & Refunds. ◉ Process mapped all Mortgage Servicing As-Is processes, gathered risk, compliance & process pain points. (On-shore & off-shore).◉ Created the To-Be Future State Target Operating Model incorporating identified process improvements & managed handover.◉ Identification of an Omni-channel solution, along with process automation opportunities & a web-based customer portal.✈ Frequent Travel & Engagement with the following locations: - Central London, Teesside, Milton Keynes, & Wroclaw Poland. Show less

    • Lloyds Banking Group

      Mar 2016 - Sept 2016
      Niche Project Manager - Onboarding Transformation Programme

      ★ 𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁 𝗘𝘅𝘁𝗲𝗻𝗱𝗲𝗱.𝗖𝗼𝗿𝗲 𝗙𝗼𝗰𝘂𝘀:- Member of a Continuous Improvement delivery team working on an Onboarding Transformation programme within the Global Transaction Banking (GTB) & Financial Markets (FM) divisions of Lloyds Banking Group’s Commercial Bank. The position involved deploying Lean & Six Sigma tools & techniques to various processes across Finance & Operations modernisations programmes across Global Transaction Banking, Financial Markets, Financial Institutions, Global Corporates, Mid Markets & SME’s.◉ Reduced the average Onboarding end-to-end processing time from 35 days to 17 days. ◉ Deliverables were achieved by the following Organisational Design interventions: - Setup of an Agile cell, Reengineered the end-to-end onboarding process, Deployed a New Data Capture Form (DCF), Deployed Client / Sales / RM Documentation Checklists, Created a Skills Matrix, Identified Processing Error Codes, Gathered MI Data, Deployed a Single-Actor Onboarding Manager, Created a Minimum Standard for progressing an onboarding case, Reviewed Complaints Data, Deployed Process Automation software & the strategic deployment of the PEGA Platform. This all improved onboarding performance while improving right-first time rates. Show less

    • LSEG (London Stock Exchange Group)

      Mar 2017 - Aug 2020
      Senior Business Process Consultant

      ★ 𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁 𝗘𝘅𝘁𝗲𝗻𝗱𝗲𝗱.☆ 𝗠𝗲𝗿𝗴𝗲𝗿𝘀 & 𝗔𝗰𝗾𝘂𝗶𝘀𝗶𝘁𝗶𝗼𝗻𝘀 (𝗗𝘂𝗿𝗶𝗻𝗴 𝗧𝗵𝗶𝘀 𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁): - ☞ 𝗟𝗼𝗻𝗱𝗼𝗻 𝗦𝘁𝗼𝗰𝗸 𝗘𝘅𝗰𝗵𝗮𝗻𝗴𝗲 𝗚𝗿𝗼𝘂𝗽. 𝗙𝗼𝗿𝗺𝗲𝗿𝗹𝘆 𝗥𝗲𝗳𝗶𝗻𝗶𝘁𝗶𝘃 & 𝗧𝗵𝗼𝗺𝘀𝗼𝗻 𝗥𝗲𝘂𝘁𝗲𝗿𝘀 ☜𝗖𝗼𝗿𝗲 𝗙𝗼𝗰𝘂𝘀:- The goal of the transformation was to transform the way in which the company managed content sourced from third-party providers & this was achieved via process re-engineering & the deployment of IBM Blueworks Live & Blueworks Automation Workflow.◉ Conducted a thorough Proof of Concept to understand the functionalities of the various BPM process modelling & process orchestration software tools on the market. Alfresco, Aris, Bizagi, Bonita, Signavio & Camunda were all tested, but IBM Blueworks Live & Blueworks Automation Workflow was determined the best fit & enterprise-wide licenses were purchased.◉ Facilitated process discovery & documentation of 60 As-Is & To-Be processes via workshops with process owners globally.◉ Quantitatively identified process bottlenecks, pain points, risk issues & inefficiencies via analysis of large data sets.◉ Created process models in the BPMN v2.0 industry standard, iteratively developing their rules & logic in IBM Blueworks Live & BAW.◉ Simplified processes, improved quality & enhanced process adherence by utilising IBM Blueworks Live across Supplier Management, Supplier Contract & Content, (including Onboard, Update & Retire for each).◉ Organisational Design & Target Operating Model implementation for third-party content – including Change Management of systems, people & process across suppliers, supplier's contracts, content & how they will be managed across Finance & Operations.◉ Third Party Content Compliance Risk & Customer complaints registers were reviewed, & corrective / preventative measures were deployed to further enhance the process & experience. Show less

    • Fidelity International

      Mar 2021 - Sept 2022
      Senior Manager - Process Simplification & Optimisation - Centre of Excellence

      ★ 𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁 𝗘𝘅𝘁𝗲𝗻𝗱𝗲𝗱.► 𝟯 𝘅 𝗣𝗼𝘀𝗶𝘁𝗶𝗼𝗻𝘀𝟭. 𝗠𝗲𝘁𝗵𝗼𝗱𝗼𝗹𝗼𝗴𝘆 𝗟𝗲𝗮𝗱:-◉ Defined, cascaded & led on the central SDLC Methodology across all teams to promote standardised ways of working & alignment. ◉ Drove adoption & implementation of the Methods through coaching & the development / deployment of tools & templates.◉ Ensured Methods were objective, tool agnostic & refined existing Methods to enhance value generation, delivery, quality & velocity.◉ Developed an approach for measuring & monitoring the success & adoption of the Methods in alignment with the Centre of Excellence & Process Simplification & Optimisation leadership vision.◉ Gathered feedback & lessons learnt from stakeholders & practitioners to enable Continuous Improvement of the Methods.𝟮. 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗟𝗲𝗮𝗱:-◉ New Target Operating Model deployed, enhancing customer experience score to 81%.◉ Conducted extensive primary client research, using a standardised client research user guide.◉ Agreed design principles, created standardised guides & a common language for creating Personas & Customer Journeys. ◉ Identified & alleviated pain points along with enhancements to MI, Governance, Risk & Control.𝟯. 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗢𝘄𝗻𝗲𝗿 & 𝗦𝗰𝗿𝘂𝗺 𝗠𝗮𝘀𝘁𝗲𝗿:-◉ Developed & implemented a Workflow Tool (Camunda), which acted as a central repository for all project documentation for all to review. Reducing projects end-to-end times by 40%.◉ Led a high-performing team who developed Intelligent Automation solutions to deliver breakthrough performance; Intelligent Document Processing, Robotic Process Automation, Orchestration & Analytics.◉ Accurate MI was captured & displayed in a Power BI dashboard with targets & KPI's.◉ As Product Owner, Scrum Master, Analyst & Tester, created Workflow Tool Wireframes to assist developers & ensure delivery to tight timelines. ◉ Created visibility of all project statuses across the SDLC in one central location. Show less

    • Federated Hermes

      Jan 2023 - Jan 2024
      Enterprise Delivery Consultant - Transformation Programme

      ★ 𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁 𝗘𝘅𝘁𝗲𝗻𝗱𝗲𝗱.𝗠𝗲𝗺𝗯𝗲𝗿 𝗼𝗳 𝘁𝗵𝗲 𝗚𝗹𝗼𝗯𝗮𝗹 𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗧𝗲𝗮𝗺. 𝗖𝗼𝗿𝗲 𝗙𝗼𝗰𝘂𝘀:- Organisational Design, facilitating workshops, documented detailed process maps (BPMN v2.0), gathered requirements, advised on best practice, assisted on TOMs, Technology & Business Change. Process Improvements focused across Client Onboarding, Real Estate, Private Equity, Private Markets, Asset & Deal Management, Client Servicing, Finance & HR Harmonisation. ► 𝟯 𝘅 𝗣𝗿𝗼𝗷𝗲𝗰𝘁𝘀𝟭. 𝗖𝗹𝗶𝗲𝗻𝘁 𝗢𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴 - 𝗦𝗲𝗴𝗿𝗲𝗴𝗮𝘁𝗲𝗱 𝗠𝗮𝗻𝗱𝗮𝘁𝗲𝘀: -◉ Deployed a Workflow Tool to enforce & encourage a collaborative standardised process across Client Onboarding, RFI / RFP, Finance, Compliance & Operations allowing the teams to modify their ways of working. Workflow Tool used as central repository for all onboarding documentation, reduced reliance on emails, tracked live case statuses & reduced the end-to-end times by 30%.◉ Created a performance dashboard presenting 2.5 years of data.𝟮. 𝗥𝗲𝗮𝗹 𝗘𝘀𝘁𝗮𝘁𝗲 - 𝗡𝗲𝘄 𝗟𝗲𝘁𝘁𝗶𝗻𝗴𝘀:-◉ Deployed DocuSign to replace manual signatures which reduced approval delays by 40%.◉ Real Estate - New Lettings processes (New Lease, Tenant Fit-Out / Renovation & Heads of Terms) As-Is & To-Be process maps created for the new Coyote Asset Management platform.𝟯. 𝗛𝗥 / 𝗙𝗶𝗻𝗮𝗻𝗰𝗲 𝗛𝗮𝗿𝗺𝗼𝗻𝗶𝘀𝗮𝘁𝗶𝗼𝗻:-◉ As-Is & To-Be processes created for Joiners, Movers & Leavers & Third-Party Consultants ready for the new HR platform, part of the HR & Finance Harmonisation between FHL & FHI.◉ Harmonisation of HR - One single process to be enforced via PeopleSoft. (Post M&A).◉ Comprehensive remediation of the Active Directory, allowing IT to close user accounts on their expiry. Reviewed permanent staff, contractors & third-party consultants globally. ◉ SailPoint deployed as the Identity & Access Management solution. Show less

    • Publicis Production

      May 2024 - Sept 2024
      Business Process Manager - Global PX Production Transformation (Publicis Media)

      ★ 𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁 𝗘𝘅𝘁𝗲𝗻𝗱𝗲𝗱. 𝗢𝘂𝘁𝘀𝗶𝗱𝗲 𝗜𝗥𝟯𝟱.◉ Reduced costs by £1M via an organisational restructure & redesign.◉ Circa 40% reduction in end-to-end times via a Workflow Tool implementation.◉ Workflow Tool delivered; a centralised repository for documentation, promoted consistent ways for working, tracked case statuses, enhanced work visibility, encouraged knowledge retention, collaborative working, introduced standardisation & templates. This enforced standardised processes resulting in reduced end-to-end times while reducing the reliance on emails.◉ Worked closely with Head of Global Operations & Technology implementing the PX Platform.◉ Streamlined the onboarding of new clients to Publicis Media & the PX Platform by documenting & reengineering the following end-to-end processes; PX Client Rollouts, Pitching & Pricing, IT Master PX Sequence Workflow, Client Solutions, Marketing, Product Development & PX Support. ◉ Re-engineered processes & Target Operating Model design including change management via constant updates / communications, defined & monitored KPIs, gathered requirements, created SOP's, user guides, RACI, tools & templates.◉ Prior to the organisational restructure & redesign, worked on knowledge retention - Conducted workshops with SME’s & key senior stakeholders globally to document the As-Is PX processes while capturing process pain points & identifying potential solutions.◉ Deployed ServiceNow to assist PX Platform Support - Access, Issue & Enhancement Requests.◉ Pricing decision tree matrix – Created an automated solution to auto-decide the pricing.◉ Created a mechanism to gather & analyse end-to-end times & track SLA’s promoting a culture of continuous improvement. Show less

    • Health and Safety Executive

      Jan 2025 - now
      Senior Operational Excellence Lead

      ★ 𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁 𝗘𝘅𝘁𝗲𝗻𝗱𝗲𝗱.𝗣𝗮𝗿𝘁 𝗼𝗳 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗦𝗮𝗳𝗲𝘁𝘆 𝗥𝗲𝗴𝘂𝗹𝗮𝘁𝗼𝗿 𝗣𝗿𝗼𝗴𝗿𝗮𝗺𝗺𝗲 – 𝗔 𝗠𝗮𝗷𝗼𝗿 𝗚𝗼𝘃𝗲𝗿𝗻𝗺𝗲𝗻𝘁 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗣𝗼𝗿𝘁𝗳𝗼𝗹𝗶𝗼 𝗣𝗿𝗼𝗴𝗿𝗮𝗺𝗺𝗲 𝘁𝗼 𝗲𝘀𝘁𝗮𝗯𝗹𝗶𝘀𝗵 𝗮 𝗻𝗲𝘄 𝗿𝗲𝗴𝘂𝗹𝗮𝘁𝗼𝗿 𝘄𝗶𝘁𝗵𝗶𝗻 𝗛𝗦𝗘.◉ Working on an end-to-end process & Microsoft Dynamics 365 system implementation review, uncovering process & system issues, pain points, constraints, flagging / escalating observations, conducting workshops, pilot studies, identifying and delivering tactical improvements while documenting future strategic improvement proposals. ◉ This role is performed under NDA / Secrets Act. Show less

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