Chris Osborn

Experience

• 

  Burton Menswear London

  Dec 2007 - Feb 2011

  Supported daily operations and led the sales team, managed staff scheduling and inventory control. Contributed to sales objectives and customer service initiatives.

  • Deputy Manager

    Feb 2009 - Feb 2011

  • Sales Assistant

    Dec 2007 - Feb 2009
• 

  British Gas

  Feb 2011 - Aug 2011

  Customer Service Representative
• 

  ManpowerGroup Solutions

  Sept 2011 - Nov 2013

  Led a team responsible for resolving customer issues and optimising workload distribution for 80+ maintenance engineers.

  • Senior Exception Agent

    Nov 2012 - Nov 2013

  • Exception Agent

    Sept 2011 - Nov 2012
• 

  Supertracker Ltd

  Nov 2013 - Apr 2022

  Led internal sales and service teams, including field engineers, contributing to revenue growth and improved customer satisfaction. Notable achievements:• Managed large customer accounts, negotiating costs and generating substantial revenue.• Developed and executed new marketing strategies, enhancing website and social media content.• Implemented a CRM system that improved team efficiency and customer service.• Established post-Brexit import and export procedures to ensure smooth operations.• Trained staff as a product expert in Wheel Alignment, Tyre Balancers & Changes, and ADAS equipment. Show less

  • Internal Sales & Service Manager

    Feb 2019 - Apr 2022

  • Service Manager

    Apr 2015 - Feb 2019

  • Service Coordinator

    Nov 2013 - Apr 2015
• 

  Kingfisher plc

  Apr 2022 - now

  Following internal transfer to this development role, I have become a key member of the team, supporting large-scale projects and independently managing smaller "trade fix" initiatives. My contributions include:• Successfully launching new OEB (Own Exclusive Brands) products across Kingfisher banners (B&Q, Screwfix, Brico Depot & Castorama).• Conducting comprehensive market research to identify trends, customer needs, and competitive dynamics.• Developing and executing product strategies aligned with company pillars, driving profitability and meeting business objectives.• Influencing cross-functional teams (Quality, Design, Brand) by building relationships and setting clear SMART objectives.• Managing smaller independent projects, showcasing strong project management skills.• Analysing product and category performance to drive continuous improvements and inform strategic decision-making.• Introducing a new data collection process for hazardous products within our category.• Expanding my buying expertise by completing modules on Sourcing Strategy, Sourcing Models, and Ethical Sourcing. Show less

  • Junior Product Lead - Kitchens

    Mar 2025 - now

  • Product Assistant

    May 2023 - Mar 2025

  • Packaging Application Project Manager

    Apr 2022 - May 2023