ANWESHA DEY

Experience

• 

  Shri Ram Group / Jabalpur

  Jan 2014 - Dec 2016

  Content Writer
• 

  Cognizant

  Aug 2016 - Nov 2021

  Programmer Analyst

  • Built in-house Java applications & handled maintenance/support for third-party hosted applications• Supervised & ensured quality & SLA of the deliverables and documented weekly & monthly status reporting dashboards • Executed code reviews, fixed application code bugs and planned/executed new code enhancements in line with client requests• Monitored the team in the resolution of reported incidents & task requests as an interim Team Lead and coordinated with onshore & offshore teams• Oversaw project progress & contributed to minimising reported issues by automating repeatedly occurring issues Show less

• 

  Salesforce

  Nov 2021 - now

  • Accountable for managing high complexity developer support cases reported from customers with under Signature Success Plan in the sales cloud.• Ensuring optimal levels of customer experience by delivering promising support & guidance• Executing enhancement of flows/process builders, workflow rules, and validation rules to assist customers in finding optimized solutions for their business• Carrying out apex code analysis, visualforce code inspection & LWC structure analysis to troubleshoot issues about custom controllers in customer org• Assisting customers with Salesforce Integration issues, SSO setup and failure of SFDX deployments• Involved in root cause analysis for reported platform event delays; apex governor limits exceptions or any system-generated errors via Splunk troubleshooting• Accountable for indexing of Custom fields, increasing apex code character limit & other miscellaneous activities• Responsible for proactive monitoring of customer orgs during scheduled deployments, patch release and go-live events.• Helping customers with code optimisation and guidance on implementing best practices. Show less • Accountable for managing high complexity developer support cases reported from Premier & standard Salesforce customers in the sales cloud• Ensuring optimal levels of customer experience by delivering promising support & guidance• Executing enhancement of flows/process builders, workflow rules, and validation rules to assist customers in finding optimized solutions for their business• Carrying out apex code analysis, visualforce code inspection & LWC structure analysis to troubleshoot issues about custom controllers in customer org• Assisting customers with Salesforce Integration issues, SSO setup and failure of SFDX deployments• Involved in root cause analysis for reported platform event delays; apex governor limits exceptions or any system-generated errors via Splunk troubleshooting• Accountable for indexing of Custom fields, increasing apex code character limit & other miscellaneous activities Show less

  • Senior Technical Support Engineer

    Jun 2023 - now

  • Technical Support Engineer

    Nov 2021 - May 2023