Thepalala Modisamongwe

Experience

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  Tshwane University of Technology

  Mar 2004 - Aug 2004

  Information Technology Intern

  programming (C++, JavaScript, java), Desktop Support, Networking, installing operating systems, OS supportKey skills and competencies: Desktop Support, Networking, Software and Hardware support

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  Kutlwano Technologies

  Mar 2007 - Jun 2007

  Office Administrator

  Typing, filling, Data Capturing and managing office finance and stock

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  Telkom

  Jul 2007 - Jan 2011

  HELPDESK SUPPORT TECHNICIAN

  Key skills and competencies:• Email and Internet support, • Desktop support • Troubleshooting operating systems • Helpdesk Desk Support • Supporting ADSL routers, VSAT, dial up• Handling customer’s calls

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  Sun International

  Jul 2011 - Jan 2022

  IT SUPPORT ENGINEER

  Skills and Knowledge• Providing desktop support services• Information security applications, financial applications, gaming applications, point of sale applications • Support Network infrastructure• Computer management( remote desktop connection, remote control and active directory) • Support voice network systems ( ip phones) internet support and Email Suppot• Support hardware ( upgrading pcs, installing pcs, printers, ingenico/pax• Data Center support ( back ups) • Software installation and monitoring, server monitoring. Support PBXKey Performance Areas:Stabilised Data Centre Environment•Detect and respond to technical problems•Identify opportunities for continuous improvements and respond to feedback from service statistics / information (CSIP)•Maintain the business unit computer services and equipment ensuring the configuration of the environment is in line with best practice•Make recommendations on computer products or equipment to improve company productivity.•Store a spare parts inventory of systems, subsystems and component parts used in repair work.User Engagement•Respond to incidents logged by end-users that cannot be resolved telephonically•Provide desktop support by using diagnostics to facilitate prompt resolution where possible•Provide feedback to the service desk on resolution of incidents•Coach end-users in the use of certain softwareDesktop Installations•Make preparations for the installation of software•Install or update required hardware and software•Update SOPS and communicate with regard to resources•Update repository of standardsVendor Engagement•Liaise with vendors with regards parts, repairs, services•Schedule logistics if required•Escalate issues identified if relevant•Attend Vendor management meetings if required•Complete orders for approval with regards work completed Show less

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  Office of the Valuer-General

  Sept 2021 - now

  IT Business Partner