
Sam Wanjere
Journalist/Reporter/Contributor

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About me
Customer Experience at The Kenya Power | Passionate about the field of Communication
Education

Kenya College of Accountancy
1996 - 1997Institute of Management of Information Systems (IMIS) Management of Information Systems DiplomaStudied for a Diploma in Management of Information Systems (IMIS, UK)

Upper Hill School
1990 - 1993Kenya National Certificate of Secondary Education (KCSE) Ordinary ("O") Level B-Activities and Societies: International Action (Interact), Business Education Club and Scout. House Captain Ordinary Level four-year national high school certificate

Presbyterian College
2000 - 2005NOT APPLICABLE Theological Studies Higher DiplomaTheological Studies: Included Church History, Bookkeeping, Psychology, Counseling

Daystar University
1995 - 1999B.A. Communication Degree Print MediaActivities and Societies: Doulos Leadership Programme, Involvement Magazine Communication (Print Media major, English minor)
Experience

Kenya Times Media Trust Ltd
Jan 1998 - Jan 1999Journalist/Reporter/ContributorReporter, writer and loose editing/sub-editing duties.

Legal Media Ltd
Oct 1998 - Apr 1999Reporter/JournalistReporter and sub-editor

KACA
Jan 2000 - Jan 2002Report AnalystInterview clients (visitors) and advise them on disposal and handling of their corruption-related complaints. Established the Public Complaints Unit (PCU), now under the Office of the Ombudsman. Shared my knowledge and experience in setting up of the Department of Governance & Ethics (DGE) under the Office of the President.

KACC
Sept 2009 - Oct 2010Intelligence AnalystGather information and process it for intelligence and investigative purposes. Analysis of gathered information and value addition. Wider dissemination of gathered information of intelligence value.

GoK
Oct 2010 - Apr 2013Public Relations OfficerGenerate content and maintain the website. Originate and edit stories for publication to the wider media. Research on any matters communication. Preparation and drafting of speeches as required. Liaising with external agencies in PR and Protocol.

Self Employed
May 2013 - nowFreelance Communication Consultant✔︎ Writing✔︎ Editing✔︎ Photography✔︎ Advising on Communication NeedsWORK DONE FOR: Liverpool Supporters Club Kenya (LSCK) and Official Liverpool Supporters Club - Kop Kenya (OLSC)

Homes Kenya Magazine
Mar 2014 - May 2015Editor (Issues 50-57)✔︎ Creation of a Flat Plan for each issue. Overall in charge of magazine.✔︎ Identifying writers and assigning responsibilities.✔︎ Talent spotting of new writers.✔︎ Editing, including proofreading, raw copy for publishing.✔︎ Coordinating advertising team for each issue.✔︎ Working with design team on layout.✔︎ Coordinating remuneration of writing resources.✔︎ General communication - scripting, proofreading, drafting, website content management✔︎ Quality control of all written communication within Department✔︎ General research, drafting of speeches, press releases and any other communication material on demand Show less

The Kenya Power & Lighting Co. Ltd
Jun 2015 - nowCustomer Experience Executive• Handling all communication requirements regarding solutions made to the organization.• Serving as the interface between the general public and KP teams as per customer requirements.• Integral part of a vibrant, award-winning, social media team.• Advising customers as appropriate.• Proper registration and classification of information received from customers, and dissemination to appropriate channels.• Ensuring proper management and security of information• Preparing requisite correspondence and writing of reports. Show less

Huduma Kenya
Apr 2023 - nowCustomer Experience Executive
Licenses & Certifications

Higher Diploma in Theological Studies
Presbyterian College (now University), KikuyuNov 2005
IT Diploma
Institute of Management of Information Systems (UK)Mar 1997- View certificate

Strategic Thinking (2017)
LinkedInJul 2024 - View certificate

Communicating with Confidence
LinkedInJul 2024 - View certificate

Strategic Agility
LinkedInJul 2024 - View certificate

Working with Upset Customers
LinkedInJul 2024 - View certificate

Business Development Foundations
LinkedInJul 2024 - View certificate

Creating Positive Conversations with Challenging Customers
LinkedInJul 2024 - View certificate

Sallie Krawcheck on Risk-Taking
LinkedInJul 2024 - View certificate

Customer Experience (CX) Foundations
LinkedInJul 2024
Volunteer Experience
First Aid Volunteer
Issued by St. John Ambulance, Kenya on Jan 1991
Associated with Sam Wanjere
Languages
- enEnglish
- swSwahili
- enEnglish
- swSwahili
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