Evan Xavier Kwok

Experience

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  Deloitte

  Jan 2007 - Jun 2007

  Assurance Intern

  -Provided audit, financial reporting & accounting services to SMB’s as part of my Summer internship.-Ensured our clients were compliant with their financial reporting obligations.

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  IBM

  Jun 2007 - Oct 2008

  Intellectual Capital Specialist

  -Worked in the Deal Hub unit which specialised in tendering for Technology Solutions projects.-Collated & created content for proposals including Westpac, BHP & Orica & worked alongside Project Managers to ensure timely bid submissions.-Managed IBM's database of company information & intellectual capital across Australia & New Zealand including their company policies, financial reports & product information. I was the go to source for any tender related company information.-Set up collaborative technologies to improve communication across our teams in New Zealand & Japan at a time when these tools were not commonly used in the workplace. Trained our team on using video conferencing, screen sharing, instant messaging & wikis.-Set up a simplified structure for our IP information storage. Show less

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  Microsoft

  Mar 2009 - Dec 2013

  Event Operations Manager

  -Managed teams of up to 25 brand ambassadors across over 400 experiential events. Events include new product launches, retail demonstrations, trade shows and guerilla marketing for over 200 of the world's largest consumer brands. -Specialized in technology & FMCG brands including BMW, Toyota, Infiniti, Ford, Microsoft/Nokia, Infiniti, Samsung, Blackberry, Visa, Telstra, Yellowtail Wines, Lindt & Vice/Motherboard.-Responsible for leading large teams, event logistics, setup & campaign reporting. -Strong understanding of multisensory, omni-channel experiences, retail distribution, offline marketing & consumer behaviour. Show less

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  Staples / Quill

  Jan 2011 - Jun 2011

  Ecommerce Consultant

  -Analysed Quill's (Staple's B2B division) website across all stages of the buying process & created best practice designs for their online retail user experience.-Conducted competitor analysis, established usability best practices & worked with category buyers & designers to improve the way their products are sold & merchandised online.-Skilled in wire-framing, Photoshop & user experience design. -Recommendations have led to over $3 million dollars a year in revenue & use of a recommendation engine that displays personalized, relevant product content. Show less

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  Zenzu Skincare

  Jul 2012 - Jun 2015

  Founder

  -Solved my own lifelong skin problems with dermatitis through systematically understanding every variable effecting my skin, including diet, allergens & lifestyle factors & started Zenzu to help others going through the same problem.-For the first 20 years of my life I had tried every conventional treatment which was mainly pharmaceutical immune suppressants.-Became the exclusive distributor for a specialty skincare product for problem skin. It was sourced from a Chinese herbalist & I used it personally before negotiating the rights. It was distributed in major Australian chemists like Priceline, Chemart & Amcal & over $150,000 in product was sold.-Wrote 'The Problem Skin Bible' detailing the skincare, lifestyle & allergen factors affecting the skin. Devised a diet designed to balance an overactive immune system. -I closed the business due to supply consistency issues. Show less

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  Rocket Internet SE

  Jul 2015 - Feb 2017

  Launch Operations Manager

  -Launched & scaled foodora to market leadership in two new Australian cities. I was on the founding three person launch team for both cities. Deliveroo/UberEats launched months after us.-Worked with Rocket Internet (HelloFresh, Zalando, Delivery Hero) & scaled a three sided marketplace. --We pioneered the mass adoption of on-demand food delivery in Australia. Before foodora, typically only quick service & mediocre restaurants offered delivery as many were unwilling to sacrifice food quality. By cutting travel time to about 15 minutes, innovating in packaging & delivery methods we were able to change this & offer customers food from their favourite restaurants.Brisbane-Led launch & growth; Set up departmental processes, developed launch playbook, oversaw 1000+ orders a week, reported on city health metrics, managed a team of 7, 100+ drivers & 200 restaurants. -Optimised driver operations; Coordinated driver shift schedules, designed onboarding processes, minimised delivery issues, managed transition to automated dispatching.-Oversaw Product; Set restaurant positioning / online merchandising standards, QA testing.-Oversaw Promotions; Managed media partnerships, promotional activities, corporate events & key partnerships. Melbourne-Improved the sales & restaurant onboarding processes. -Ensured quality supply of restaurants, launched 4 key areas.-Established 130 restaurant partners & ranked in the top 5 globally across 36 cities. -Created a packaging partnership to improve food quality & delivery logistics.-Maintained 75% exclusivity with partner restaurants. Show less

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  Uber & Autzu

  Dec 2017 - Jan 2019

  Senior Operations Manager

  -Relaunched UberWAV & UberASSIST; Partnered with Uber to redesign their wheelchair & accessible ride service. They had a double sided supply issue, insufficient accessibly trained drivers & access to the right wheelchair accessible vehicle type.-Setup Carsharing; Established a shared fleet of wheelchair accessible vehicles which drivers without vehicles could book by the hour, 24 hours a day, via a mobile application.-Digitised Training; Created the industry's first digital training program for accessible service & wheelchair securement. I condensed an all-day in person course to a 1 hour online program & 15 minute in person test. -Ensured Compliance; They were facing a potential compliance issue as part of their operating license requirement was for their accessible services to be comparable in quality to their regular UberX offering.-Led Operations; Established processes to fuel driver growth, onboarding efficiency & vehicle utilisation, managed operations team & 150 drivers. Expanded the fleet from 6 to 45 vehicles within 6 months. -Oversaw Metrics; Set up & reported on weekly metrics including driver growth, revenue, onboardings & utilisation. -Managed Relationships; Managed Uber partnership, partnered with the leading accessible industry body (Spinal Cord Injury Ontario), accessibility consultants & local government.-Improved Business; Worked with product managers, finance & developers to improve the entire user experience & business case.-Produced Awareness Film; #SeeTheAbility to challenge the typical associations of people with mobility requirements. Created & produced the film, oversaw music & co-edited the film. Show less

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  Omaze

  May 2019 - May 2020

  International Operations Manager

  I was the first hire for Omaze's first international office & set up the London office in 2019. My focus was on launching their new business vertical - house draws in order to improve the scalability of their business model with less reliance on celebrities. -Improved Charity Market; By leveraging a global draw platform, influencer marketing & dream prizes to encourage giving. Donors could win celebrity experiences, dream homes & cars with proceeds supporting over 350 charities globally. -Worked with US office; On house launches & to share learnings & localisation needs.-Developed Launch Playbook; Based on industry analysis & market research setting up the mechanics of how to run a house draw in terms of timing, pricing, prizes, localisation, launch strategy, charity partners, consumer trust & regulatory compliance.-Developed Charity Partnership; Identified charities, compliance needs & pitch materials & strategy. -Managed Operations; Developed market positioning, house sourcing, conducted market research, oversaw website design & development.-Designed Logo; Created the original shield logo design & oversaw the final design. Show less