Oluseyi Kehinde, Assoc CIPD

Experience

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  Guaranty Trust Holding Company

  Jun 2009 - Aug 2009

  Intern

  • Followed the human resource guideline for attending to customers and their respective complaints. • Respond promptly to customer inquiries• Communicate with customers through various channels• Acknowledge and resolve customer complaints • Know our products to answer questions • Provide professional customer support

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  Renmoney

  Dec 2013 - Jun 2018

  Branch Sales Advisor

  • Process all customer loan transactions with minimal error.• Meet monthly sales targets through direct selling, referral programs, cold calls, and email marketing campaign.• Upsell and cross sell to customers.• Provide high standard of customer service (enquiries, requests, and complaints).• Work hand-in-hand with other staff members to create a workplace culture where customers are valued and thought of, in a product design stages.• Assist customers in ensuring complete documentation is provided and double checked for accuracy and authenticity• Maintain customer relationships for complaint resolution and retention Show less

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  Montessori Discovery Children’s House

  Jul 2018 - Aug 2019

  Montessori Directress

  • Carefully and actively monitor the welfare and holistic development of every child in your care, following appropriate policies and procedures to ensure their physical and emotional safety at all times.• Develop lesson plans and manage the learning experiences for students to ensure the needs of the individual students and groups are met.• Assist students toward self-directed learning and normalisation.• Maintain a neat, well-organised, and attractive prepared environment consistent with Montessori pedagogy.• Participate in professional activities designated by the Head Teacher or Head of School, which may include workshops, insets, meetings, assessment, reporting to parents, planning and other professional pursuits.• Maintain professional, respectful and positive relationships with your Co-Teacher and other Nursery staff members, Head Teacher, Head of School and other colleagues in general.• Attend and participate during all pre-announced staff meetings and professional sessions, including staff and parent meetings.• Work to develop close and effective relationships with parents, including opportunities to discuss and understandthe child’s individual progress; encourage parents to become involved with Nursery initiatives and integrate with the wider school community.• Participate in the induction and transition process, assisting new children and families in becoming familiar with the environment and practices.• Follow the school’s policies and procedures for assessment and record keeping, meeting all due dates as required.• Maintain confidentiality in matters of Child Protection and Safeguarding, liaising with the DSL and completing Show less

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  Barchester Healthcare

  Nov 2020 - Jul 2021

  Care Assistant

  • Responsible for compliance with necessary care standard by optimising the human element in the process of care giving.• Providing emotional support to residents with healthy conversation and companionship.• Listening to patients and providing them with relevant feedback and support• Updating patients’ charts and daily notes to keep track of their progress

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  ABLECARE HOMES LIMITED

  Jun 2021 - Nov 2021

  Resident Care Assistant

  • Providing care and support that’s working in a person – centered way, communicating well, building relationships and promoting equality and diversity.• Working as a part of a team which is being a supportive team member and developing your skills to improve your work.• Contributing to activities in safe way, keeping to regulations, following the agreed way of working.• Respecting confidentiality that is by not discussing any personal information on individual or staff with authorised people, and storing records securely. Show less

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  South Gloucestershire Council

  Aug 2021 - Aug 2021

  Placement Consultant
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  Hays

  Jan 2022 - Feb 2022

  Customer Service Representative
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  ABLECARE HOMES LIMITED

  Apr 2022 - now

  Resident Care Assistant