Mh Linkon

Experience

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  Amber IT Ltd

  May 2019 - May 2024

  Assistant System Engineer

  1. Installing, configure, implementation and maintenance of networking devices like Mikrotik, Switch, Access point (Unifi, Cambium etc.), Home router and diagnose problem.2. Ensure technical support to clients according to online ticketing system.3. Providing support to clients by answering questions, replying emails, providing information, making referrals, and assuring appropriate follow up.4. Providing outside physical support for network implementation or check if needed.5. Providing IP information and upgrade or downgrade the bandwidth for new installation at billgenix.6. MAC binding in router to register new devices of the clients with the network.7. Create Firewall rules to restrict or open the VPN, SMTP ports and DNS Redirection.8. Network performance monitoring and reporting. Monitor all the problems of ISP with monitoring tools such as Zabbix, SNMP, Cacti, MRTG etc. Take immediate action while anything goes down or seems abnormal.9. Logical portion of the handover of home connectivity ensuring proper bandwidth with QOS.10. Corresponds with IIG (BDHUB) for bandwidth, latency or site access related issue.11. Corresponds with billing dept. for any billing related issue.12. Maintaining NMS and bandwidth usage against requirement.13. Help remote zone engineers for physical support.14. create new ticket and client support on base social complain.15. Maintain daily work report on report tracking system and do other responsibilities provided by team Show less

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  BUBT IT Club

  May 2022 - Aug 2024

  General Member
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  European IT Institute

  Jul 2022 - now

  Mentor

  Technical Trainer – CCNA, MTCNA, RHCSA

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  Step Media Ltd

  Jun 2024 - Jan 2025

  System Engineer

  Manage day-to-day IT security operations to ensure system integrity and security.Install and configure high-end routers, switches, network security appliances, Mikrotik routers, firewalls, and related equipment.Install operating systems, application software, and system management tools.Ensure optimal availability and performance of systems and infrastructure.Conduct in-house training sessions to enhance staff skills and knowledge.Maintain effective interdepartmental communication.Monitor and maintain backbone and core networks.Plan and manage IP addressing for new and existing internet customers.Perform bandwidth upgrades or downgrades for users as required.Troubleshoot and maintain IT equipment, including PCs, servers, laptops, printers, CCTV systems, routers, switches, and firewalls.Configure, troubleshoot, and maintain Active Directory, DNS Servers, and File Servers on Windows platforms.Ensure system security, resolve failures, and perform regular scheduled backups.Develop and implement system restoration and disaster recovery plans.Diagnose and resolve hardware, software, and network connectivity issues.Address temporary bandwidth upgrades, critical network issues, and Wi-Fi solutions.Offer technical support to MD, DMD, COO, and other senior management, both in person and via phone or email, and notify them of bandwidth upgrades. Show less

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  BRACNet Limited

  Feb 2025 - now

  Senior Executive - Solution & Support