Venkata Rakesh Pothuraju

Experience

• 

  Wipro Technologies

  Aug 2004 - May 2011

  Project 1: ISO 20000 Internal Audit, ensured Planning, Reporting, Operation Procedure Compliance, track CSAT and resolve client escalations.Project 2: Onsite exposure at Redmond, USA for requirements gathering to setup a large lab with more than 200 high end Servers.Project 3: Application test automation for Microsoft operating systems and Apache, IIS, Domain Controller server setup.Project 4: Developer for Nokia mobile applications on Series 60 platform followed by Testing and Release. Show less

  • Module Leader

    Jun 2009 - May 2011

  • Computer Science Student

    Aug 2004 - May 2009
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  Mahindra Satyam

  Jun 2011 - Jun 2012

  Project Lead - ITSM Consultant

  Service Level Manager @Qantas Airways: Performed monthly service level reporting, coordinated with Qantas commercials manager, escalation management, preparation of supplier staff report, penalty calculation on breached tickets, contract review, service level catalog review, Identified process gaps and implemented service improvements. Actively participated in team building activities.

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  Infosys

  Jun 2012 - Jul 2022

  · Service Transition Manager @Birmingham:Review statement of requirements, perform service impact assessment, document service design and support document, monitor/report on service risks and issues, align project to existing ITSM processes, ensure required approvals, manage warranty period, facilitate knowledge transfer and handover to service operations.· ServiceNow Consultant @Hamburg: Requirements gathering, Solution design, implementation of ServiceNow ITSM modules· ServiceNow Consultant @Brussels: Requirements gathering, Create ITSM Strategy Roadmap, Monitor ServiceNow implementation, track go-live requirements, follow-up on project risks and issues and handover to service operations.· ServiceNow Consultant @Amsterdam Customer: Requirements gathering for scoped application implementation in ServiceNow. Captured user stories, created low level design documents and handed over to development team for implementation. Show less Project 1: In 2015, Process Consulting in Service Asset & Configuration Management as per ITIL for a Commodities trading company operating from Dusseldorf.Project 2: In 2014, Operations Management and Process Consulting as per ITIL for a Utilities giant operating from Hannover and Landshut.Project 3: In 2013, Service Design as per ITIL for Infosys's Ecosystem Hub product implementation in the IT Department of a Banking giant based in Frankfurt, Germany. Designed Service Desk, Incident, Problem and Change processes as per the master service model.Project 4: In 2013, Process Improvement of overall software development life cycle in the IT department of an Insurance giant based in Munich, Germany. Show less

  • Program Manager

    Oct 2021 - Jul 2022

  • Senior Consultant

    Jan 2016 - Sept 2021

  • Senior Consultant

    Jun 2012 - Dec 2015
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  Devoteam

  Jul 2022 - Nov 2022

  Customer Program Manager

  Customer Program Management for ServiceNow CSM implementation.

• 

  INRY

  Nov 2022 - now

  Key Responsibilities:-Strategic Planning-Team Leadership-Project Management-Stakeholder Engagement-Financial Management-Decision-Making-Performance Monitoring Managed a team of ServiceNow HRSD experts,Ensured HRSD implementations are of quality,Tracked projects timeline, budget, and scope (including HCM integrations),Ensured high CSAT from customers, Met quarterly invoicing targets, Participated in business requirements gathering workshops, Managed practice capacity and capability development, Chaired steering committee meetings, Published status report to senior leadership.

  • Associate Director

    Jan 2024 - now

  • Delivery Manager

    Nov 2022 - Dec 2023