Alexandra Apostoiu Cristofor

Experience

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  Private English Teacher

  Jan 2005 - now

  Private English Teacher

  I have been teaching to all ages of people. From very small, 3 years old to 65 years old.I enjoy teaching so much that I customise the lessons to each person.After years I still receive pozitive feedback and recommendations from people.Some have given their Cambridge exams (with high grades), others use English for work/school.The most important is that all my students speak English easily, in a correct way and with pleasure.

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  S&S Cosmetics

  Jan 2005 - Feb 2008

  Marketing and Sales Agent

  -To elaborate the marketing strategies on both the short and long term;- To choose the best events to promote the products;- Actions to promote and sell the cosmetic products in fairs, exhibitions and conferences to all categories of interested people.

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  Gregory Tours Travel

  Feb 2008 - Aug 2008

  Travel Agent-internship

  As a travel agent I had the next responsibilities: - To upload information in online systems; - To answer phone requests; - To advice clients; - To issue medical insurances; - To make the offers' presentations.

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  Europa Travel

  Mar 2010 - Sept 2011

  Travel Agent- Internship

  As a travel agent I had the fallowing responsibilities: - To upload the offers indifferent systems; - To advise clients in the agency; - To handle personalized request came via email or phone; - To communicate with the clients and to council them to choose the best holiday to fit their wants and needs; - To fallow the request from receiving, booking, payment and actual travel; - To issue medical insurance, vouchers and airplane tickets; - To use agency's own system and other online systems - To cooperate with other department and colleagues. Show less

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  Martin Travel

  Apr 2013 - Jun 2014

  Travel Consultant

  - Obtaining the necessary documents for opening the agency; - Making periodical newsletters and special offers to target new clients; - Making attractive offers to agency's clients; - Introducing offers in different systems; - Counseling old and new clients by every means of communication; - Processing the requests of personalized offers came on email, by phone or directly in the agency; - Communicating and counseling the clients in choosing the best details for their travel; - Issuing the plane tickets, medical insurance and vouchers; - Operating on different online systems; - Cooperating with other departments and colleagues; - Making different reports to show evolution of sales, income, etc; - Supervision and follow of turists'requests from asking, reservation, payment until taking place and obtaining feedback; Show less

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  Tripsta

  Jul 2014 - Aug 2016

  After good results obtained as ticketing agent got promoted to full Backoffice support among the email team.The main means of communication with customers was via email, but still used phone communication for urgent cases such as: urgent departures, last minute schedule changes or cancellations operated by the airline.Furthermore, the lever of accuracy, quality and trust was much higher as I was directly responsible for delivering accurate information, making flawless calculation and providing the customers the best experience possible in a friendly and timely manner.Activities/ responsibilities / roles for the position:- Receiving change/cancellation requests that came from the front desk department or by email direct from customers via Inexso application;- Calculating the change/cancellation fees or amounts and informing the clients via email;- Processing cancellations/refunds and/or changes in the ticketing systems (Amadeus, Sabre, Worldspan and BSP link) and the Tripsta internal systems;- Investigating and responding to customer complaints-Contacting the airline companies for more information regarding specific actions- Helping old and new colleagues with rules interpretations/ calculations or using systems' commands- Sending requested invoices- Promoting extra services of the company- Communication with the other departments (Accounting, Fraud, Complaints) regarding the fraudulent payments, cancellations and compensations that came from the clients' complaints;- Reaching the monthly email target - Direct reporting to the superiors depending on the type and complexity of the specific performed action;- Other ticketing activities, depending on the company's needs from the specific day. Show less -Answering via phone call and email regarding existing or new bookings for plane tickets -Calculating and processing changes and refunds in Amadeus, Travelport and Sabre Systems according to the airline terms and conditions -Checking and solving schedule changes made by the airlines -Sending and replying to customers' inquiries regarding bookings and airline information -Solving errors of the automated issuing robot -Contacting the airline regarding special cases -Managing request via the internal systems -Checking fraudulent bookings -Offering support to colleagues when needed -Cooperating with other departments (Backoffice, Accounting) in order to provide accurate and fast answers to passengers’ requests -Participating to internal training in order to improve the service provided Show less

  • Ticketing Agent Backoffice Support

    Jun 2016 - Aug 2016

  • Ticketing Agent

    Jul 2014 - Jun 2016
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  CWT

  Aug 2016 - Apr 2018

  Business Travel and Ticketing Consultant

  The position at CWT offered me the opportunity to expand acquired skills regarding ticketing actions and customer care and also to develop skills regarding hotel and rent a car services along with customer care dedicated to corporate clients.Main activities involved;- Answering to requests via phone or email (Moxie application);- Making new bookings or changing and canceling old bookings;- Providing technical and reservation assistance for bookings made via on-line tools (KDS, Cytric, Traveldoo, Concur) - Communication with the other departments (accounting and program management) in order to provide accurate and fast information;- Fallowing clients’ payments and supplier (hotels, GoGlobal, GTA) deadlines;- Processing cancellations/refunds and/or changes in the ticketing systems (Amadeus, BSP link, AGM) and the CWT internal systems;-Contacting the airline companies or suppliers for more information regarding specific actions;- Promoting extra services or applications of CWT;- Helping old and new colleagues with rules interpretations/ calculations or using systems' commands;- Making and sending invoices for requested services;- Checking daily the Qs and the BSP regarding urgent schedule changes or information from the airline, ACM/ADM and refund applications;- Reaching local and global targets; - Participating to internal trainings and workshops;- Direct reporting to the superiors depending on the type and complexity of the specific performed action;- Other ticketing activities, depending on the company's needs from the specific day. Show less

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  Samsung Hospitality Romania

  May 2018 - now

  The position at Samsung Hospitality, who provides Samsung Companies, from Europe with business trips and events, has given me the opportunity to expand previous acquired skills regarding travel and ticketing activities and customer care services as well as new ones.My creativity was useful when we created the workflow and process for existing and new clients.I have provided technical support and training to every new client, in order for them to use in their benefit, the travel systems and rules.Team work is very important in a company dedicated to clients. That is why I was involved in offering training and assistance to our new colleagues. What is more, I have been participating to internal trainings and workshops in order to reach higher KPIs.Regarding specific ticketing activities, I have done on a daily basis: issue, re-issue of ticket; hotel bookings; car rentals in Amadeus-GDS system and checking ADM and ACM in BSP. In addition, I have used other systems to make bookings and the company internal system in order to fallow up reservations and check payments to vendors and from clients.Furthermore, I have started de department in charge of organasing group events of different sizes and different locations. Also, I have managed traveler simple and complex requests. Show less

  • Manager

    Jul 2022 - now

  • Business Travel Consultant

    May 2018 - now