Farah Al Fadalah

Experience

• 

  Gulf Bank

  May 2010 - May 2012

  • Researched and analyzed corporate and country performance reports; highlighting key analytical data that would be suitable for investors.• Reviewed different case studies and presented findings to the management committee.• Analyze investment history and vehicle trading mechanisms for specific industry related segments.• Coordinated communication with foreign banks on data for specific projects/investments opportunities for accurate feasibility studies to be assessed and measured. • Opened customer accounts by highlighting product features and suggesting information on how the product would provide greater benefits.• Resolved product /service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution.• Maintained financial accounts by processing customer adjustments.

  • Management Associate

    Nov 2010 - May 2012

  • Customer Service Representative

    May 2010 - Nov 2010
• 

  Universal Food Company

  May 2012 - Nov 2014

  Brand Manager

  • Led the entire rebranding effort for Life with Cacao which included but not limited to: logo design, real estate locations, furniture coordination with brand, procurement selection, quality control, menu engineering, store locations and much more. • Oversaw the expansion of the brand with adopting two new stores to ensure guidelines were executed.• Successfully designed and developed the franchise manual which allowed for the brand to be offered as a franchise opportunity to potential investors.• Created brand specific analytic(s) to measure brand performance based upon measured data. • Coordinated with operations to implement data tracking tools to improve brand perception.• Managed projects that involved heavy coordination with marketing, operations and executive management. Strategically implemented projects that aligned with campaign deadlines, new menu launches, grand openings and promotions. Show less

• 

  Gulf Bank

  Jan 2015 - Nov 2016

  Assistant Manager - International Banking