Tomas Wherlock

Experience

• 

  Thomas Cook Group plc

  Apr 2003 - Apr 2011

  Team Manager

  I spent over 8 years overseas running the operation for a major tour operator. The role relied on excellent sales and customer service skills along with a professional attitude to dealing with major incidents — both with customers and colleagues. I relished the opportunity to learn about different cultures, and forge strong external relationships, along with building firm friendships with people I now consider to be a significant influence in my life. The experience has broadened my experience and life perspective, which I believe to be an extremely valuable asset. ACHIEVEMENTS • Lived and worked overseas for over 8 years• Won top performing resort in Ibiza, 2010 — 1st out of 92 competitors• Top selling resorts: Zante, Ibiza & Crete 2008, 2009 & 2011 • Part of the UK recruitment team• Promotions to all levels completing the in house STARS (staff training & recognition scheme)• Organised several events for the Thomas Cook Children's Charity and the Variety Club raising thousands of pounds Show less

• 

  TUI

  Apr 2011 - Apr 2015

  Retail Manager

  Retail Store Manager Thomson, Bristol, April 2011 – May 2015 Responsibilities:• Ensure that customers receive the information and advice they need from a fully-trained and knowledgeable team• Motivate and inspire the team, sharing ideas to aid their performance• Regularly monitor customer service levels• Achieve KPI targets through sales and service and understand key drivers.• Awareness and understanding of competitor activity• Achieved operational excellence through adherence to audit and compliance Key Achievements:• Trust in my ability has been recognised by and I have been given the added responsibility of becoming a regional trainer to help train new employees.• Received Manager of the Month Award Jan 2015• I have increased retail profit by over 10% and increased mystery shopper results by 14%. I am very proud of this result.• Our store has received thank you letters from happy customers, which I believe is down to the professional yet personable approach I instil in-store. Show less

• 

  Austen Group Ltd

  May 2015 - Nov 2015

  Senior Sales Manager

  Responsibilities• Manage existing accounts and ensure great customer satisfaction• Sought and establish new business opportunities• Setting competitive pricing while meeting revenue targets• Ensured smooth delivery and payments• Developed new product lines and directed and mentored the sales team to drive sales growth• Prepare and present weekly and monthly sales reports Key achievements• Exceeded September’s sales target by 140%• Opened 17 new accounts in one month Show less

• 

  Wessex Garages

  Dec 2015 - now

  Responsibilities• Manage existing clients and ensure great customer satisfaction• Source new oppertunities by introducing the brand, new technology and driving experience.• Commercial awareness and competitor activity in local area.•Provide personal recommendations on fleet vehicles and to use the powerful tax calculator to work out individuals benefit in kind.• Ensure smooth delivery of ordered Vehicles and keeping the customer informed every step of the way.• Have a full understanding of new product lines such as the Brand New Kia Stinger• Prepare and present weekly and monthly sales reports• Tailor vehicle lease packages of KIA cars to individual lifestyle and useage.• Advertising within local area to increase KIA brand, Wessex Garages and the role I play to small and medium enterprises.• Work on recommendations and word of mouth to increase sales. Show less

  • Fleet Sales Manager

    Jan 2024 - now

  • Business to Business fleet car specialist

    Dec 2015 - Jan 2024