Mohammed Shobaki

Experience

• 

  Open Systems

  Jan 2008 - Jul 2010

  System Analyst

  • Working in IT project for National Security Hospital • Implementing new services & networks • Leading a team to test the service and report any bugs or issue related to the applications and the services • Solve any issues or bugs of the applications & services.

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  Arab National Bank

  Apr 2010 - now

  Working in a project in Arab National Bank as Operational Administrator and managing Call Center systems and my duties as follow:• Application Support for IVR system (Interactive Voice Response)• Application Support for AVAYA Witness application• Application Support for IC Manager application.• Application Support for AVAYA Agent application• Application Support for CMS Application (Call Management System).• Checking the status of security cameras & report any issues or bugs on their systems.• Check the status of data rooms & the servers and report any errors.• Test & maintain data links & ports for both data networks & communication lines.• Test all kind of applications & programs related to ANB and make a report of any errors or bugs while in the test process before using it.• Operational Admin provide technical support and solutions for any related issues (Hardware & Software) that are facing the end users.• Implementing new IVR services & provide improvement for the service.• Test new services & applications and provide full details for any bugs or issues.• Managements for all systems in Call Center• BCM (Business Continuity Management) coordinator in Arab National Bank Call Center • BIA (Business Impact Analysis) coordinator in Arab National Bank Call Center• Upgrading & updating McAfee antivirus for Arab National Bank• Upgrading & updating security systems for Arab National Bank Show less

  • Business Countinty Managment

    Jan 2017 - now

  • Information Technology Specialist

    Apr 2010 - now