Ashley Satcher

Experience

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  ABS Childcare Summer Services

  May 2014 - Apr 2021

  Nanny

  • Created and ran a successful in-home childcare service for children ages 2-10• Planned and executed daily educational assignments, extracurricular activities and social functions for the children within tight timelines• Prepared meals and conducted daily lessons in math and reading• Provided prompt and accurate progress reports to parents on a daily basis.

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  Muncie Public Library

  Aug 2014 - Aug 2016

  Administrative Assistant

  • Scanned over 100 historic records per day.• Updated databases and spreadsheets regularly to track progress.• Supported workflow of daily administrative tasks to achieve targets and deadlines. • Entered information onto digital systems to maintain data quality and accuracy.

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  Target

  Oct 2016 - Oct 2018

  Assistant Customer Service Manager

  • Cross-trained in numerous departments, such as Hardlines, Softlines, and Market.• Quality controlled marketing collateral, managing creative process and optimizing designs for maximum impact.• Ensured physical space was ready and organized to customers.• Drove customer retention by providing pricing information, product information, delivery updates, and account data.• Assisted callers with navigating corporate website and self-service options.• Analyzed past and present trends to devise recommendations for future strategies. Show less

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  ALDI USA

  Apr 2019 - Jul 2020

  Assistant Customer Service Manager

  • Trained in all departments of the store.• Supported senior managers with day-to-day operational requirements.• Answered phones and resolved customer issues and complaints.• Drove sales by giving customers information about products, services, prices, and special offers. • Supported recruiting, training and professional development efforts.

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  Aetna, a CVS Health Company

  Aug 2021 - Mar 2022

  Concierge

  • Responded promptly to customer, vendor, and staff questions and quickly resolved issues, cultivating strong, long-termrelationships• Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere• Observed positive skills and attributes from personnel to build, improve, and expand skills set• Processed new claims, verifying data and documentation prior to submitting for approval or review.

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  BodyShopBids Inc.

  Apr 2022 - Oct 2023

  Customer Success Coordinator

  • Followed up with customers to offer additional support and check resolution satisfaction • Answered incoming calls, chat messages and email communications to handle product concerns.• Delivered fast and friendly service to handle questions and service complaints.• Collaborated across departments to resolve customer-related issues.• Managed customer calls efficiently in fast-paced call center environment.

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  Maximus

  May 2022 - now

  Medical Records Analyst

  • Processed requests for information and released information to persons or agencies according to regulations.• Developed and analyzed daily report of missing chart information presented to supervisors.• Gathered and reported on census data in statistical reports covering information on diseases and surgeries.• Identified incomplete records and independently pursued missing information.• Compiled, classified and coded high volumes of patient data each day.