Nick Ansell

Experience

• 

  ATOS International for Selection Services Plc

  Jun 2005 - Jul 2006

  Desktop Support Engineer

  - Permanent role- Windows deskside support

• 

  Capgemini

  Aug 2006 - Aug 2009

  - Permanent role- Working on the Met Police contract from Capgemini Vauxhall office- Specifically on the SOE project which saw the upgrade of desktop Windows OS across the entire estate of approximately 22k machines- Also acted as Assistant Issues & Deployment Manager and Rollout Mobilisation Coordinator- Responsible for training, coordinating and managing approximately 35 contracted rollout engineers - Permanent role- Windows deskside and server support

  • Specialist Engineer Team Lead

    Jul 2007 - Aug 2009

  • Senior Desktop Analyst

    Aug 2006 - Jul 2007
• 

  Foreign & Commonwealth Office for Synergize Consulting Ltd

  Aug 2009 - Apr 2010

  Desktop & Laptop Deployment Engineer

  - Fixed Term Contract- Deployment of two tier Desktop/Laptop systems- Also involved network site surveys, network cabinet builds and configuration of sites outside of London Whitehall Offices/Buildings- Cisco Switch configuration and cabinet patching to patch schedule prepared from building survey

• 

  Metropolitan Police for Unisys

  May 2010 - Jun 2010

  SOE Rollout Support Engineer

  - Fixed Term Contract- Migration/OS Rollout & Upgrade- 2nd Line Windows Support- Floorwalker- Build Engineer- Break Fix

• 

  GE

  Jun 2010 - Apr 2011

  Hardware Refresh Team Leader / Desktop Support Engineer

  - Rolling Contract- Team Lead for complete laptop/desktop hardware refresh for GE London employees- Also backfilling as a Desktop Support Engineer when resourcing required

• 

  Home Office for Fujitsu

  May 2011 - Aug 2011

  Hardware Migration Lead Engineer

  - Rolling Contract- Lead engineer for complete laptop/desktop hardware refresh for Home Office employees

• 

  Atos International

  Aug 2011 - Oct 2011

  Judicial Support Engineer

  - Fixed Term Contract- Full Windows OS upgrades including subsequent 1:1 deskside support for High Court judges

• 

  LOVEFiLM

  Feb 2012 - Jul 2012

  Digital Support Engineer

  • Support of the nascent LOVEFiLM digital streaming application on Living Room devices such as Sony PS3, Microsoft Xbox 360 and Samsung TVs• 3rd line Windows Server and Database support

• 

  Amazon

  Jul 2012 - Dec 2019

  - Established Integration Engineering (IE) function in Prime Video which required building and direct management of a 10-person team of Integration Engineers from scratch- Part of an org which is responsible for the worldwide distribution of the Prime Video application across living-room streaming devices such as Smart TVs and Set-Top Boxes- Working directly with Tier-1 partners such as Samsung and LG to fully integrate the Prime Video client application- Responsible for the end-to-end lifecycle of Prime Video on third-party Linux-based devices - from integration to live customer support to deprecation- In Q2 2019, we approved 39 devices which was up 129% QoQ and 69% YoY- Responsible for creation and delivery of leadership-level goals- Influence over systems, product, priorities and trade-offs- Driving effective business and technical discussions/documentation- Hands-on expertise with many disparate technologies- Risk-spotting and identification/solution of bottlenecks in the end-to-end system- Improvement of metrics, development, engineering, test and operational excellence best practices Show less • Roadmap / Vision Doc / Charter writing• Key Performance Indicators (KPIs) creation• Driving new process implementations• Overhaul of ticketing structure and processes• Contributed to the expansion of Amazon Prime Video to over 200 countries worldwide (see Projects)• Delivered a solution that enabled Amazon Customer Service Agents to better diagnose and route customer issues, reducing incoming tickets to the development support teams in Prime Video by ~40% (see Projects)• Took over management of the Amazon Video Support Experience And Tooling team focusing on every dimension of the customer support experience• The team's aim was to reduce the level of friction, for both end customers and Prime Video engineers, to successfully resolve Prime Video Customer Issues whilst also supporting legacy devices with 12MM customers• Managed the development of Amazon Video App troubleshooting tools and procedures that were used to resolve customer issues for third party Living Room devices adhering to Agile Project Management methodologies and best practices• Code base owner for various third party Living Room devices • Designed new scalable Key Performance Indicators (KPIs) and reporting solutions within the organisation to drive Amazon Video App improvements• Designed and implemented new internal / external support contracts, processes and procedures• Managed the resolution of global customer impacting Amazon Video App issues• Achieved Certified Agile PM Foundation & Practitioner• Achieved Certified Scrum Master Show less • Launched Prime Video (fka Amazon Instant Video) in the UK and Germany - Feb 2014 (see Projects)• Operational Excellence ambassador, including the chairing and programming of weekly Operational Performance Review meetings attended by Senior Managers, Directors and VPs• Responsible for all monitoring and alarming of the Prime Video service on Living Room devices• Technical support of the digital Prime Video application found on all Living Room devices such as games consoles, TVs and BluRay/DVD players. • Triage of incoming customer tickets that could not be resolved by traditional 1st and 2nd line Customer Service agents• Management and scheduling of the engineer 'on-call' rota• Training/onboarding engineers in 'on-call' best practices Show less

  • Integration Engineering Manager

    Aug 2018 - Dec 2019

  • Technical Program Manager

    Jan 2016 - Aug 2018

  • Application Software Engineer

    Jul 2012 - Jan 2016
• 

  10x Banking

  Dec 2019 - Jan 2022

  Technical Program Manager

  - 10x are the providers of a next-gen, cloud-native, SaaS banking platform built around a microservice architecture and API-first design incorporating the trademarked 10x SuperCore- Clients include JPMorgan Chase in the UK and Westpac in Australia- Part of the Platform Engineering Org incorporating Site Reliability Engineering, Data Reliability Engineering and Infrastructure Engineering teams we utilised the latest Cloud technologies (AWS, Terraform, Docker, Kubernetes, Concourse)- Acted as a blend of Agile Delivery Lead, Scrum Master and Line Manager- Established Agile ceremonies, processes and team structures across methodologies including Kanban and Scrum- Implemented Jira for the org including a new project, issue types, workflows and permissions- Delivered varied projects including a new client environment build, Jira Service Management PoC, implementation of observability tooling such as Prometheus, Grafana, Thanos and New Relic- Resource management, delivery and project planning, effort estimation, Jira roadmapping, risk identification, stakeholder facilitation and communication- Responsible for reporting of service availability metrics to both internal leadership and external clients- Ownership of org Show & Tell / Demo sessions- Established Non-Production Incident Reviews aligned to Operational Excellence best practice- Line management of Site Reliability Engineers Show less

• 

  Lean Technologies

  Jan 2022 - Sept 2022

  Head Of Delivery

  Lean's APIs enable companies to build and launch cutting-edge financial products in the Middle East.- Leadership role in the engineering org reporting to CTO; solely responsible for the delivery function- Instrumental in rolling out a large-scale organisational restructure of the engineering org from a monolithic setup to a component-driven, cross-functional squad model- Implemented new processes, procedures and ways of working across the new squads from both an Agile and Operational Excellence viewpoint, increasing throughput of squads by ~30% in 5 months- Single-handedly migrated engineering teams from Linear issue tracking tool to Jira Software (Cloud). This included full configuration of Jira, complete data export/import and post-migration training/support.- Responsible for reporting to C-Suite on the progress and success of the new squad model whilst also providing guidance and recommendations for change- Implemented, lead and facilitated Agile ceremonies across all squads- Involved in the end-to-end lifecycle of projects, from roadmapping and planning to releases in production- Coordinated requirements, scope, priorities and estimation across multiple projects working closely with all levels from C-Suite to Product Management to the engineers on the ground- Collated squad performance metrics/data on a sprint-by-sprint and month-by-month basis which was consumed by senior leadership, the C-Suite and external investors- Agile methodology coaching and consultancy to junior and senior colleagues alike Show less

• 

  N&C Agile Developments Limited

  Sept 2022 - now

  Director
• 

  CreateFuture

  Sept 2022 - Oct 2023

  Senior Delivery Manager

  - xDesign deliver digital projects and build empowered teams for the world’s fastest-growing and most recognisable brands- Reporting to the Head of Delivery- Working directly with two clients; the first to build a consumer finance mobile application (Value: £500k) and the second to update/maintain a market-leading mobile iOS sports betting application (Value: £2.5MM p/a)- Responsible for the end-to-end delivery of programmes of work across multiple cross-functional development teams following Scrum, Kanban and Scrumban methodologies- Ownership of the overall project timelines and tracking progress against schedules (with consideration given to time, budget & quality)- Management of areas such as agile coaching, continuous process improvement, risks, issues and dependencies- Stakeholder management - constructive review and challenge of internal and external stakeholders- Organisation and facilitation of meetings and Agile ceremonies- Overall programme reporting and documentation of decisions/actions- Conflict resolution- Relationship building and communicating with internal and external stakeholders, ensuring that they are kept up to date with the latest details, changes, challenges that the teams are facing, escalating as appropriate Show less

• 

  Wood Mackenzie

  Nov 2023 - Sept 2024

  Technical Program Manager

  - Third-party vendor management-leaning role overseeing the quality of delivery for projects that have been outsourced to offshore vendors- Projects included UI build of a new application, migration of a legacy application to a cloud-hosted console and a data migration initiative- Main point of contact for vendor's engagement manager and vendor's project team- Main point of contact for WoodMac internal programme team from Product and Engineering- Responsible for overall management of Master Service Agreements and Statements of Work between WoodMac and vendor- Prepare and Chair internal and external Service Review / Project Status meetings with D-level stakeholders- Prepare and Chair internal SteerCo sessions with C-, V- and D-level stakeholders- General responsibilities include:-- Attending sprint ceremonies to ensure they are being run effectively whilst being available for escalations and unblocking of issues-- Ensuring JIRA boards are healthy and flowing properly-- Managing project RAID logs-- Handling internal enquiries and asks related to the overall programme-- Handling external enquiries and asks from the vendor project team-- Assisting with invoice payment queries between WM and vendor as required-- Assisting with managing/updating vendor worker data-- Syncing with WoodMac engineering managers on vendor performance and project status Show less

• 

  Valtech

  Sept 2024 - now

  Lead Agile Delivery Lead