Gustavo Lima

Experience

• 

  BASF

  Nov 1997 - Jun 2003

  BASF S.A.

  Accountable to Install, configure, test, maintain, monitor, and troubleshoot related hardware and software in order to deliver required service levels.Accountable for conduct research and make recommendations on products, services, protocols, and standards in support of infrastructure efforts

• 

  Siemens

  Jun 2003 - Feb 2004

  Siemens Engenharia e Service

  Accountable for regional site IT infrastructure support, which includes client-server operation, handheld and desktop support. Oversee regional site PC, LAN and other IT infrastructure, monitor standards compliance, and provide for acceptable levels of IT systems performance, availability, reliability, security and recoverability consistent with Service Level Agreements

• 

  IFF

  Mar 2004 - Mar 2006

  International Flavor's and Fragrance's

  Accountable for manage and set priorities for the technical design, maintenance, development, and evaluation of Client systems. Accountable to manage Third Parties support according to SLAs stated in respective contractual agreements Active participant in the development of IT strategies in collaboration with the IT management team.

• 

  Ashland Inc

  Apr 2006 - now

  Responsible for projects, infrastructure, telecommunications and services involving information technology in the Group's units and all synergies between project necessary systems for industrial operation, commercial and administrative, responsible for creating and maintaining the data center and other contingencies hit all functionality.- Responsible by all routine and administrative projects, administrative services and infrastructure, standards and policies, contracts, cost control and general management.- IT infrastructure restructuration, changing all networks cabling at office and plant, installing new DELL servers, replaced the traditional PBX telephone system to the AVAYA VoIP system and standardized all desktops and laptops to Lenovo and DELL equipmentManage the outsourcing teams located in India and Brazil. Responsible for user satisfaction and customer satisfaction levels. Manage the system "service desk" Latin America.- Negotiation the purchase of parts and equipment; Monitoring "spending" with mobile and "outsource" print with a focus on cost reduction for the company. Show less

  • IT Infrastructure Manager SA

    Apr 2006 - now

  • Hercules do Brasil Prod. Quimicos

    Apr 2006 - Mar 2010