Experience

• 

  Azam media co ltd.

  Oct 2013 - now

  Operation officer at azam media

  Duties performed:• Cordially and quickly respond to customers in accordance with set guidelines for handling customer contacts on phone and face to face• Offer information or solutions to queries that are raised by customers• Request for and update the Customer’s information on the billing system for each contact handled• Carry out transactions on the billing system in accordance with set procedures observing accuracy and minimizing errors.• Receive payments for subscription and equipment sold at the counter and comply with the procedure for recording and banking at the end of each shift.• Escalates customer queries that cannot be resolved on 1st contact in line with the approved escalation process• Adhere to assigned roster/schedule observing shift times and allowed breaks• Comply with Service Level, quality and customer handling standards relating to call center and front desk customer interactions• Observe work ethics and positive behavior in accordance with the Customer care code of conduct.• Handle company equipment and tools responsibly and report faulty and/or missing equipment immediately to the Supervisor• Provide a daily collections summary for all payments received at the counter. Show less