Experience

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  Mcdonald's

  May 2014 - Oct 2016

  Certified department manager - people department

  Manage diverse and multilingual team of over 50 people, providing training and support to drive a growth in the store's customer satisfaction of over 35% in less than one year, maintaining one of the best customer satisfaction scores in the region for the following 18 months straightResolve complex and difficult customer complaints with a focus on customer retention and maintaining positive brand imageResponsible for tracking staffing needs and processing applications and interviews, as well as providing and coordinating training to front-of-house team membersCreate and maintain employee personnel files and deliver semi-annual performance reviews to leveled team members Show less

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  Wells fargo

  Apr 2016 - Jun 2017

  Bank teller

  Develop trust and rapport with customer base by consistently providing accurate and friendly service while initiating conversation to discover financial needs and identify potential sales opportunitiesMeet ambitious sales goals without sacrificing in the areas of customer experience or risk managementAssist service manager with record retention maintenance and other tasks related to branch controls and legal compliance

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  Chase

  Jun 2017 - May 2018

  Lead teller - operations specialist

  Lead teller team in providing fast, accurate, and friendly service to a dynamic customer baseComplete multifaceted risk evaluations for complex and high-dollar transactions, developing skills in risk management Manage branch team scheduling and provide training and testing on legal compliance topics including the handling of sensitive data and personal information

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  Booking.com

  Jan 2019 - now

  Customer service specialist