Experience

• 

  Rensselaer county bureau of public safety

  May 2014 - Sept 2017

  Communications officer

  Answers and processes calls from individuals in need of fire, rescue, medical and/or law enforcement services;Maintains continuous status and location records of personnel deployed in the field;Practices proper telephone etiquette using appropriate terminology in a calm and professional manner;Operates computer controlled radio equipment to dispatch emergency services agencies;May operate a variety of office machines, phone systems, and various computer equipment;Performs administrative duties related to the job. Show less

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  North greenbush police department

  May 2019 - now

  Police dispatcher
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  Rensselaer county bureau of public safety

  Jul 2020 - now

  Supervise the activities of subordinate Communications Officers during an assigned shift at the Communications Center;Schedules requests for leave due to illness, tardiness requests, vacations, holiday, etc.;Insures that subordinate employees are following departmental policies and procedures and documents violations andreports the matter to a supervisor;Assists Communications Officers with the processing of difficult or confusing calls for service;Manages control room operation during large-scale fires, serious crimes or other complicated emergencies, to insure effective and efficient operation of the center during these high stress periods;Receives incoming calls from telephone, radio, teletype, fax, computer, TDD, alarm panel, and services such messages to appropriate public safety personnel;Provides supervisors with reports of equipment malfunctions, frequency problems, significant activity, etc. and any action taken to correct the problem;Disseminates new and/or procedural information to subordinate employees. Show less

  • Senior Communications Officer

    Sept 2017 - now

  • Computer Aided Dispatch Coordinator

    Jul 2020 - now
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  Csea unit 842-825001

  Jul 2021 - now

  Unit secretary

  Unit Secretary of the CSEA Rensselaer County 911 Union.-Custodian of all records-Notifier of all meetings-Provider of complete and accurate record of proceedings-Provider of motions to the Treasurer-Other Duties as assigned