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Avram Aruh

Avram aruh

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location of Avram AruhPorto, Porto, Portugal
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Followers of Avram Aruh1000 followers

  • Timeline

  • About me

    Experienced Customer Success Manager in B2B and B2C - focused on data-driven decisions, customer-centric approach and revenue growth

  • Education

    • Yeditepe üniversitesi

      2010 - 2015

    • Yeditepe üniversitesi

      2015 - 2019
      Master of science (msc) kimya mühendisliği

  • Experience

    • Ege tekstil apre boya sanayii

      Jun 2012 - Jul 2012
      Internship

    • Ali raif i̇laç sanayi

      Jul 2014 - Aug 2014
      Internship

    • Yeditepe üniversitesi

      Sept 2015 - Sept 2019
      Research and teaching assistant

    • Yurtdisindaokumak.com

      Sept 2018 - Jan 2021
      Product manager

    • Mayteks örme san. ve tic. a.ş.

      Oct 2019 - Nov 2020
      Research and development engineer

    • Kuika software

      Mar 2021 - Oct 2021
      Customer success manager

      Led Sales Pipeline management, oversaw CRM implementation, and orchestrated the Customer Onboarding Journey.Designed and executed a journey that aligned Account Managers with customers, resulting in improved Customer Satisfaction (CSAT).Conducted extensive market research for benchmark analysis to identify and achieve product-market fit.Achieved a remarkable 0% churn rate.

    • Wewalk

      Oct 2021 - Aug 2022
      Global customer success manager

      Successfully onboarded and trained 500+ customers, ensuring rapid product adoption and satisfaction.Led end-to-end planning and development of the B2C User Onboarding Journey using CRM.Reduced churn rate by 20% and boosted retention rate by 40%.Coordinated impactful customer webinars and training sessions, enhancing product knowledge and user proficiency.

    • Zyte

      Aug 2022 - Nov 2023
      Customer success manager

      Resolved customer issues and escalated technical problems for prompt resolution through cross-functional collaboration.Prevented churn by proactively defining customer journey triggers using data.Achieved $180K+ ARR growth by unlocking Enterprise upsell opportunities.Maintained a 95% customer satisfaction rating while serving as the primary contact for 3000+ customers.

    • Customer success collective

      Mar 2023 - now
      Member

      The Customer Success Collective exists to create a space to help individuals and organizations drive company-wide alignment around customer success as the scalable, sustainable source of business growth. Join our Slack community and never miss out again!

    • Microsoft

      Feb 2024 - Jan 2025
      Customer success account manager

    • Infraspeak

      Jan 2025 - now
      Customer success manager

  • Licenses & Certifications