Experience

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  Lenscrafters

  Apr 1997 - Apr 2003

  Lab manager

  Training and Developing all Associates. Customer Satisfaction. Implemented and Maintained lab safety programs

• 

  Brookstone

  Oct 1997 - Jan 2003

  Assistant manager

  Customer Service: Sales and Demonstrating products. Inventory. Receiving and Sending Orders. Brand Awareness

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  Cohen's fashion optical

  Jul 2003 - Sept 2008

  Lab maganer

  Organize payroll and schedule of staffExceed customer expectations and follow up after the sale to ensure satisfactionHandled inventory, shipments and orderingMaintain and operate all machines

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  Corona vision

  Aug 2007 - Aug 2014

  District manager/store manager

  Managed the daily operations of multiple stores with up to 7 staff members at each location. Built success by working one-on-one with customers to develop long-term relationships. Notable Contributions: • Successfully developed 9 internal staff into management roles.• Established new stores in Queens borough; grew from 1 stores to 5 stores.o Consistently made all stores profitable within the first year of operations.• Researched and negotiated the best market deals or glasses manufacturers. Show less

• 

  Cohen's fashion optical

  Sept 2014 - now

  Team lead manager

  Expertly oversee a team of up to 6, ensuring optimal customer service delivery and consistent satisfaction. Support customer personal style by assessing needs and navigating priorities. Review invoices to support accurate billing practices. Build customer loyalty through quality control and relationship building strategies.Notable Contributions: • Identified opportunities to reduce costs and improve revenue generation.• Trained and coached staff members in brand standards and customer service delivery.• Efforts led to increased sales and overall client satisfaction. Show less