Experience

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  Various companies

  Jan 1988 - Jan 2010

  Manager of service delivery

  📍 Polaris BPO (Jan 2007 to March 2010)- Managed a team of 3000+ professionals and completed operations across all delivery centers with a Profit and Loss (P&L) of USD 2.4 million per annum📍 Sutherland Global Services (Sept 2005 to Jan 2007)- Doubled the revenue and added three more lines of business, by managing Profit and Loss (P&L) of USD 12 million per annum📍 GE Capital International Services (Oct 2001 to August 2005)- Managed internal and external clients across multiple sites, while managing client relationships.📍 Modi- RJR Ltd (Oct 1996 to August 2001)- General Manager📍 Godfrey Phillips India (January 1994 to October 1996) - Assistant Manager, Exports📍 Banaras House (April 1992 to January 1994) - Asst. Manager, International Trade📍 Sterling Computers Limited (1988 to 1991)- Sr. Sales Executive Show less

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  Aegis limited

  Apr 2010 - Jun 2015

  Sr. vice president

  Managed client relationships with ‘3 Largest Telecom Operators’📍 Managed customer service deliverables through 7 Centers – 8000 FTE’s with Profit and Loss (P&L) of 78 Crores📍 Drove efficiencies and quality of operations, synergies within the operated circles.

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  Concentrix

  Jul 2015 - Feb 2016

  Icoe- delivery leader and director

  Delivered profitability across the delivery centers and manage PAN India delivery.📍 Managed Profit & Loss (P&L) of USD 38 Million per annum.📍 Drove bottom line by managing the efficiencies and synergies with the support functions.

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  Vertex

  Feb 2016 - May 2017

  Chief operating officer

  Supervised and provided advisory and consulting services to the entire organisation as a senior leader and managed various Telecom and E commerce partners, to drive growth and sustainability.📍 Managed the revenues of 240+ crores, and ensuring positive EBITDA📍 Oversaw Delivery, Business Development, and Account Management

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  Karvy digikonnect

  Aug 2017 - Aug 2021

  Vice president & vertical leader

  Handled key National and Government accounts, by providing consultancy and support to the operations team, enhancing executive partnership and grow business through service support📍 Managed clients and delivered Profit & Loss (P&L) of 145+ crores.📍 Provided support to various accounts, and advisory to support team📍 Created better executive partnership relations through leadership📍 Drove business growth by partnering with Service Support and Account Team

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  Ingenicx

  Aug 2021 - Jul 2022

  Co-founder

  Assisted organizations to level up their customer service and client relationship game, including set up of contact centers and handling its entire operations from scratch to running, across multiple product lines and varied business verticals (from Fintech, EdTech, Food Tech, to Banking and Insurance.).📍 Set up contact center (in-bound as well as out-bound- voice & chat) for organizations 📍 Outlined complete workflow, hired entire manpower, identified IT Solutions, finalized the location, designed CRM, and planned reporting methodology. Show less

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  Self-employed

  Jul 2022 - now

  Senior management consultant

  With more than 25 years of experience, providing result-driven consultancy to start-ups and businesses to establish better client relationships and drive customer success, as well as to contact centers in setting up and running their operations effectively and efficiently.📍 Providing advisory and consultancy services to start-ups and businesses to establish a system that provides world-class customer support, highly beneficial in case of customer-centric businesses.📍 Providing operations management consultancy to contact centers, enabling them to set up and run their business and provide services effectively and efficiently.📍 Providing experienced eye to operations management, P&L Management and Customer Support. Show less