Experience

• 

  Upu industries limited

  Jan 2003 - Sept 2006

  Quality assurance technician

  Advising the Production Department in relation to quality issuesControl of internal and external sample requestSupporting in relation to AccessPart of the Environmental Management Team (ISO 14001)

• 

  Bodegas barbadillo s.a.

  Oct 2006 - Jun 2010

  Undertaking telephonist and receptionist duties as requiredAll transport enquires / incidents Solving problems with deliveriesProcessing customer orders / SalesHandling cash / Reconcile all monies received Diary management – Secretarial SupportingCall handlingOrganising travel arrangementsFilingFormatting documents

  • Administrative to the Commercial Department and Transport Coordinator

    Feb 2007 - Jun 2010

  • Personal Assistant to General Manager

    Oct 2006 - Jan 2007
• 

  Ttec

  Aug 2012 - Jul 2014

  Bilingual customer service representative

  First point of contact for both customers and dealerships responding to telephone, chat and email queriesIdentifying and resolving customer issues using my own problem-solving skills and Siebel database system. Updating database Answering, providing information, log in, inputting and allocating information accurately and in a timely mannerEvaluating calls to co-workers in order to know what areas in our service could be improve Achieving the agreed targets and standards (KPI’s)Part of the technical team – Dealing with issues of the Electric VehicleNominated as one of the “60 top performers of the company globally”, and rewarded with a trip to World Disney, Florida. Show less

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  St. malachy's nursery school

  Mar 2015 - Feb 2016

  Teacher assistant

  Following policies, guidelines and procedures set out, working with the team. Maintaining confidentialityHelping with the day to day operationsAnswering the phone, laminating, creating, editing and printing documents, etc. Use of C2K systemsUsing Microsoft package on a daily basis.

• 

  Southern regional college

  Feb 2016 - Oct 2016

  Campus service representative

  Answering switchboard for all incoming calls, handling inquiries face to faceRedirecting calls to various campuses and internal staff, dealing with queries, enrolments, course informationAdvising on courses per web site and informing prospective candidates on finance availableLiaising with several departments within the Southern Regional CampusWorking as part of a team while also working on my own initiativeEnrolling students on a course using QL. Updating dataTaking payments using a credit card machine, cheques or cash. Cash up report. Show less

• 

  Upu industries limited

  Nov 2016 - now

  • Supporting sales by generating increased revenue with specific targets. Expanding the database of customers in UK, Spain, Portugal, Italy, Chile, Uruguay, Argentina, etc. Sales increased in my area 300% in one year• Building long term relationships with customers, agents and distributors through pro-active sales activities, including cold calling• Following up on leads and quotes. Responding to their questions efficiently and courteously• B2B experience with the packaging industry• Organising sales visits and sales promotions. Offering technical knowledge to the client on our products• Travelling internationally representing the brand, with occasional out of hours travel times• Effectively maintaining the customer relation management (CRM) systems (Hubspot) and data to a high standard. Capturing accurate customer information and updating database on an ongoing basis• Liaising with the production team and technical support teams regarding quotes, market trends and customer orders• Processing orders and/or sample requests coming in via telephone or email• Maintaining and growing existing accounts Show less

  • Export Sales Manager Latam, Spain & Scotland

    May 2023 - now

  • Export Sales Executive

    Nov 2016 - May 2023