Experience

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  Teleperformance

  Nov 2018 - May 2022

  Customer Feedback Analysis conducted a comprehensive Voice of Customer (VoC)analysis, identifying key enhancement areas and contributing to a 15% increase incustomer satisfaction. Created detailed technical documentation & Wireframe outlining requirements andstrategies, ensuring clear communication with stakeholders and development teams. Customer Challenge Analysis: Analyzed customer challengesin Windows and Macapplications, as well as Android and iOS mobile apps, creating a comprehensivedocument that highlights key improvement areas and scopes Effective Product Testing: Led testing phases for new features, achieving a 95%defect-free rate upon release by ensuring alignment with documented requirements. Facilitated weekly meetings with offshore clients to provide updates and addressdevelopment status, fostering transparent communication and collaboration. Write 100+ clear and concise user stories and define acceptance criteria to guide thedevelopment team in delivering high-quality features post approval of stakeholders. Show less  Developed and communicated a clear product vision and strategy based on feedbackfrom clients, customers, and internal teams, ensuring alignment with overall businessobjectives. Created and prioritized a product backlog of 50+ features, ensuring alignment withstakeholder needs. Collaborated with 5+ cross-functional teams (development, marketing, sales) to gatherand refine requirements. Served as the main point of contact for 20+ stakeholders, providing regular updates andgathering feedback for informed decision-making. Participated in bi-weekly sprint planning and review meetingsto ensure teamalignment on priorities and goals. Engaged with 50+ customers to gather feedback, validate assumptions, and ensureproduct-market fit by cold call. Analyzed product performance metricsto identify areasfor improvement, targeting a10% increase in user satisfaction each quarter. Fostered a collaborative environment within a development team of 8+ members,promoting continuous improvement and innovation.. Show less

  • Quality Analyst

    Mar 2021 - May 2022

  • Technical Support Executive - Product Analyst

    Nov 2018 - Mar 2021
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  Mrcc

  Jun 2022 - Jul 2024

  Business analyst - lms support

  Organized and conducted 15 demo sessions for a new Department of State,effectively communicating software features and facilitating user adoption among 50+attendees. Led requirement-gathering sessions with over 30 government and privatestakeholders,successfully identifying and documenting 15+ critical business needsand functional requirements. Developed comprehensive documentation including 3 Functional RequirementSpecifications (FRS), and 2 Software Requirement Specifications(SRS), significantlyenhancing project clarity and direction. Collaborated with cross-functional teams of 10+ members, including Development,Quality Assurance, and IT, to ensure alignment on 5+ major project deliverables,resulting in 95% stakeholder satisfaction. Managed task delegation for a team of 8 developers, effectively communicatingdetailed requirements and tracking project progress to consistently meet 100% ofclient expectations on time. Facilitated 12+ meetings to gather feedback and refine requirements throughout theproject lifecycle, leading to a 30% reduction in rework and improved projectefficiency. Applied Agile methodologies to manage 4 iterative development cycles, drivingcontinuousimprovement in project outcomes and increasing overall team productivityby 20% Developed and integrated an application with APIsto streamline workflows andenhance operational efficiency by Collaborating with stakeholders & Developer Show less

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  Netcreativemind solutions pvt ltd.

  Aug 2024 - now

  Business analyst

   Lead requirement-gathering sessions with diverse stakeholders to identify anddocument critical business needs while also maintain support for existing application. Create and maintain comprehensive project documentation, including Functional andBusiness Requirement Specifications, user case stories, wireframes, and new designsfor the application. Collaborate with cross-functional teams to align on project deliverables, ensuring highstakeholder satisfaction. Delegate tasks effectively within a development team, tracking progress to meetclient expectations consistently. Facilitate regular meetings to refine project requirements, enhancing efficiency andreducing rework. Show less