Experience

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  Costco wholesale

  Mar 1994 - Jul 2000

  Foods/sundries manager
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  Capital one

  Jul 2000 - Sept 2003

  Front line manager - collections
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  Geico

  Sept 2003 - Dec 2023

  Designated as Product Owner for multiple teams responsible for enhancements of company’s Guidewire-based Claims system user interfaceDelivered integrations of 3rd-party vendor applications (LexisNexis, DriveEasy, Verint) within claims applicationsLed bi-weekly story refinement with analysts and developers to drive future sprint work and capacity planningCollaborated with analysts and engineers to negotiate product teams’ requirements into agreed-upon deliverablesCreated features and user stories in Confluence, JIRA, and Azure DevOps from documentation provided by affiliated Product teamsParticipated in quarterly global feature prioritization discussions with management and other product teams (WSJF)Served in Scrum Master capacity as needed to facilitate daily and weekly scrum ceremonies including stand-ups, sprint planning, retrospectives, and release planning Show less ■ Responsible for investigating claims involving complex liability and coverage scenarios involving 1st- and 3rd-party litigation■ Utilized multiple investigative tools, including obtaining recorded statements, scene photos, light timing sequence diagrams from localities, ISO, LexisNexis, Google Maps, StreetDelivery, and social media searches■ Referred cases for special investigation and independent medical examinations as needed based on claim investigation results■ Evaluated and settled demands arising from third-party bodily injury and property damage claims and first-party contractual claims involving Uninsured Motorist, Underinsured Motorist, and First Party Medical coverages■ Negotiated in pre-trial conferences with plaintiffs’ counsel and civil court judges, attending trials when required■ Partnered with counsel for litigation defense to include pre-trial discovery and responses, case-handling strategy, and negotiations■ Managed reserving and claim payments within established authority limits up to 300k Show less

  • Software Engineering Manager

    May 2021 - Dec 2023

  • Product Owner / Scrum Master

    Jul 2017 - May 2021

  • Claims Supervisor

    Nov 2012 - Jun 2017

  • Complex/Litigation Claim Examiner

    Jun 2008 - Nov 2012

  • Claims Serivce Respresentative Supervisor

    Oct 2006 - Jun 2008

  • Telephone Claim Representative

    Jan 2005 - Oct 2006

  • Sales Supervisor

    Sept 2003 - Jan 2005