Experience

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  Ebay

  Nov 2010 - Jul 2016

  Supervisor

  •Leading a team of 30 Customer care experts and analyzing the KPI•Training and coaching the Team•Chat: Developing and creating new scripts to help customers and to improve the Customer Relations Experience.•Create new strategies to avoid negative statements from Customers

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  Amazon/ebay

  Sept 2014 - Sept 2023

  Business analysis|consultant

  •Analyze requirements •Market research •Documentation •Business processes development •Set up eCommerce store •SEO, listings, optimizations. •UI/UX

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  Nexive

  Jul 2016 - May 2018

  Crm team leader

  •Leading a Startup campaign that reached 110 people where I covered all processes:•Monitoring of KPI resources, check quality, shift planning (staffing), processes modification,360degree campaign coverage.•Training, Technical procedures and Quality procedures.•Monitored and tracked campaign progress and performance against.•Reporting status to project stakeholders through structured communication•Analyze, forecast and staff planning

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  Vodafone

  May 2018 - May 2019

  Team lead

  •KPI monitoring, Leading a group of 30 people of customer and technical support.•Data analyzing, mentoring, training•Coach skills to ensure Teams are adapting to an Agile mindset.•Coached teams to higher levels of maturity by improving their process.•Removed obstacles and managed risks to enable team efficiency and effectiveness•Effectively communicating your insights and plans to cross-functional team members and management.

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  Bioden shpk

  Dec 2018 - Dec 2021

  Co-founder

  An innovative startup in Albania where the Ecofriendly products were the muse. It consisted in Ecofriendly Bamboo Toothbrushes.- Create development business strategies, implementation of company policies and values to respect.- Coordinate all departments, maintain control of the financial performance, plan business marketing and goals to achieve in every 3mester.- Review financial statements, manage the relations with all Government organizations and public institutions- Manage the relations with companies that would be partner and different stakeholders.- Prepare all the necessary documentations, create a hire process, recruit new staff, write new assembly decisions.- Analyze commercial data such as budgets, sales results and forecasts- Modelling business processes and identifying opportunities for process improvements.- Identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts.- Estimating costs and identifying business savings Show less

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  Inditex global inc.

  May 2019 - Sept 2021

  Manager

  •Manage all the processes from daily operations of the store to other responsibilities like: HR duties, motivating and training the staff.•Create and monitor business strategies•Plan, execute and monitor the inventory process.•Monitoring the team to ensure a perfect customer service experience, ensure store compliance with Health and Safety regulations.•Managing and analyzing the reports to ensure the reach of all the targets.

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  Ikons

  Sept 2021 - Jan 2024

  Mendix developer| agile pm & po

  Working as a Mendix Business Engineer and supporting the team as a Project Manager in an Agile environment where the main tasks are:• Application Development: Design, develop, and implement complex business applications using the Mendix platform.• Rest API, Integrations: Integrating applications using Rest API or OData web services.• Solution Architecture: Create and maintain the application architecture, ensuring it aligns with the overall system architecture and meets performance, security, and scalability requirements.• Requirement Analysis: Collaborate with stakeholders to gather and analyze business requirements, translating them into technical specifications and system designs.• Custom Module Development: Develop custom modules and widgets using Mendix Modeler and other relevant technologies to extend the functionality of the platform.• Testing and Debugging: Debugging of applications to identify and resolve defects and ensure smooth functionality.• Continuous Improvement: Stay up-to-date with the latest Mendix features, tools, and best practices, and provide recommendations for process improvements and efficiency gains.• Documentation: Create and maintain technical documentation, including system designs, user guides, and release notes.• Collaboration and Support: Collaborate with cross-functional teams, including business analysts, testers, and project managers, to ensure successful project delivery and provide technical support and guidance when needed.• Mentoring and Training: Mentor junior developers and provide guidance on best practices, Mendix development techniques, and problem-solving approaches.• Execute requirements (lifecycle) management.• Identify stakeholders needs and potential solutions. Show less

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  Re.tone

  Jan 2024 - Jul 2024

  Senior mendix consultant|product owner

  • Application Development: Design, develop, and implementcomplex business applications using the Mendix platform.• Best practices consultancy• Mentor and coach Junior developers• Step by step guidance and upgrade Mendix 9 to Mendix 10• Styling – Html, CSS, SCSS• Collaborate with the stakeholders and gathering requirements.• Coordinate the team, plan meetings, organize Agile events,create and prioritize User stories.• Create documentation about the Solution Design, Definition ofReady, Definition of Done, Development strategy. Show less

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  Otc flow

  Mar 2024 - Sept 2024

  Senior mendix developer
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  Zühlke group

  Aug 2024 - now

  Senior mendix consultant