Experience

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  Alnafitha international for information technology

  Feb 2018 - Feb 2020

  • Analyze and understand business requirements and communicate with appropriate teams to facilitate customer requirements gathering• Coordinate between Presales teams and delivery teams to reach customer desired solution from a customer satisfaction stand point• Accountable for sales account management by assigned region• Assure client satisfaction by communicating with Management, Vendors, Presales team, Delivery team, Finance, & Procurement.• Generate new prospect leads and new accounts.• Consistently grow the gross profit and achieve the targets as set out by country account manager.• Provide customers with accurate and cost-effective quotations.• Maintain an up to date record of all activities, and initiatives with customers and prospects in the CRM.• Vendor relationship management in order to generate new leads and prospects from the vendor side Show less • Achieve Sales productivity and revenue targets• Collaborate with presales team to identify business opportunities• Complete understanding of company’s portfolio of products and services• Share customer success stories with new leads and prospects to display the organization’s capability in the same market sector while maintain the confidentiality of the customer• Provide a high level of internal and external customer care.• Understand customer’s needs and requirements and develop and maintain relationships.• Process customer inquiries, quotes, purchase orders, delivery notes, and invoicing.• Maintain weekly reports, complete approval company forms, and report quarterly forecasts and revenue goals. Show less

  • Government Sector Sales Account Manager

    Jan 2019 - Feb 2020

  • Sales Account Manager

    Feb 2018 - Dec 2018
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  Diyar united company

  Feb 2020 - Apr 2020

  Sales account manager (managed services )

  • Provide effective client account management and ensure client retention for an assigned portfolio of clients.• Build an effective business relationship with clients by providing apersonalised and proactive service.• Resolve issues by responding promptly and efficiently to client queries.• Solicit varying types of client feedback in order to achieve client service improvement.• To perform client diagnostics to identify the root cause of problems and tackle barriers, find solutions and make recommendations in order to overcome these.• Ensure compliance with procedures and take immediate action where risk areas arise.• Co-ordinate and actively participate in client visits, presentations, and user groups.• To carry out any other reasonable requests made by management. Show less

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  Thabaat

  Apr 2020 - Jan 2023

  Co-founder & cloud manager

  - Responsible for designing and implementing robust and scalable cloud infrastructure solutions for our clients. - Overseen the delivery of our cloud services, ensuring exceptional performance, availability, and security. This includes managing cloud resources, monitoring service health, and proactively resolving any issues or incidents. - Fostered a collaborative and high-performing team culture. I have provided guidance, mentorship, and support to our cloud engineering and operations teams, ensuring their continuous professional growth and development. - Actively engaged with clients to understand their cloud needs, address their concerns, and provide expert advice on cloud solutions. Show less

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  Shapelist

  Jan 2023 - Dec 2023

  Co-founder & technology manager

  - Responsible for defining the technology roadmap and implementing strategies to align with our business goals. This includes identifying and evaluating new technologies, tools, and platforms to enhance our photography services and improve operational efficiency. - Built and managed cross-functional teams, fostering collaboration and innovation. I have provided technical guidance and mentorship to IT professionals, encouraging professional growth and optimizing team performance. - Managed the IT infrastructure, including servers, networks, and cloud services, to ensure high availability, security, and scalability. This involved implementing robust backup and disaster recovery solutions, monitoring system performance, and proactively addressing any IT-related issues. - Overseen the integration of various systems, such as customer relationship management (CRM), enterprise resource planning (ERP), and email marketing platforms. By streamlining processes and automating workflows. - Led the development and maintenance of our company's web presence, including websites, e-commerce platforms, and client portals. Show less

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  Masar alnumou finance

  Jan 2024 - now

  Cyber security team leader

  - Adherence to SAMA's cybersecurity guidelines, regulations, and industry best practices. I conduct regular audits, risk assessments, and vulnerability assessments to maintain compliance and address any identified gaps. - Develop and implement comprehensive cybersecurity strategies, aligned with the organization's goals and SAMA regulations. This includes assessing risks, identifying vulnerabilities, and defining security policies and procedures. - Develop and deliver cybersecurity awareness programs to educate employees on best practices, threats, and security protocols. I organize training sessions and workshops to enhance the organization's cybersecurity posture and promote a culture of security awareness. - Maintain detailed records of security incidents, investigations, and remediation activities. I prepare incident reports, documenting the nature of the incident, response actions taken, and lessons learned. I contribute to the organization's cybersecurity documentation, including policies, procedures, and guidelines. - Proactively monitor the organization's networks, systems, and applications to identify and mitigate cyber threats. This involves analyzing security logs, conducting vulnerability assessments, and implementing robust security controls. I work closely with the IT team to promptly address vulnerabilities and patch management. Show less