Experience

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  Vox telecom

  Sept 2012 - Mar 2013

  Product manager - vox mobile

  - Perform consumer needs analysis, market sizing, and competitive analysis to determine which online features will address key consumer opportunities- Ensure future product releases reflect experience gained from external market activities, customer discussions, usage analysis, competitive response and market research- Gather, synthesize and prioritize market needs and business requirements- Create detailed product requirements that describe the products and features to be built.- Conduct competitive benchmarking. Show less

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  Incledon (pty) ltd

  Apr 2013 - Feb 2020

  Responsible for the management of the Credit/Collections teams, which incorporates improving and/or maintaining daily operations by determining best practices for both departments. Primary duties include the collection of proactive and past due balances across 17 branches within South Africa as well as analyse credit risk of approving new sales contracts and escalate for additional evaluation when needed. Together with functions that go hand in hand with management of the credit control department, the position also entails detailed statistical reporting, escalation and interface with the EXCO team. Daily operations include (but not limited to) resolution of customer queries, customer visits, addressing disputes, cash forecasting, staff management, telephonic collections, reviewing the daily age analysis and adhoc tasks and debtor specific reports. I am currently an Executive Committee member for the business at large. Show less • To assist in reducing the companies risk by monitoring overtrading and delinquent accounts .• Reporting to the Credit and Risk Manager on a weekly/monthly basis as appropriate, e.g. aged debt analysis, cash collection forecasts, etc.• Preparation of monthly management reports and monitoring debtor days budget by team. Responsible for Trade references on current customer account and its activity. • Maintaining accurate information on the system database and updating client details and account records • Attending to overdue and delinquent accounts, which are escalated by staff members. • To monitor overdue payments by the use of spreadsheets, anticipate developments and identify those accounts which require special attention. • Weekly assessments of team collections and daily monitoring of allocations to customer accounts. • Manage the teams’ efforts by ensuring that necessary administration and customer satisfaction is attained. • To carry out adhoc duties as and when required by management. Show less

  • National Credit Manager

    Dec 2015 - Feb 2020

  • National Credit Supervisor

    Apr 2013 - Nov 2015
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  Building credit management

  Mar 2020 - now

  We are a vibrant consultancy with a track record of over 20 years serving the building and allied industries offering a range of specialised risk management services. In a constantly evolving credit environment, BCM’s futuristic approach ensures that credit management policies and procedures are continually monitored and, where necessary, adapted to suit your changing needs and mitigate your credit risk. We are a vibrant consultancy with a track record of over 20 years serving the building and allied industries offering a range of specialised risk management services. In a constantly evolving credit environment, BCM’s futuristic approach ensures that credit management policies and procedures are continually monitored and, where necessary, adapted to suit your changing needs and mitigate your credit risk.

  • Regional Manager

    Jul 2021 - now

  • Senior Credit Risk Advisor

    Mar 2020 - Jul 2021