Experience

• 

  Efftronics systems private limited

  May 2017 - Jul 2017

  Intern
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  Ecozen solutions

  Jul 2018 - Dec 2018

  Trainee
• 

  Wipro

  Jul 2019 - now

  Team Lead of Salesforce Admin and Support team for US Based Digital Communications Conglomerate.Lead a Salesforce Admin and Support team of 4 members where we participate in deployment of new features during releases and performed high level troubleshooting and provided prompt solutions to end-users’ issues.Perform Data Cleanups and Bulk Data Updates using Data Loader as per the client requirements to ensure the accuracy of the data in Salesforce according to upstream data sources.Build Reports and Dashboards for Client stakeholders as well as End Users based on their requirements.Provide immediate and prompt solutions and workarounds to issues reported by end-users. Involves investigating the flows, processes, workflow rules, formulas, apex classes or validation rules that might be causing errors/roadblocks. Show less Prior to my promotion to Team Lead, I was part of the same team as a project engineer where I was committed to providing efficient support to end-users as well as client stakeholders and received recognition from the client for the same.Analyzed and understood business requirements and performed the assigned tasks in the system within set timelines.Acted as the Technical Support team representative in Product Development calls and escalated issues requiring enhancements and code fixes. Show less

  • Team Lead

    May 2022 - now

  • Project Engineer

    Jul 2019 - May 2022