Experience

• 

  Gulf bank

  Aug 2005 - Sept 2005

  Trainee

  General knowledge on the daily processes of the bank including cash transactions, Customer Service, general product knowledge & corporate accounts

• 

  Hsbc

  Jun 2010 - Aug 2016

  -Deliver a consistent and tailored wealth management and financial planning service to a portfolio of HSBC Premier clients-Advise on a full range of products and services that include both HSBC manufactured products and those provided by external partners.-Build and maintain strong relationships with both new and existing clients -Comply with the regulations and procedures that govern our business and products. Providing financial solutions to the customer while maintaining excellent service and achieving the assigned minimum standardsincrease the profitability of the bank by cross selling products depending on the needs of the customerAdhering to the compliance and Anti-money laundry laws and regulations to prevent any potential financial crime Provide Business Transactions for Personal and Corporate accounts, Refer customers eligible for different products to customer service officers to assist them with the products that suits their needs, process corporate transactions including transfers, Cashier Orders & Demand Drafts.

  • Premier Relationship Officer

    Nov 2015 - Aug 2016

  • Sales & Service Officer

    May 2014 - Nov 2015

  • Retail Services Officer

    Jun 2010 - May 2014
• 

  Cib egypt

  Oct 2016 - now

  Job PURPOSE:To drive the Business Banking sales process through developing relationships with existing and NTB borrowing credit clients to maximize market penetration and achieve the annual budgeted plan, while abiding & complying with; the credit policy, the Bank Policy & CBE regulations, within defined TAT in order to ensure high portfolioquality.KEY ACCOUNTABILITIESBusiness Growth1. Attract new Business banking companies to maximize Bank's assets, trade finance and liabilities, as well ascross-selling CIB's other products. 2.Support Relationship Managers in sourcing new leads for unsecured lending programs3. Conduct thorough financial analysis and Executive Summary for new cases or solicited directly toidentify the customer needs and offer them the suitable product program matching the credit products' policy4. Maintain strong relations with existing Business Banking clients to maximize CIB share of wallet in all relevant products5. Cooperate with Risk team to undertake proper credit assessment for borrowing clients in order to ensure highportfolio quality7. Negotiate with the clients and settle on pricing, facilities, terms & Conditions with clients before handling the case to the Business Banking Risk for final recommendation Show less -Successfully increased the managed portfolio by almost 25% in the past 2 years. while yearly target was 15%, i manged to overachieve using my networking skills and expertise in portfolio management-Manage efficiently the portfolio of 350 customers designated, Acquire new customers and Upgrade existing customers along with cross-selling all exclusive products to the customer to achieve his/her set target and meet the annual approved plan. -Review reports provided from Quality Assurance Department & Call Centre which indicates the level of service & rate of complaints, then ensure that any customer complaint is solved, as well as striving for achieving the best in class service through professional customer handling.-Achieved net sales of liabilities 100 mn EGP and 5 mn USD for 2 consecutive years. By tracking wealth customers’ inflows and outflows on a daily basis and contact customers to seek information behind unexpected behaviour.-Insuring that a consistently high level of customer service is maintained by effectively dealing with CIB Wealth Customer’s queries and complaints.-Ensure that the work area is maintained in good condition and that product literature is available and prominently displayed.-Replacing Wealth District Head in his absence, as the most senior member of team of 14 other Wealth managers. Tasks handled including keeping track of the daily sales figure of the whole district and making sure all team members are aware of where do they stand in terms of EoM sales reports and best estimate. Show less

  • Team Head - Credit Customer Relations - SME Business Banking

    Jan 2023 - now

  • Senior Credit Customer Relationship Manager - SME Business Banking

    Jan 2020 - Feb 2023

  • Senior Wealth Manager

    Oct 2016 - Jan 2020