Experience

• 

  Fidelity institutional retirement services company

  Jan 1997 - Jan 1998

  Senior develpment manager

  Responsible for coordinating the activities of 10 - 14 application developers, providing system support for a portfolio book value accounting and reporting application.

• 

  Fidelity investments

  Jan 1998 - Jan 2008

  Accountable for all aspects of the IT projects ranging from business requirements definition, design of application functionality and architectural components, performing comprehensive tool/software evaluations and recommendations, defining and coordinating user testing, and application delivery. Responsible for program level support to systems and business project managers in administering multi-million dollar systems initiatives. • Reduced report distribution time frames by 25 % and provided greater visibility into the report production process by successfully implementing a new client reporting application• Decreased cycle run time by 33% and improved overall application stability and reliability by defining/implementing support controls and procedures• Implemented department wide procedures/tools to ensure appropriate project management controls were instituted; developed tools to facilitate project effort estimation and resource allocation tracking• Provided leadership and direction to a diverse team of IT professionals consisting of project managers, business and systems analysts, on and off shore software engineers, and data engineers• Evolved secondary application into the master record for client information, thereby eliminating redundant data storage facilities and duplicative data maintenance functions Show less Provided direction in all aspects of project management including project definition, requirements analysis, database and user interface design, testing and implementation; established strategic direction for products and ensured adherence to development standards; responsible for 24/7 support of critical business applications.• Increased application adoption rate by defining operational procedures and incorporating software enhancements to a customer relationship management (CRM) tool• Improved accessibility to prospect and cross sell opportunities for sales force by implementing external data uploads• Enhanced operational efficiency and data accuracy for Finance and Client Services functions by effectively managing the ongoing enhancement/maintenance of a client management and billing system. • Established the India Resource Program Management function by creating a central point of contact; off-shore resource costs were 66% lower than on-shore thereby yielding a significant cost savings to the firm• Established and maintained ongoing relationships with external software, consulting, and market data vendors Show less

  • VP Business Applications Development

    Jan 2006 - Jan 2008

  • Director Application Development

    Jan 1998 - Jan 2006
• 

  Networking group

  Sept 2008 - Mar 2017

  Founder | vice president | director

  A local networking group that served as a general support and networking structure, providing individuals with job search strategies and tools, leads, needs, and best practices. Membership increased from 20 to 300 members in an 11 month period.• Managed public relations functions by soliciting and securing guest speakers for group meetings• Coordinated with other area networking groups to maximize job search resources and effectiveness• Facilitated networking sessions; chair the planning committee meetings with group volunteers Show less

• 

  Cybergrants llc

  May 2010 - Jun 2016

  Responsible for ensuring successful delivery of custom technical Software as a Service (SaaS) solutions to CyberGrants’ clients during the implementation and ongoing maintenance phases , as well as overseeing the efforts of client support functions in the Contact Center and operations groups. • Enhanced operational efficiency by implementing a firm wide ticketing application (RT and Jira), including application setup, definition of workflows, and ongoing application maintenance• Mitigated enterprise risk by designing, implementing, and enforcing corporate policies related to information security, physical/logical user access, and corporate owned assets• Established a Vendor Management Program designed to ensure vendor compliance with prescribed policies and procedures• Realized a 50% savings in technical development costs by developing standard technical processes for data interfaces, such as positive pay, data conversions, and ACH feeds• Increased operational efficiency by 30% in the account management and technical development teams by institutionalizing a business analysis function Show less Responsible for ensuring successful design and delivery of customized technical solutions to client base, including new implementations and extensions to existing client programs. Liaise with internal and external partners to facilitate the definition, technical development, testing, and delivery of all customized software implementations.• Eliminated process inefficiencies by devising and implementing standard processes for custom client software solutions• Improved employee satisfaction by creating job descriptions and career pathing for all functions across the enterprise• Contributed to extending the product feature functions by establishing a prioritization process for new product feature requests• Fostered associate satisfaction and retention throughout company by implementing an employee appreciation program• Satisfied client audit requirements by coordinating the annual audit for SSAE-16 compliance with our external auditing firm and internal resources Show less

  • Vice President - Service Delivery

    Apr 2012 - Jun 2016

  • Director of Technical Service Delivery

    May 2010 - May 2012
• 

  Exit premier real estate - ma

  Apr 2017 - Jun 2019

  Realtor
• 

  Elite realty experts

  Jun 2019 - Aug 2021

  Realtor
• 

  People helping people, inc. - burlington ma

  Aug 2021 - now

  The Executive Director has overall strategic and operational responsibility for PHP's staff, programs, volunteers, expansion, and execution of its mission.

  • Executive Director

    Mar 2024 - now

  • Director

    Aug 2021 - Feb 2024