Experience

• 

  Sts ulus. nak. ve tic. ltd. şti.

  Nov 2004 - Dec 2006

  Import specialist

  • Operated weekly 30 trucks import process to ensure compliance with regulations and streamline the clearance process.• Coordinated ferry reservations for fleet including 45 trucks and 55 trailers, optimizing transportation efficiency and meeting delivery deadlines.• Developed and executed unloading schedules to align with operational priorities and minimize delays. • Communicated effectively with customers and warehouses to provide real-time updates for 30 vehicles and 90 unloading operations. Show less

• 

  Tirsan treyler a.s.

  Jan 2007 - Jul 2015

  • Directed and coached a team of over 50 employees, ensuring effective collaboration and achieving goals• Ensured aftersales results against 3M € budget to drive profitable and sustainable business• Measured workshop efficiency and utilization for daily 30 job cards to refine performance and resource allocation• Contributed workflows improving customer experience and moving customer satisfaction to 80 points• Led the implementation of a lean workshop project that was first on all services, reducing costs Show less

  • Aftersales Service Manager

    Nov 2009 - Jul 2015

  • Aftersales Service Engineer

    Jan 2007 - Oct 2009
• 

  Marubeni dağıtım ve servis

  Jan 2015 - now

  • Establishing partnership, developing and strengthening relationships with 40 key customers, contributing to 44% of annual sales• Supported sales leadership in imported brands with 1200 units sales• Generated new key account customer sales ratio to %74• Facilitated the sales of 300+ aftersales service contracts, providing revenue and profit growth.• Mentored and coached 10 new graduated employees• Orchestrating e-mobility activities and e-truck sales • Developed and implemented strategic sales plans, resulting sales to 1.000 units and 50+ customers• Secured 86% new customer sales ratio in the region• Closed a record deal with 500 units sales, which is the highest volume in one deal for Volvo Trucks• Collaborated with sales team and integrated SAP CRM into the channel sales process • Conducted market and competitive analysis to identify growth opportunities for outperforming market share to %7 • Managed aftersales results against 5M € budget, driving financial performance and profit• Followed workshop efficiency and utilization to keep on %85 average• The highest dealer and quality standards awards with 95 points• Developed strategies and streamlined processes enhancing %88 satisfaction on customer experience• Negotiated with cross-functional teams to align workshop practices with organizational objectives

  • Key Account & E-mobility Manager , Volvo Trucks

    Jan 2023 - now

  • Sales Manager , Volvo Trucks

    Jan 2018 - Jan 2023

  • Aftersales Service Manager

    Jan 2015 - Dec 2017