Experience

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  Portfolio credit control

  May 2015 - Apr 2019

  Senior recruitment consultant
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  Totaljobs group

  Apr 2019 - Aug 2022

  • Partnered with stakeholders across HR, Customer Success, Marketing, Finance, and Sales to build robust recruitment strategies.• Managed up to 20 concurrent roles during peak periods, ensuring a seamless recruitment process.• Developed and executed talent attraction campaigns, challenging conventional hiring practices and introducing new assessment tools.• Created a competency framework for Sales, Customer Success, and Customer Service roles.• Provided interview training to managers across the UK & Ireland, including modules on unconscious bias and competency-based scoring.• Championed DEI by integrating inclusive practices (e.g., pronouns in interview communications) and participating in the Stepstone’s ERG - All_In Committee.• Led recruitment for the newly formed Customer Success department, growing the team to 45 heads.• Managed end-to-end recruitment campaigns, from job posting to offer management, including salary negotiations and feedback delivery.• Collaborated on an ATS project, attending demos and contributing to system improvements.• Played a key role in a Diversity & Inclusion project to enhance recruitment practices.Key Achievements:• Successfully built a recruitment process for the new Customer Success department.• Attended Empower & Lead leadership training.• Implemented DEI initiatives in the recruitment process to enhance inclusivity. Show less I am responsible for direct hires into our business and specifically manage the end to end recruitment life cycle for the Commercial arm on the business; Sales, Customer Success, Customer Service, Sales Enablement, Marketing and Finance, hiring for all of our brands across all our regional offices.Totaljobs Group owns: www.totaljobs.com www.CWJobs.co.uk www.Caterer.com www.Catererglobal.com www.retailchoice.com www.career.structure.com and www.milkround.comSales - New Business Sales Executives, Account Managers, Key Account Managers, Senior Account Managers, National Account Managers, Sales Managers B2B.Customer Service – Customer Service Consultants, Team Leaders, Customer Service Managers and Account Managers. Show less

  • Senior Talent Acquisition Manager

    Dec 2020 - Aug 2022

  • Talent Acquisition Manager

    Apr 2019 - Dec 2020
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  The stepstone group

  Aug 2022 - now

  • Led a high-performing global talent acquisition team of 9 recruiters (TA Admin, Junior TA Manager, Senior TA Manager), fostering a culture of continuous improvement through mentoring, coaching, and career development opportunities.• Developed and executed innovative talent acquisition strategies, driving hiring success across multiple departments; Sales, Customer Experience, Finance, Marketing and HR, reducing time-to-hire to under 30 days and improving overall candidate quality.• Implemented data-driven recruitment processes, utilising talent metrics to assess strategy effectiveness and making real-time adjustments to meet organisational hiring goals.• Spearheaded sourcing initiatives targeting passive talent through LinkedIn Recruiter and other advanced platforms, building a robust talent pipeline to support business growth.• Collaborated closely with hiring managers across the business to understand their needs, tailor recruitment strategies, and deliver on hiring priorities.• Designed and executed employer branding initiatives, enhancing the company’s presence as an employer of choice through recruitment marketing campaigns and digital outreach.• Led efforts to ensure a seamless candidate experience throughout the recruitment lifecycle, from initial contact to onboarding, improving candidate satisfaction and engagement.• Monitored key recruitment metrics (e.g., time-to-fill, candidate quality) to optimise performance, identifying areas for process improvement and delivering measurable results.• Stayed up to date on industry trends and best practices to continuously refine talent acquisition methods and position the organisation competitively in the market. Show less

  • Talent Acquisition Enablement Manager

    Nov 2024 - now

  • Manager, Talent Acquisition

    Aug 2022 - Jan 2025