Pallavi Prakash

Experience

• 

  IBM

  Sept 2010 - Apr 2011

  Technical Support Engineer

  1. Received calls to troubleshoot issues and provide best resolution over calls to satisfaction of employees.2. Also, trained to troubleshoot the issues remotely i.e. by taking access to system through the IP address.

• 

  Altisource

  Jan 2012 - Sept 2012

  Assurant

  1. Outbound calls to insurance companies & agents for policy renewal term information2. Processed loans based on information received.3. Handled adhoc projects as demanded by clients.

• 

  Giift

  Oct 2012 - now

  1. Spearhead onboarding processes for new clients, ensuring seamless integration and product adoption.2. Conduct regular check-ins with clients to understand their business goals and align SaaS solutions accordingly.3. Collaborate with cross-functional teams to address customer needs and resolve issues promptly.4. Analyze customer usage data to identify opportunities for upselling and expansion of services.5. Develop and deliver customer training programs to enhance product understanding and utilization.6. Successfully increased customer retention by 25% through proactive engagement and issue resolution. Show less 1. Prepare proposals and credit packages for new and existing clients2. Managed 32 highprofile clients accounts3. collaborate with analytics and marketing to determine the main cause of customer complaints and managed to reduce complaints by 57%4. Increased customer retentions by 36% across my portfolio5. Establish and maintain relationships with CEOs, CFO, and HR heads6. Successfully trained 6 new account managers7. Delivered business presentations to potential and current clients as part of the management team Show less • Manage end to end vendor management from strategic sourcing events, qualifying, on-boarding, contract negotiations, inventory, performance scorecarding & financial management.• Designed and interpreted monthly vendor reporting for business partners to analyse category performance.• Developed and maintained a process to forecast retail and online vendor income on a monthly & quarterly basis.• Onboarding of new vendors with API service and automated procurement process.• Communicated closely with top vendors to maintain accurate and current receivables.• Effectively planned and managed inventory to maximize the profitability for the company.• Conducted financial analysis, performance management, demand and inventory control on weekly basis for optimum performance.• Balanced projected customer demand with inventory flow, forecasts and actual sales.• Administered vendor contracts and participated in contractual renewal negotiations.• Vendor Marketing & promotion.• Worked with finance dept. for international & domestic vendor payments.• Analysis of Vendors on the basis of market share, demographic dominance & availability. Show less

  • Senior Customer Success Manager

    Feb 2021 - now

  • Sr . Account Manager

    Feb 2017 - Jan 2021

  • Account Manager

    Aug 2014 - Jan 2017

  • Vendor Management - Manager

    Oct 2012 - Jul 2014