Kelly Raymond

Experience

• 

  Boston Scientific

  Jan 2001 - Jan 2010

  • Initiated and led Event Analysis projects using Lean/Six Sigma methodologies to improve efficiencies• Was primary SME for implementation of Siebel complaint handling system, Oracle reporting database, and subsequent releases of both systems• Served as business liaison between department and Information Systems and sat on Quality/Information Systems Steering Committee• Developed and ran metric queries for monthly and quarterly management reviews• Was responsible for quarterly MDR submission process Show less

  • Business Process Analyst II, Event Analysis

    Jan 2007 - Jan 2010

  • Product Performance Analyst, Event Analysis

    Jan 2005 - Jan 2007

  • Warranty Specialist, Event Analysis

    Jan 2002 - Jan 2005

  • eContent Specialist (Contractor Position)

    Jan 2001 - Jan 2002
• 

  Boston Scientific

  Jan 2011 - Oct 2012

  • Led CAPAs and projects using prescribed project management and Lean/Six Sigma methodologies• Mentored/consulted sites on project management, DMAIC/Lean Six Sigma, and IS software implementations• Assisted business unit site leaders in supporting corporate quality initiatives• Resolved and/or communicated project issues between sites and project managers • Led cross-functional projects using Lean/Six Sigma methodologies to improve efficiencies• Prepared project plans and ensured project execution• Consulted with various departments on DMAIC/Lean Six Sigma and IS software implementations• Escalated and/or resolved project issues with project sponsors

  • Senior Project Lead, CRV Quality PMO

    Jan 2011 - Oct 2012

  • Business Process Analyst II, Process & Project Management

    Jan 2011 - Jan 2011
• 

  Medtronic

  Oct 2012 - now

  • Managed multiple transformational programs and process sub-councils for Core Quality Services (CQS), previously Corporate Quality• Mentored other PMs and analysts in PMO and across CQS on strategic projects and PMO process• Developed governance/strategy of PMO process in Smartsheet and across CQS organization• Defined objectives and KPIs for CQS PMO• Identified system needs and designed processes to support business requirements for projects and programs• Created business cases for various projects and programs to ensure support from Quality leadership as part of Strategic Planning and AOP process• Developed global strategy through Gemba walks, collaboration, and other data analysis for implementation of MDIC #makeCAPAcool framework including QMS impact, system implementation, and change management• Was business owner and business representative for TrackWise, enterprise system used for CAPA, Audit, and Supplier Quality• Established cross-process governance model through creation of TrackWise Change Review Board• Trained and mentored CAPA and Compliance communities through process and system trainings Show less • Owned and improved quality processes including CAPA, Audit, and Complaint Handling; created Nonconformance process and rolled out training to the organization• Created and led Customer Care Quality Board to educate and ensure quality system health with various process leaders• Acted as Audit Coordinator for internal quality system and device tracking audits• Represented Americas on Global CAPA Sub-Council• Led Americas CAPA Program through training and mentoring CAPA community and leaders on use of TrackWise and through implementation of global CAPA process Show less

  • Senior Quality Systems Manager

    May 2023 - now

  • Sr Quality Systems Program Manager, Cardiovascular Diagnostics & Services

    Aug 2022 - May 2023

  • Senior Program Manager

    Jul 2017 - Aug 2022

  • Compliance Program Manager, Americas Region Quality & Regulatory

    Dec 2014 - Jul 2017

  • Principal Business Process Analyst, Customer Care PMO

    Oct 2012 - Dec 2014