Wendy Mills

Experience

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  United Norwest Co-op

  Jan 1992 - Dec 2001

  Store Manager

  Working within non food, I was responsible for the running of the furniture and textile business. Working within one of the major department stores with United Norwest, I was responsible for running the top floor. Furniture, home and textiles. Within 2 years I was running a stand alone furniture business for them in Widnes, Cheshire as Store Manager.

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  TK Maxx

  Dec 2001 - Feb 2014

  Store Manager/Operations Manager

  Responsibilities includes all main KPI's Sales, P&L, Payroll, Controllable costs, Audits, Loss Prevention, standards and Markdown compliance.I covered in multiple sites in Store Manager role and set up new store openings for the business. Starting as operations manager in the Manchester City Centre in 2001, I was responsible for all operational duties including premises, payroll, P&L, deliveries, communication, HR and cash office. I then progressed to Store Manager at 5 different locations with the Northwest. I also assisted the District manager in HR duties including disciplinaries, investigations and outcomes as well as new store openings, recruitment and delivering training programmes.As Operations Manager of Tkmaxx site in Manchester City centre, I had operational accountability for £10m turnover38,000 sq ftUpwards of 130 heads (inc. peak)Key responsibilities:Operational compliance.Creating a rolling roster for teams. Payroll compliance - controlling and keeping within the monthly budgets allocated, whilst ensuring all areas of the store covered to enable smooth running of each department.HR Link - performing all recruitment and required paperwork inc. legal requirements for right to work for store team of up 130 heads.P&L - Analysing monthly P&L report and reacting to any issues.Customer Service - Over seeing customer Service Desk and direct report for Customer Service Supervisor.Inventory Control - Implementing and overseeing Inventory/Stock count efficiently. Cash office - responsible for cash office supervisor and daily banking routine.Registers - Ensuring 18 bank register area operationally compliant. Show less

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  JTF Mega Discount Warehouse

  Feb 2014 - Feb 2016

  Store General Manager

  Responsible for running flag ship store with £8.5m turnover. Driving sales to achieve £10m turnover within timescale. Responsible for 70 members of staff, including responsibility for store's coffee shop business. I achieved a £750,000 growth in the store in the first year. KPI and deadline focused,I'm driving a fully compliant business in my location, I am consistent in both H&S and Store Audits, achieving green in both areas. My team are my passion and I help them grow and reach their potential, driving talent for both my store and the estateMain Duties to grow the business in Sheffield Store.Main duties and responsibility including all main KPI’S Sales.Payroll.Audit compliance. H&S responsibilities and compliance.Health checks and Risk assessments.Cash office.HR. Customer service.Profit and loss.Shrink/Loss prevention.GM performances. Standards/housekeeping.Talent.Learning and development. Training. Set up Manage the coffee shop business within the store - Achieved a 5* rating Personal Licence holderKey Achievements include £750,000 sales growth in first 12 months.Consistency in both Operational Audit and H&S Audits, achieving green in both areas.Recognising talent and coached two high performers into their next roles with internal promotions. Implementation of correct Rhythm and routines within the business to successfully ensure correct use of hours and time based tasking within the trading day. Set up and manage the store’s coffee shop business in timescale. Coffee shop was awarded and still maintains a 5* rating Show less

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  GHM Stores Limited

  Apr 2016 - Jan 2017

  Store Manager

  Store Manager in a fantastic new brand GHM! Stores.Currently launching the brand with the team in the UK. Involved in new store openings, training and assessments, merchandising and setting up operational controls. I am currently involved in the set up of new stores including the implementation of the Pep & Co brand within GHM!. Having set up and supported 4 store openings, I am about to set up and launch my own base store in Doncaster.Sadly the after only a short time the GHM Brand is to change. Show less

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  Buzz Bingo

  Jan 2017 - Oct 2022

  I am really enjoying my role as General Manager within Buzz Bingo. The culture within this business is fantastic. Their values and core behaviours are exactly what is needed to grow this business and continue to make it the success it is.Responsible for running each club successfully with every opportunity captured for positive growth. Consistent Green audits, internally and externally every year. Consistent 5 star food ratings with a consistent reduction in waste and variances. Totally responsible for H&S and legal compliance’s for both customers and colleagues. KPI’s also includePayroll controlSlot machine performance Event/promotions implementation Diner performance Bar performance Margin control Customer Service Show less

  • Audit Officer

    Jan 2021 - Oct 2022

  • General Manager

    Jan 2017 - Jan 2021