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Océane Gougeon-Roberts

Océane Gougeon-Roberts

Guest Service Agent

Followers of Océane Gougeon-Roberts111 followers
location of Océane Gougeon-RobertsBeaconsfield, Quebec, Canada

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  • Timeline

  • About me

    Diplômée du B.A.A en gestion d’hôtellerie internationale

  • Education

    • UQAM | Université du Québec à Montréal

      -
      Baccalauréat Administration des affaire

    • Institut de tourisme et d'hôtellerie du Québec

      2018 - 2021
      Diploma of Collegial Studies International Hotel Management

  • Experience

    • Deerhurst Resort

      Jun 2019 - Oct 2019
      Guest Service Agent

      Deerhurst Resort is a 3 star year-round retreat located in the Muskoka's that welcomes families, couples and business clients. My tasks as a Guest Service agent were:- Greet guest in a professional and friendly manner- Provide assistance during guest registration and departure (check-in/check-out)- Promote hotel services, activities and facilities- Assist guests with questions and billing issues- Answer phone calls quickly and knowledgeably- Communicate information of immediate area, services, attractions, and events to guests- Investigate and resolve customer inquiries and complaints in a timelyand empathic mannerI enjoyed working in this establishment because this has given me a lot of experience for my future career in hotel management. As a Front Desk Agent, I learned a lot about myself and I especially learned a lot from my mistakes. Show less

    • Fairmont Tremblant

      Jun 2021 - Aug 2021
      Hôtesse

    • Château Vaudreuil Hôtel

      Jan 2022 - now
      Serveuse banquets en événements corporatifs

    • Le Vieux Four Manago

      Jan 2024 - now
      Serveuse

  • Licenses & Certifications

    • Food Allergy Management in restaurants, Allergie Quebec

      Allergie Québec

    • Health and Safety in the Kitchen at Work, CQRHT

      Conseil québécois des ressources humaines en tourisme (CQRHT) 

    • Hygiene and Food Safety, MAPAQ

      Ministère de l'Agriculture, des Pêcheries et de l'Alimentation du Québec (MAPAQ)

    • Customer service training for people with physical impairments, Kéroul training program

      Kéroul

  • Volunteer Experience

    • High School

      Issued by UNESCO
      UNESCOAssociated with Océane Gougeon-Roberts