Paul James CMgr

Experience

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  Music Industry

  Jan 2000 - Jan 2002

  DJ & Performer
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  Department for Work and Pensions (DWP)

  Mar 2002 - Mar 2010

  Directly supported the CEOs office during a time of organisational transition and worked alongside policy, marketing and press office teams. I was Team Leader to 4 Administration Support Officers, managed the diary for Directors and prepared papers for Board meetings. I also took ownership for sourcing and managing a new local hospitality contract which delivered savings. Promoted into this role, I managed my own caseload of referrals, analysed data, and worked in close partnership with agencies to build fraud cases. I checked intelligence, prepared prosecution reports for court, and attended court hearings with investigators. Recognising the scope for improving efficiency, I created a new archiving system for 200 files. I also completed 3 Counter-Fraud Accreditation Courses (PINS). My first role in public sector, I supported 6 benefits officers with data entry, filing and diary management, whilst gaining a valuable insight into this sector and benefits administration.

  • Executive Officer (Child Support Agency)

    Jan 2008 - Mar 2010

  • Executive Administrator (Fraud Investigation Service)

    May 2004 - Jan 2008

  • Administrator

    Mar 2002 - May 2004
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  Department for Transport (DfT), United Kingdom

  Apr 2010 - Jul 2011

  Business Support / PA

  Supported the Head of Team, Deputy Manager and a team of 15 Economists and Analysts; also working cross-functionally with internal Finance, ICT, HR, Senior Leadership Team and external stakeholders. Skillfully balancing multiple priorities, I provided project support, was the point of contact for all HR related processes, managed the teams annual training budget and was the ICT point of contact. I also managed facilities - making sure office maintenance, repairs and hospitality was all running smoothly. Show less

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  Prisoners Abroad

  Sept 2012 - Nov 2012

  Administrator

  Keen to shift my career into a more purposeful direction, I took up this post on a voluntary basis to gain an insight into the charitable sector. Prisoners Abroad deliver support to British Citizens imprisoned overseas and I supported the fundraising and events team before securing a new career post as Employment Coach.

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  APM

  Nov 2012 - Mar 2019

  Co-managing the DWP Work Programme contract in the South East region, I supported senior leaders in all business areas, managed business operations across 2 sites and a caseload of 40 clients. I proactively built strong relationships in the local economy and made it as easy as possible for local employers to recruit our clients to fill their employment vacancies. I also worked in close collaboration with our contract partner G4S, and made sure we remained on track to meet our contractual obligations. I analysed performance trends in the sector, and produced detailed monthly reports for the Operations Director to demonstrate P&L, weekly and monthly forecasts. Co-managing a team of dedicated employment coaches, I supported and coached where needed and chaired weekly meetings. During the last year of this contract, I was selected to lead the business as the contract wound down, and became the point of contact for all relationships, people and managers - taking ownership of all matters to ensure its successful completion. Show less APM are an international organisation dedicated to improving the lives of people and offer services in employment, accreditation and skills training to improve people's wellbeing and health at work. As Employment Coach, I delivered the 'Welfare to Work Programme' on behalf of the DWP and managed a caseload of 250 long-term unemployed individuals. I worked closely with young adults who were not in education or employment as well as individuals with complex situations including mental health illness, ex-offenders and homelessness. Committed to helping each and every one of my clients, I built strong relationships in the community to help support them, created bespoke action plans and supported clients with job applications and interview preparation. This level of dedication led to high numbers moving into employment, and I was awarded an 'Internal Values Award' for consistently exceeding in my role. When the business went through a transformation, I was selected by the COO to contribute ideas on how to improve front line services - which were implemented with successful results and stood the test of time. Show less

  • Team Leader / Manager

    Jul 2016 - Mar 2019

  • Employment Coach

    Nov 2012 - Jul 2016
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  Ingeus

  Apr 2019 - Apr 2021

  Team Manager

  Ingeus is dedicated to improving lives through offering services for people, businesses and communities in the areas of employment, skills, health and wellbeing. As Manager on the Welfare-to-Work Programme, I managed 2 sites, a team of 15 and had responsibility for 900 clients. During these 2 years, monthly contract revenue increased 300%. Committed to making a positive difference, I introduced numerous changes which created a stronger team, made us more efficient and increased our impact and visibility in the local community. This included introducing new working practices, putting weekly team meetings in place, owning and resolving key issues and strengthening relationships with partners. With an approachable, people-focused leadership style, I supported the team, developed their capability and secured their buy-in for new ways of working. Overall, a strong high-performing team emerged which was recognised as one of the top perfoming teams in London, consistently achieving high job outcomes and exceeding KPIs. Operating in this sector requires meeting contractual compliance and I successfully managed all processes, procedures and data inline with regulations. This was backed up with continuous improvement and I introduced change where needed to achieve high standards and consistency in our work. Always striving for improvement and committed to taking care of staff and clients, this was a highly rewarding Managerial role that enabled me to help a large volume of individuals back into employment and improve their situation. Show less

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  E-Qualitas

  May 2022 - Jul 2023

  ITT Consultant

  e-Qualitas has successfully trained thousands of teachers to gain Qualified Teacher Status (QTS). Working with a national network of schools to provide school-led training, e-Qualitas is recognised as one of the country’s leading teacher training providers.As an ITT Consultant I am responsible for creating and building relationships with school and multi academy trust leaders, highlighting the benefits of e-Qualitas’ teacher training programmes. We can support you with TAP, our Post Graduate Teaching Apprenticeship Programme, School Direct, both salaried and tuition fee. Additionally, we offer the Assessment Only route to gain QTS and have a suite of SKE (Subject Knowledge Enhancement) courses available. Show less