DEEPAK CHAUBEY

Experience

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  Hudl

  Aug 2017 - Sept 2020

  Carrying out post-production maintenance and monitoring of applications consuming Prometheus (Worked on 3 applications).Solving L2 level application issues raised by the users within the specified SLA by interacting with them.Using the ITIL processes for Incident Management, Used genesis tool to manage the incidents.Handle escalations, interact with coaches to provide insight and application supportDemonstrated proficiency in diagnosing and resolving issues related to REST API functionality, includingauthentication, authorization, data formatting, and error handling.Developing technical documents to represent functional and technical aspects of the application.Helping the team in Project Management tasks and hence gained strong problem-solving skills rolling outsolutions for clients and improving business processes.Worked as trainer and provided training at various offices as per company requirement for new Joinees.Lead the NBA project for approx 1 year with a team of 9 people. Show less Statistical Reporting: Analysts prepare reports and presentations summarizing their findings and recommendations. These reports may include visualizations, charts, and graphs to effectively communicate complex information to stakeholders.Data Analysis: Sports analysts collect and analyze data from various sources, including game statistics, player performance metrics, scouting reports, and historical data.Game Strategy and Planning: Analysts work closely with coaches and teams to develop game strategies, game plans, and tactics. They provide insights on opponent analysis, matchup advantages, and potential game scenarios to help teams make informed decisions. Show less Statistical Reporting: Analysts prepare reports and presentations summarizing their findings and recommendations. These reports may include visualizations, charts, and graphs to effectively communicate complex information to stakeholders.Data Analysis: Sports analysts collect and analyze data from various sources, including game statistics, player performance metrics, scouting reports, and historical data.Game Strategy and Planning: Analysts work closely with coaches and teams to develop game strategies, game plans, and tactics. They provide insights on opponent analysis, matchup advantages, and potential game scenarios to help teams make informed decisions. Show less

  • Senior Application Support Analyst

    Dec 2019 - Sept 2020

  • Application Support Analyst

    Jan 2018 - Dec 2019

  • Support Analyst- Trainee

    Aug 2017 - Jan 2018
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  NoBroker.com

  Sept 2020 - Mar 2021

  Application Support Manager

  Successfully managed a territory at Nobrokers Technologies, achieving consistent revenue growth by promoting and selling visitor management and ERP software solutions to diverse clients.Demonstrated in-depth knowledge of the company's software products, enabling me to effectively communicate their value propositions to clients, resulting in increased sales.Established and nurtured strong relationships with key clients, ensuring high levels of satisfaction and long-term partnerships, which contributed to repeat business and referrals.Spearheaded market expansion initiatives, identifying new opportunities and strategically targeting potential customers, resulting in a significant increase in market share.Collaborated closely with cross-functional teams, including product development and customer support, to address client needs and ensure seamless product integration, enhancing overall customer experience. Show less

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  BYJU'S Learning

  Mar 2021 - Sept 2021

  Sr. Technical /Business Support Associate

  Demonstrated ability to diagnose technical issues promptly using ‘ifconfig’, ‘netstat’, ‘ps’, ‘top’, ‘df’, or ‘dmesg’ commands, ensuring smooth operations for clients and contributing to high customer satisfaction.Leveraged excellent analytical and problem-solving skills to analyse educational data and market trends using sql and excel, facilitating informed decision-making and optimization of sales processes.Proficient communicator in one-on-one and group presentations, effectively conveying complex technical concepts to diverse audiences.Developed persuasive communication skills, both oral and written, enabling me to articulate the value proposition of products and services convincingly.Possess knowledge of network management products and markets, enhancing my ability to understand and address customer needs comprehensively.Familiarity with scripting languages such as Python, further enhancing my capability to automate tasks and streamline processes. Show less

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  Workhuman

  Aug 2022 - now

  Technical Customer Support (Operations)

  Troubleshooting: Diagnosing and troubleshooting technical problems reported by customers. This may involve analyzing error messages, reviewing system logs, or guiding customers through step-by-step solutions.Documentation and Reporting: Communication and Collaboration: Effectively communicating technical information to non-technical customers in a clear and concise manner. Issue Resolution: Identifying the root cause of technical issues and working towards a resolution. This may involve researching solutions, coordinating with other teams or departments, or escalating complex issues to higher-level support or development teams. Show less