Alan Dwiputra Winata

Experience

• 

  The Trans Luxury Hotel

  Aug 2013 - Feb 2014

  Food and Beverage Trainee

  My responsibilities are to follow the SOP of a 6-star restaurant service, to understand the very core concept of service, to learn how we can maximize our marketing skills by up selling the items on the menu, to create and maintaining our good relationship with the guests, as well with our colleagues and to learn how we can survive and success in the industry

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  Montigo Resorts

  Aug 2014 - Feb 2015

  Front Office Trainee

  Placed in various section throughout the Front Office Department which includes; Guest Service Agent (GSA), Guest Recognition Officer (GRO) and Concierge. Worked in a fairly busy environment while we need to complete our daily task at the same time, which include; welcoming the guests, processing check-in and check-out, completing the guest database and constantly providing quality service to all of the guests. Was given a lot of assignments to personally handle the VIPs and learned the valuable skill of multi-tasking and to always provide the best service in any given condition and situation. Show less

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  Padang Golf Modern

  Mar 2016 - Jul 2016

  Banquet Account Executive

  My duties were to develop the Banquet area as well as creating opportuinities to maximize revenue for the Banquet department. Working with the team in search of potential target market, while delivering excellent service to all of the customers and creating strategy to stay on the top of the competition. Maintaining good relationship with all of the customers, shareholders and owners.

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  Hotel Borobudur Jakarta

  Jul 2017 - Jul 2018

  Front Desk Agent

  As the Front Desk Agent, I've worked within the Front Office Department and working together with various departments to ensure that the hotel's operational is running smoothly. My main duty was to provide high-quality service to all of the guests and making sure that their stay was pleasant. Worked in a very busy environment with average arrivals and departures of 200 everyday. Throughout my work, besides handling FIT on a daily basis, I am also experienced in handling groups and airlines crew. My daily duty was to process check-in and check-out, making operational day by day reports to be presented to Head of Department (HOD), ensuring that all of the guest's requests was fulfilled by communicating with other departments, making sure that our administration was spot-on, responding to complains (if any) and ensuring that the follow-up will be as expected by our guests, and last but not least, always try my best to provide the best service as possible. Show less

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  Mercure Serpong Alam Sutera

  Jul 2018 - Jan 2020

  Reservations Agent

  - Creating, Modifying & Managing reservation of 171 rooms from domestic/international bookings and group bookings- Respond to all inquiries received by phone calls and email- Liaise & coordinating with other division to achieve optimal guest satisfaction

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  Mercure Hotel Tangerang BSD City

  Jan 2020 - Mar 2022

  Reservation Supervisor

  - Managing the reservations of 157 rooms from public domestic/international bookings and group bookings- Liaise & coordinating with other division to achieve optimal guest satisfaction- Create report & data extracted from the web system for management's future reference & strategy- Respond to all inquiries received by phone calls and email- Supports front-end operational team with detailed administration and continuous training/orientation- Directing team members for project on upselling & promoting hotel facilities Show less

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  The St. Regis Jakarta

  Sept 2022 - now

  - Managing & delegating guest's requests (general and privatedining) of 282 rooms to related department and following-upthrough completion with thorough report- Acting as the brand ambassador and experience connoisseurin every guest interaction to deliver the brand promise- Building report & data structure for department's analysis offuture continuous improvement-Directing for up-selling project & continuous hands-on trainingcoach for all team members

  • Butler Service Desk Supervisor

    Mar 2023 - now

  • Butler Service Desk

    Sept 2022 - Mar 2023