Aimie Dover

Experience

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  Private Employeer

  Sept 2011 - May 2013

  Nanny

  Responsible for the welfare and happiness of the children in my charge after school and full time during school holidays.• Light housework• Multi task and organise dates for child’s diary• Assist with homework• Drive to and from extracurricular activities.

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  CRI - Crime Reduction Initiatives

  Jan 2013 - May 2013

  Parent Support Worker (Volunteer)

  Responsible for co-facilitating parenting groups and delivering the Incredible Years parenting programme whilst managing my case load of parents and meeting with new parents.• Keeping detailed and accurate notes on parents and their progress.• Calling parents and other outside agencies to give support to clients.• Admin and clerical work.• Reception work.• Working independently within a small team environment.

• 

  Virgin Media Business

  Jul 2013 - Aug 2015

  Managed Service Desk Analyst

  Responsible for delivering an excellent end to end customer journey by exceeding the bespoke service requirements for the customer. • Incident management.• Order Management.• Ownership of over 50 orders, including high profile and high end budget Orders.• Desktop project management.• Collaboratively working with both internal and external stakeholders to ensure brilliant Customer Service.• Mediation and negotiation to deliver bespoke solutions.• Problem solving.• Customer communication via email and phone.• Keeping up to date records of communications and tracking Orders.• Major Incident Reports for internal and external stakeholders.• Working within and exceeding Managed Service Desk KPI’s. Show less

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  IP Integration

  Sept 2015 - Dec 2016

  Project Coordinator
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  Trios - a SPIE Group Company

  Dec 2016 - Nov 2019

  • Customer Service Manager

    Nov 2018 - Nov 2019

  • Service Desk Team Lead

    Feb 2017 - Nov 2018

  • Customer Services Coordinator

    Dec 2016 - Feb 2017
• 

  Bluekong Networks

  Nov 2019 - Sept 2020

  Service Delivery Manager
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  Pareto Facilities Management Ltd

  Sept 2020 - now

  Working on a dedicated online retail client site on behalf of Pareto FM managing their Facilities Helpdesk across multiple UK sites. Ensuring that the Helpdesk and respective teams are working within the contracted SLA’s and delivering service in line with customer specifics. Ensuring Compliance for all managed sites; regularly reviewing PPM schedules and keeping all documentation up to date Managing site-specific challenges in a fast-paced online retail environment and ensuring business continuity and seamless customer experience throughout any engineering or maintenance challenges. Project managing the rollout of a new CAFM system within agreed timeframe to improve efficiency, reporting and the customer experience – including collaborating with other contractor teams to upload their data, key stakeholder review meetings, delivering all training and supporting teams with snagging post go-live. Show less

  • Systems Project Manager

    Nov 2024 - now

  • Help Desk Manager

    Sept 2020 - Nov 2024