Ali Kerem Terzi

Ali Kerem Terzi

Technical Support Specialist

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location of Ali Kerem TerziIstanbul, Türkiye

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  • Timeline

  • About me

    Solution Designer | Product Owner at Vodafone

  • Education

    • Bahçeşehir University

      2012 - 2018
      Master's Degree Master of Business Administration 3.03
    • Pertevniyal Anatolian High School

      2001 - 2005
      High School Regular/General High School/Secondary Diploma Program
    • İstanbul Teknik Üniversitesi

      2005 - 2011
      Bachelor Petroleum and Natural Gas Engineering
  • Experience

    • TurkNet İletişim Hizmetleri

      Jun 2009 - Apr 2011
      Technical Support Specialist

      Worked as a Corporate Customer Technical Supporter in network system,Voip, telecom services. Experienced telecom backbone (atm, gshdsl, isdn pri, metro ethernet) installations also Cisco switches, routers and hosting services (web, domain, e-mail). Monitoring the TurkNet own Backbone,customer circuits and CPE's Checking backbone status after and before planned maintenances Supporting corporate customers which has MPLS VPN,Internet services with G.SHDSL,ADSL,ME,Fiber,EFM infrastructures Show less

    • Schlumberger

      Apr 2011 - Dec 2015
      Drilling Fluid Specialist

      - Establish and maintain good relations with the client.- Maintain the technical responsibility for the contractual objectives andcommercial targets.- Document every phase of the project planning and execution.- Communicate all planning amongst the relevant parties.- Recommend improvements and operational changes to ensure the project iscomletede successfully and in accordance with industrial and regionalregulations.- Assure the high level of HSE across all the operations.- Complete all reporting and prepare post project presentations ro review by theclient. - Prepare HSE paperwork & safety meetings with all persons involved in operations- Working in development and exploratory, vertical and directional wells.- Working on different software programs including but not limited to: OneTrax,Virtual Hydraulics, Virtual Completion. Show less

    • Experteam

      Dec 2015 - Feb 2020

      - Supporting customers on Java applications and integrations.- Providing Java and PL/SQL development depending on customer needs.- Solved tickets raised by customers based on HTML, CSS, Bootstrap, JavaScript, PL/SQL, Java and frameworks like Apache Struts, Hibernate, OAF, JAXB, JQuery and data structures like JSON, XML- Knowledge of Restful web services.- Experience of Oracle database and development- Tools used for development are: NetBeans, Eclipse, JDeveloper, Oracle Forms, Oracle Reports, Toad, PL/SQL Developer.- Reporting in JIRA system Show less - Providing the whole functional and Technical supporting of Service Alliance ERP application having Inventory Management, Purchasing, Contract Management, Service, Billing, HR, Reporting and Accounting modules at JCI Europe Belgium, Luxemburg, Portugal, Spain, Germany, Austria, Switzerland and England- Workflow enhancements ( both analysis and implementation )- Providing the whole functional support of Customer Creation Tool application at JCI Europe and Middle East- Providing the whole functional support of Readsoft application at JCI Europe- Documentation ( Application features, enhancements, known cases & bugs )- End-user and internal trainings- Application Bug reporting to Software Vendor- Application patch and release tests- Daily Interface Execution and controls- Preparing Audit queries and Audit data extractions for both internal and external auditors- Solving the data related problems in database by using datafix PL/SQL scripts- JIRA Admin Show less

      • Senior Technical Consultant

        Feb 2019 - Feb 2020
      • Software Developer

        Oct 2016 - Feb 2019
      • Functional and Technical Analyst

        Dec 2015 - Sept 2016
    • Kafein Technology Solution

      Feb 2020 - Jul 2021
      Senior Software Developer
    • Vodafone

      Jul 2021 - now
      • Product Owner

        Jan 2023 - now
      • Solution Designer

        Jul 2021 - now
  • Licenses & Certifications