Simona Grigore

Experience

• 

  Generali

  Sept 2012 - Sept 2015

  Analist servicii clienti

  I was responsible for a certain number of agencies to which I provided support related to:- contract administration for insurance agents- different certificates requested by the agents- registering new contracts/changes in the databaseAfter 2 years, I started to perform additional activities:- quality check on the major contractual changes registered by the entire team (5 members)- analysing claim files that were initially rejected & propose the resolution or final rejection- analysing overdue balances for agents that were no longer working with the company & maintaining the relationship with Kruk Show less

• 

  Lea Broker

  Oct 2015 - Jun 2016

  Back Office Employee

  - managing a portfolio of customers related to their insurance policies- monitor expiry dates and notifying customers of the offers for the new policies- issue new policies (auto or house)- issue invoices for the monthly commission- report monthly data to insurance authorities- prepare T&E's for other employees- collaborate with Accounting for correct bookkeeping- any other back office activities (archiving, supplies, support for other colleagues/clients)

• 

  WNS Global Services

  Jun 2016 - Sept 2019

  My role as Associate Manager was to lead the Iberia team (Spain and Portugal) that includes 9 members with diversified and complex processes such as Accounts payables, Accounts receivables an, General Ledger. This role was performed in the same time as having also GL responsibilities.Key responsibilities:• Understands and captures customer baseline data around SLAs and KPI’s and operational metrics;• Monitors Service Levels – for all the streams (RTR, OTC & PTP) and implement/propose actions to prevent risks of not meeting the service levels or any other targets not measured by the SLA’s and KPI’s in the specific area of responsibility• Supports customer in any reporting task, quality assurance or other procedural of documents or other materials as required;• Participate to operational plans set ups and calls• Manage work allocation, establish the back-up structure and organize the subordinates inside the team in order to meet the operational allocated tasks• Ensures that country specific variances are handled accordingly, country specific documentation is kept up to date;• Daily processing of transactions ensuring no back logs;• Ensure daily reporting for productivity;• Coordinates team schedule and leave planning;• Ensures adherence to break timings by the teams; • Conduct one on ones on monthly basis and yearly appraisal discussion together with direct supervisor; Show less Performing GL activities for Spain team such as: accruals, fixed assets, reconciliations, tax declaration, bank posting.Key Responsibilities: • VAT and other tax calculations & submission of declarations to local team• Maintain general ledger accounts and prepare journal entries for accruals and variances• Perform month-end account closing activities and reconciliations• Perform accounting analyses and explain differences • Interact with local client Finance team, internal and external auditors in completing audits• Compile and analyse financial information to prepare entries to accounts, such as general ledger accounts and document business transactions.• Support month-end and year-end closing process• Ensure quality control over financial reporting related to the business specific• Develop and document business processes. • Oversee various tasks related to the Accounts Payable & Accounts Receivable• Act as a back-up for Portugal & perform activities when needed Show less

  • Associate Manager - Operations

    Aug 2018 - Sept 2019

  • General Ledger Accountant

    Mar 2017 - Sept 2019

  • Accounts Receivable Accountant

    Jun 2016 - Mar 2017
• 

  WNS Global Services SA

  Oct 2019 - now

  Deputy Manager Operations

  My role as Deputy Manager is to lead two teams (France & Iberia) with diversified and complex processes such as Accounts payable, Accounts receivable, General Ledger. My team has 2 Team Leaders and a total number of 20 employeesThe key responsibilities include the following:• Work with the workforce management team to ensure accurate staffing and scheduling that supports financial objectives and customer expectations.• Motivate, coach and retain staff as well as coordinate reward, bonus, and incentive schemes.• Drive resolution of client complaints and escalations.• Deliver all internal & external management/ customer reports.• Review performance of staff, determine training needs and make employment decisions.• Identify, recommend and support the implementation of various programs and projects for the improvement of customer service processes.• Plan staff recruitment. Oversee recruiting, hiring and training processes.• Perform and ensure that the Quality Control processes are in accordance with the set guidelines;• Work along with the Team Leads to ensures quality targets laid out are met for the processes owned by the teams (PTP, OTC & RTR)• Act as a mentor for a new Team leader & perform all people management tasks together with the new TL's Show less