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Randall Aguirre

Randall Aguirre

Customer Service Agent

Followers of Randall Aguirre952 followers
location of Randall AguirrePanamá

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  • Timeline

  • About me

    Product Designer | Google Certified UX Designer | Webflow Developer | Human-Centered Design | Design Thinking | Figma | Maze

  • Education

    • MAG Flight Training

      2015 - 2017
      Private Pilot Airline/Commercial/Professional Pilot and Flight Crew

    • The Interaction Design Foundation

      2020 - 2022
      Product Designer Interaction Design

      Actividades y grupos:Panamanian Community Member IxDF student. Actively learning UX/UI, interaction and service design.

    • Universidad Interamericana de Panamá

      2018 - 2025
      Licenciatura en Ingeniería Comercial ENGINEERING En curso

      Comprehensive understanding of business operations, strategic management, and financial analysis. Developing strong analytical and problem-solving skills, along with expertise in marketing and project management. Adept at applying business acumen to drive organizational success.Proficient in data analysis and project management, fostering a holistic approach to problem-solving. The degree emphasizes strategic decision-making for effective organizational leadership.

  • Experience

    • Copa Airlines

      Jul 2015 - Sept 2015
      Customer Service Agent

      Working as a sales agent, offering and marketing the Copa's ConnectMiles loyalty program for customers at the airport and VIP lounge.

    • Copa Airlines

      Jun 2017 - Nov 2017
      Flight Attendant

      -Provide outstanding customer service maintaining high-quality standards. -Provide passengers with safety information about national and international aviation regulations. -Working efficiently under pressure and strict schedules. -Deal with onboard emergencies.-Manage inventory. -Offer meals and beverages.

    • Sitel Group

      Jan 2018 - Jan 2021
      Customer Service Representative

      -Deliver great customer service, meeting high-quality standards, working for Cox Communications.-Provide technical assistance with TV, Internet, and telephone services.-Account and billing questions. -Reach call center metrics such as CSAT, NPS, FCR, etc.

    • GeekyDrop

      Mar 2021 - May 2021
      UX/UI Designer

      At communication processes, created the FAQ, “How it works“, “Sell with Geeky“ and “Buy with Geeky“ sections from scratch. Contributed to the entire platform redesign, mainly at the UI level. Contributed to the “Bids and Offers“ feature.

    • Mercantil Panamá

      Jul 2021 - Jun 2022
      UI Designer

      Assigned to the onboarding team, my goal is to ideate and design the onboarding process for new and existing customers. Efficiently communicating throughout the entire process who we are, what services and products do we offer, and how we stand out from our competitors. Designing an easy-to-use, friendly and intuitive interface aligned with the organization's interests.

    • Designful

      Jun 2022 - Jan 2023
      Product Designer

      Designful is a fast-growing marketing and web development agency based in Canada. I'm responsible for designing outstanding experiences within our digital products, including static and dynamic webpages and WordPress plugins. Applying a human-centered approach, I make sure all our designs are accessible, usable, and affordable, based on real-time data and feedback gathered directly from our users.

    • DSJT Soluciones Empresariales

      Jun 2022 - May 2023
      UX Designer

      Transforming ideas into products that will work at an enterprise level. Working directly with the Client Experience Director, leading two nationwide projects for elevating panamanians' e-commerce experience with Tarjeta Clave, positively impacting hundreds of businesses and hundreds of thousands of customers.Applying cutting-edge design methodologies and the best design principles, we deliver pixel-perfect digital experiences for financial institutions and their clients.

    • 10th Devs

      May 2023 - now
      Co-Founder & CEO

      Nuestra visión es cambiar la manera en la que Panamá desarrolla y exporta software, liderar la vanguardia de la innovación en el diseño y la tecnología, siendo reconocidos como una agencia creativa que transforma las ideas en experiencias digitales revolucionarias.

    • X Financial Reports S.A.

      Oct 2023 - now
      UX/UI Designer

      Delivering large-scale pixel-perfect digital experiences that humans will love. Currently working with Banistmo, designing the mobile banking app for businesses. My goal is to enhance the intersection of technology and commerce, ensuring meaningful and delightful interactions for users across different platforms.

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Randall Aguirre
      Negocio Innovador 2016 Ampyme Panamá 1 de enero de 2017 Ganador premio AMPYME a negocio innovador 2016, otorgado por la embajada de Taiwan en Panamá.