Santanu Das

Experience

• 

  HDB Financial Services Ltd.

  Mar 2016 - Dec 2017

  Relationship Manager

  I was responsible for enhancing the value of existing Salaried or Savings Account & Current Account holders of HDFC Bank- Catering current customers banking needs and provide solutions- Reviewing all the critical report, monitoring cash levels, fraud control, case filing etc.- Managing operations such as A/c opening, Fixed Deposits, Forex, Loans etc.

• 

  Concentrix

  Apr 2018 - Jul 2022

  Act as a “go-to” person with extensive knowledge about the responsible domain of expertise.The customers we serve are the ones using one of the leading app-based taxi-hailing company, serving over 75 million users in more than 80 countries.While supporting team members and to help excel and get better, I was also managing report publishing, auditing customer outreaches, providing feedback on KRAs to team members, and when needed calibrating with clients to upscale the user base while ensuring great service to the existing customers. I am proficient enough with the MS Office environment as I've worked on various projects and used my skills to develop multiple dashboards in MS Excel and Power Bi. Show less

  • Sr Subject Matter Expert

    Nov 2019 - Jul 2022

  • Business Development Specialist

    Apr 2018 - Oct 2019
• 

  Annalect India

  Jul 2022 - now

  Data Analyst

  Being a DA(Marketing Science) I'm fully involve in Data extraction, data cleaning, dashboard preparation using PowerBi/Tableau/MS excel. I have also worked on various automation tools such as Alteryx and Power Automate. I have worked on a compliance scoring dashboard in Power Bi showing the validation of various campaigns and ads of our client. The objective of my role to gain useful insights for a client and it's competitive on the basis of the performance metrics and deliver ideas on business development and improvement. Show less