Wilson Moura

Experience

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  Natura

  Aug 2018 - Nov 2019

  Integration of New Employees and Third Parties: Supervising and monitoring the integration activities of new employees and third parties, ensuring an efficient and successful adaptation to the work environment.5S Audit: Carrying out 5S audits to ensure an organized, clean and safe working environment, promoting efficiency and productivity.Dashboard assembly: Creating and assembling informative dashboards for monitoring and analyzing data, facilitating decision-making based on accurate and up-to-date information.Safety Inspection and Service Release: Conducting rigorous safety inspections and releasing services, ensuring that all safety procedures are complied with and risks minimized.Fire Brigade Training: Planning and conducting fire brigade training, preparing the team to act effectively in emergency situations.Fire brigade team management: Helping to manage the brigade team, coordinating activities and ensuring that all members are prepared and properly trained to carry out their duties. Show less Spreadsheet Management and Feeding: Feeding spreadsheets and creating graphs and formulas in Excel, facilitating the analysis and visualization of data for informed decision-making.Controlling Materials and Raw Materials: Efficiently managing the inventory of materials and raw materials, ensuring adequate supplies and minimizing waste.Conducting 5S Audits: Conducting 5S audits to promote an organized, clean and safe work environment, increasing productivity and quality of work.Setting up Preliminary Risk Analyses (APRs): Drawing up APRs to identify and mitigate potential risks, ensuring safety and compliance with standards.Administrative Support for Process Engineering: Comprehensive administrative assistance for the process engineering team, including organizing documents, scheduling meetings and coordinating activities. Show less

  • Work safety apprentice

    Apr 2019 - Nov 2019

  • Apprentice in Manufacturing Process Engineering

    Aug 2018 - Oct 2019
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  Grupo Fleury

  Jan 2020 - Apr 2022

  Suporte Telefônico: Oferecia atendimento telefônico aos clientes, resolvendo dúvidas e orientando sobre os serviços prestados.Abertura de Ficha e Cadastro: Realizava a abertura de fichas, assegurando o cadastramento correto das informações dos clientes e as solicitações dos médicos, de acordo com as exigências dos planos de saúde e processamento de pagamentos através do sistema vigente.Agendamentos e Instruções de Exames: Coordenava o agendamento, fornecia orçamentos e instruções detalhadas sobre exames conforme solicitado pelos médicos/clientes, garantindo o cumprimento da agenda e condições adequadas para a realização dos exames.Fechamento de Caixa: Realizava o fechamento do caixa individual diariamente, garantindo a exatidão na consolidação geral dos valores.Gestão de Ocorrências: Registrava e tratava ocorrências de atendimento no sistema, garantindo a rastreabilidade das informações e a rápida resolução das pendências.Entrega de Resultados: Administrava a entrega dos resultados aos clientes através do sistema vigente, proporcionando um serviço ágil e eficiente.Gerenciamento de Pendências: Administrava a mesa de pendências (manifestações) no sistema, protocolando o envio e recebimento de exames para garantir total controle e rastreabilidade das amostras e resultados. Show less Atendimento ao Cliente: Responsável pelo atendimento aos clientes, realizando a abertura de fichas e seguindo todos os protocolos de recepção, garantindo um acolhimento eficiente e cordial.Cadastro e Processamento de Informações: Executava o processo de abertura de fichas, assegurando o cadastro correto dos clientes e das solicitações médicas, incluindo requisitos dos planos de saúde e processamento de pagamentos através do sistema vigente.Agendamento e Instruções de Exames: Coordenava o agendamento, orçamento e instruía os clientes sobre os exames, conforme as solicitações médicas, garantindo o cumprimento preciso da agenda dos exames e as condições adequadas para sua realização.Gestão de Caixa: Realizava o fechamento do caixa individual diariamente, assegurando a consolidação correta dos valores.Gestão de Ocorrências: Registrava e tratava ocorrências de atendimento no sistema, garantindo a rastreabilidade das informações e a rápida resolução das pendências.Entrega de Resultados: Administrava a entrega dos resultados aos clientes através do sistema, proporcionando um serviço ágil e eficiente.Gerenciamento de Pendências: Administrava a mesa de pendências (manifestações) no sistema, protocolando o envio e recebimento de exames para garantir total controle e rastreabilidade das amostras e resultados. Show less

  • Back Office

    Sept 2021 - Apr 2022

  • Recepcionista

    Jan 2020 - Apr 2022
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  Trend Micro

  Jul 2021 - Oct 2021

  General Markets

  Early Career in Technology and Cybersecurity:Career in Sales: I began my career in sales in the field of technology and cybersecurity through the General Markets Program offered by Trend Micro.Comprehensive Training: I received comprehensive training and support necessary to achieve success in the digital security industry, focusing on effective sales practices and innovative technologies.Knowledge and Skills Development:Solid Foundation in Technology: I acquired a solid foundation of knowledge in technology and mastery of sales activities, essential for the cybersecurity market.Cybersecurity Specialization: I delved deeper into the specifics of cybersecurity and the solutions offered by Trend Micro, broadening my technical knowledge and negotiation skills.Activities and Achievements:Client prospecting: I scheduled and conducted sales presentations, offering digital security solutions to potential clients, demonstrating prospecting and communication skills.Preparation of Proposals and Budgets: I developed proposals and quotes, aligning clients' needs with the company's solutions, highlighting my competence in negotiation and business management.Team collaboration: I collaborated with the sales team to achieve monthly and quarterly objectives, focusing on results and effective performance.Aptitude for the Cybersecurity Market:Complete Market Readiness: Upon completion of the program, I am able to operate in the cybersecurity market and business area, equipped with the necessary skills and knowledge to overcome challenges and achieve goals. Show less

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  Accor

  Feb 2022 - Jun 2022

  Reservations trainee

  Main functions and achievements:Interfacing with Systems: Managing reservations through the Resaweb, Dataweb, Omnibees and Hotel Distribution systems, ensuring the accuracy and efficiency of the processes.Booking Entry and Telephone Answering: Clear and effective communication with clients for booking entry and telephone answering, ensuring client satisfaction and loyalty.Group Deals and Negotiations: Coordinating group deals, including putting together personalized proposals and negotiating terms, always seeking the best results for the company and its clients.Assisting Reception: Supporting the reception team, contributing to excellence in customer service and operational organization.Impact:During my internship at Accor, I developed essential skills in communication, negotiation and reservations management. My responsibilities included interacting efficiently with reservation systems, providing personalized customer service and coordinating group proposals. These activities resulted in greater customer satisfaction and process optimization, demonstrating my focus on results and service excellence. Show less

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  JHSF

  Jun 2022 - Feb 2023

  Concierge

  Reception and Customer Service: Warm welcome and personalized support for high-end customers, guaranteeing an exceptional experience from the moment they arrive.Telephone Answering and Support: Efficient telephone answering, responding promptly to customer requests with agility and professionalism.Personalized Service: Providing personalized service, tailoring services to the specific needs of each client to ensure their total satisfaction.Organization and Planning: Organizing information and planning daily activities, ensuring a smooth and efficient workflow.Information Management: Maintaining accurate and up-to-date records, making it easier to manage day-to-day activities and provide a high-quality service.Problem Solving: Ability to solve problems and respond to unexpected situations effectively, ensuring a smooth environment for customers.Impact:During my time at JHSF, I was responsible for providing excellent customer service and ensuring the satisfaction of high-end clients, including guests of the Hotel Fasano and clients of luxury stores such as Gucci, Dior and Celine. My skills in information management and day-to-day planning contributed to efficient daily operations and successful day-to-day management. This experience has reinforced my ability to offer a high quality service and to meet customer demands in a way that is effective and efficient. Translated with DeepL.com (free version) Show less

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  Tita Salzano

  Feb 2023 - Oct 2024

  Concierge Manager

  Service and Negotiation: Serving residents, former residents and potential clients, negotiating and leasing available units, ensuring excellence and satisfaction.Continuous Improvement: Implementation of improvements to the service process and operational management.Technological Innovation: Leadership in projects such as the implementation of QR codes on machines, installation of electromedia and the use of CRM Active for data management and analysis.Process automation: Use of Field for maintenance and service management, introduction of QR codes in apartments and “occupied” or “free” signs for housekeepers.Management and Organization: Use of Trello to organize tasks and help the Operations Manager coordinate outsourced teams.Inspections and reports: Carrying out building inspections and reporting on situations that require attention.Client visits: Conducting visits and presentations to potential clients, increasing the occupancy rate.Impact:These actions resulted in significant improvements in operational efficiency and resident satisfaction, strengthening management capacity and innovation within the condominium. My skills in negotiation, project management and focus on results ensured the continued success of operations and excellence in service.Translated with DeepL.com (free version) Show less

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  Will Trip

  Oct 2024 - now

  Travel Concierge and Screenwriter

  As a Travel Concierge and Screenwriter, I offer a full range of personalized services to ensure your trips are unforgettable. My duties include:Travel Itinerary Planning:Creating detailed and personalized itineraries that meet your specific preferences and needs, whether for leisure or business travel.Hotel Reservations:Selecting and booking high-quality accommodation, guaranteeing comfort, convenience, and security throughout your stay.Ticket Purchasing:Managing air, land, and sea tickets, finding the best flight, train, and cruise options for your trips, with a focus on cost-effectiveness and comfort.Car Rental:Organizing car rentals, including luxury cars, SUVs, and special vehicles, to ensure your mobility with practicality and style.Activities and Experiences:Planning and booking exclusive activities such as private tours, visits to tourist attractions, dinners at renowned restaurants, and cultural events.Travel Documentation:Assisting with issuing visas, passports, and travel insurance, ensuring that all necessary documentation is in order.24-Hour Support:Providing total availability to meet any needs or unforeseen circumstances during the trip, offering peace of mind, security, and constant support.Personalized Consulting:Offering advice on destinations, best times to travel, safety tips, and local culture to maximize the travel experience.Emergency Management:Assisting in emergency situations, such as flight changes, health issues, or lost documents, ensuring quick and efficient resolutions.With an unwavering commitment to excellence and customer satisfaction, I am here to turn your travels into memorable, worry-free experiences. My mission is to offer a personalized, high-quality service that exceeds your expectations and makes each trip unique. Show less

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  Sesi São Paulo

  Mar 2025 - now

  Administrative assistant School secretary

  Responsible for checking and updating student records, ensuring the accuracy of academic records.Providing administrative support to the secretariat, contributing to the organization and efficiency of school processes.Attending to the needs of students, parents and teachers, providing information and administrative support as required.