Jesse Howell

Experience

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  Logitech

  May 2010 - Oct 2012

  • Responsible for working and assisting the TOP Nationwide B2B resellers drive sales, drive brand awareness and win opportunities including GSA contracts, EDU bids, state, local and federal government, enterprise, etc. • Recognized as the top selling Account Manager on the Logitech team. • Exceeded monthly and quarterly metrics throughout tenure.• Salesforce/CRM pipeline management.• Trained multiple employees on products and upselling strategies. • Traveled to Vendor shows/Tabletop events.• Presented in multiple Quarterly Business Reviews with C-Suite, Client VP’s, and Directors Show less • Responsible for working with and assisting National B2B Resellers to drive sales, drive brand awareness and win opportunities including GSA contracts, school bids, state, local and federal government, enterprise business environments, etc.• Traveled to and participated in Vendor shows/Tabletop events for resellers and end users.• Recognized as the top selling Account Manager on the Logitech team.• Exceeded monthly and quarterly metrics throughout tenure.• Exceeded quarterly sales goal by an average of 5%• Developed key relationships with 40 targeted accounts, and grew each of these accounts by more than 20% year over year• Responsible for training new employees on our current products and teach them upselling strategies that work for the business environment. • Presented in multiple Quarterly Business Reviews with direct Client VP’s and Director’s to show our success stories and what we can do to improve on. Understand consumer demands and trends to grow business Show less

  • Top U.S. B2B Accounts

    Apr 2011 - Oct 2012

  • Government and Education Specialist

    Feb 2011 - Apr 2012

  • Territory Account Manger

    May 2010 - Jan 2011
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  Brocade

  Oct 2012 - May 2013

  B2B Sales Manager

  -Creation of the B2B Channel for Brocade Partners-Developed The Brocade Alliance Partner Network-Identified potential qualified businesses relating to the Brocade Alliance Partner Network.-Contributed and developed Targeted Sales Opportunities with Brocade Select Partners.-Assisted and educated team in new product launch.-Preformed and completed certified pre-sale and sales training.

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  CenturyLink Cloud

  Apr 2013 - Sept 2015

  Operations Manager- Indirect Channel

  Key Achievements and Responsibilities: Company Acquisition and Transition: Played a pivotal role in the successful acquisition of Tier 3 by CenturyLink, contributing to its transformation into CenturyLink Cloud. Led the transition process and ensured the seamless integration of operations and teams. Team Management and Growth: Orchestrated the growth of Tier 3 from a single-member team to the largest contract with MarketStar, expanding the team from 1 to 4 members initially and later scaling it to over 27 employees. Channel and Partner Strategy: Held a strategic role in shaping the Channel and Partner Strategy for the company, devising, and implementing programs to activate partnerships and drive business growth. Sales Operations Enhancement: Implemented new processes to ensure consistent and accurate reporting of sales operations' metrics, contributing to improved decision-making and strategic planning. Efficiency Improvement: Enhanced company sales operations by creating and executing successful strategies to increase efficiency and reduce costs, optimizing overall business processes. Stakeholder Relationship Management: Developed and maintained relationships with internal and external stakeholders, ensuring smooth collaboration and successful sales operations. Systems and Process Development: Managed the development of systems and processes to support the sales operations team, fostering a cohesive and streamlined operational environment. Cross-functional Collaboration: Collaborated seamlessly with sales and marketing teams to create and implement effective strategies and plans, aligning efforts to meet and exceed sales goals. Data Analysis and Optimization: Analyzed sales operations' data, identified areas of improvement, and implemented changes to maximize performance and drive continuous improvement. Show less

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  Elastic Digital

  Sept 2015 - Nov 2017

  Account Executive | Solutions Engineer

  Strategic consulting expert with a focus on developing robust business plans and sales and marketing strategies. Proven success in building and expanding sales pipelines through effective prospecting and nurturing existing customer relationships. Proficient in planning, developing, and executing dynamic sales and marketing strategies to consistently meet and exceed established quotas. Key Achievements and Responsibilities: Client Relationship Management: Managed relationships with high-value customers, providing personalized service and tailored attention to their specific needs, resulting in enhanced customer satisfaction and loyalty. Contract Negotiation: Drafted and negotiated contracts with suppliers and key accounts to secure competitive pricing, optimizing cost structures and contributing to increased profitability. Market Insight and Recommendations: Monitored customer buying trends and made strategic recommendations to drive sales and profitability, leveraging insights to enhance market positioning. Cross-functional Leadership: Led cross-functional teams to ensure the timely delivery of products and services, fostering collaboration across departments for seamless operations. Issue Resolution: Efficiently and effectively resolved customer issues and complaints, ensuring a high level of customer satisfaction and maintaining a positive brand reputation. Collaborative Campaign Development: Collaborated with marketing and sales teams to develop and execute promotional campaigns for key accounts, driving brand visibility and revenue growth. Database Management: Developed and maintained a comprehensive database of key accounts and their contact information, facilitating targeted and personalized communication strategies. Show less

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  Zift Solutions

  Nov 2017 - Feb 2020

  Key Achievements: Business Expansion: Successfully established business expansion initiatives with potential clients, integrating vertical marketing recruitment with suppliers to major industry companies. Influential Relationship Building: Directly influenced the recruitment process and fostered the creation of new relationships, strengthening Zift Solutions' network within the industry. Effective Communication: Conveyed Zift's solutions, value propositions, benefits, and scope of work to prospective clients, highlighting the company's capabilities and unique offerings. Strategic Client Targeting: Led strategic targeting and acquisition efforts to bring in new clients, contributing to the overall growth and diversification of Zift Solutions' client portfolio. Cross-functional Collaboration: Collaborated closely with the marketing and sales teams, providing crucial support for growth initiatives, and actively contributing to new opportunity development. Responsibilities: Client Engagement: Collaborated with clients to understand their needs, ensuring Zift Solutions' solutions were aligned with client objectives and delivering maximum value. Solution Presentation: Presented Zift's solutions in a compelling manner, emphasizing the value proposition and benefits to effectively secure new business. Strategic Planning: Worked in conjunction with the marketing and sales teams to develop and execute strategic plans for growth and new opportunity development. Industry Insights: Stayed informed about industry trends and developments, leveraging this knowledge to inform strategic decisions and enhance Zift Solutions' competitiveness. Relationship Management: Maintained and nurtured relationships with key industry players, ensuring a strong network and fostering collaboration for mutual success. Show less Key Achievements: Strategic Concierge Services: Acted as a dedicated concierge for major partners, including NetApp, Juniper, Veritas, and AIA (AUS), covering the B2B space in North America. Managed West Coast partners for Google GSuite/Workspace; now Google Business Page, Intermedia, Oracle, Symantec, CAT, ForcePoint, Extreme Networks, Micro Focus, Nutanix, Sage, Trimble, Dell, and HP. Channel Growth: Played a pivotal role in channel growth by educating partners on utilizing partner programs for campaign launches through various channels, including email, social media, web plugins, coding, CRM plugins, analytics, and best practices. Program Management: Managed MDF, Deal Registration, Account Creation, Learning and Training programs, contributing to the overall success of channel initiatives. Responsibilities: Training and Support: Provided training, onboarding, enablement and support to partners, dealers, and distributors, including account creation in diverse Zift clients using the Zift123 Marketing Automation Platform. Project Management: Led project management and coordination efforts, ensuring seamless execution of campaigns and initiatives. Concierge Services: Offered concierge services, launching campaigns comprised of mailings, social media posts, and website content. Proactively reached out to partners for feedback and regular interactions to promote platform activities and educate them about online marketing best practices. Subject Matter Expertise (SME): Acted as a subject-matter expert for multiple clients, providing in-depth knowledge and support. Renewals and Escalations: Managed partner renewals as required and served as a key escalation point for support and service issues. Communication and Demos: Attended project status calls, providing timely partner updates to clients. Conducted partner/customer-specific demos and best practices webinars. Show less

  • Senior Solutions Architect

    Jul 2019 - Feb 2020

  • Senior Account Executive

    Nov 2017 - Jul 2019
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  Brofiki Photography

  Mar 2018 - now

  Media Photojournalist & Podcaster

  Event Photographer for S&S Presents, JRC Events and Another Element Productions for concerts and events held at Kilby Court, Metro Music Hall, The Complex, The Urban Lounge, The Loading Dock. Sundance Film Festival, Electric Pow Wow, Superbloom Music Festival, Ogden Twilight Series, Salt Lake City Twilight Series and many Drag showsOperations as well as Photography for: The Used, Coheed and Cambria, Taking Back Sunday, Carnifex, Red Jumpsuit Apparatus, Flaming Lips, Neon Trees, Actors Reid Ewing and Keaton Hoskins, Drag Celebrities,.Business and Product Photography for Electro Threads, Whiskey and Whey Apparel, Dad Bod Apparel, Ruthless Hookah, Stone Hookah Bowls, Manhood Beard Co, Layton Physical Therapy and Sports Medicine, Fitcon Utah, Weddings, Maternity, Couples, Seniors, Newborn, Milestone, Family Photography. Show less

• 

  EBay

  Feb 2021 - Dec 2021

  Senior Customer Service Representative

  Provides engaging and compassionate customer service in a dynamic call center environment focusing on making and receiving payments. Implements conflict management skills to de-escalate calls in a way that builds a positive customer experience.Maintains high-performance metrics including quality, adherence, and customer satisfaction.Effectively utilizes written and verbal communication to serve the needs of eBay customers.Engages in development sessions with Team Leaders and Coaches. Opportunities for career growth and advancement. Show less

• 

  XAmplify

  Nov 2021 - Feb 2022

  Solutions Engineer

  Key Achievements:Pre-sales Support: Assisted in the pre-sales process for xAmplify's SaaS products, specializing in Partner Relationship Management and Through Channel/Through Partner Marketing Automation.Customer-Centric Solutions: Identified customer needs and crafted customized business software solutions, concurrently executing campaigns to promote available solutions.Sales Operations: Contributed to the development of sales operations tactics and guides, optimizing the sales process and ensuring alignment with customer requirements.Partner Strategy: Formulated and implemented a partner strategy, aligning with business goals and enhancing partner relationships.Relationship Building: Established and maintained robust relationships with key partners, fostering collaboration and mutual success.Responsibilities:Collaborative Go-to-Market Planning: Worked collaboratively with partners to create joint go-to-market plans and strategies, ensuring a unified approach for successful product launches.Communication Management: Managed day-to-day communication with partners, ensuring the seamless delivery of agreed-upon initiatives and addressing any challenges promptly.Business Opportunity Identification: Identified new business opportunities with partners, contributing to the expansion and diversification of the partner portfolio.Performance Tracking: Tracked and reported on partner performance, providing valuable insights to drive strategic decisions and improvements.Cross-functional Collaboration: Collaborated with cross-functional teams, including sales, marketing, and product development, ensuring cohesive and successful partner engagement.Industry Awareness: Stayed informed about industry trends and developments to identify potential new partners and maintain competitiveness.Conflict Resolution: Identified and resolved conflicts and challenges within the channel, promoting a positive and collaborative partner ecosystem. Show less

• 

  Black Mirror Productions

  Aug 2022 - now

  VP of Customer Success

  Key Achievements:Managed customer success initiatives for high-profile clients in the entertainment industry.Successfully orchestrated media campaigns for product launches, contributing to increased customer engagement and loyalty.Directed the creation of impactful commercials and promotional videos, resulting in elevated brand awareness and sales growth for major retailers and diverse clientele.Spearheaded business and product photography for notable brands such as Electro Threads, Whiskey and Whey Apparel, and Live Nation, ensuring alignment with client objectives.Responsibilities:Client Relationship Management: Fostered strong relationships with key clients, ensuring their satisfaction and loyalty by understanding their unique needs and aligning media strategies accordingly.Strategic Leadership: Led the development and execution of comprehensive media campaigns, driving successful product launches and increased online traffic for diverse clients.Cross-functional Collaboration: Collaborated with marketing, sales, and production teams to coordinate live events and digital projects, resulting in increased ticket sales and online engagement.Customer Engagement: Developed and implemented promotional videos and commercials that significantly enhanced customer engagement and loyalty for various clients.Business Development: Played a pivotal role in business and product photography, contributing to the visual storytelling of brands and ensuring their alignment with market trends and customer preferences. Show less