Rishabh Tyagi

Experience

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  Intellect Design Arena Ltd

  Jun 2015 - Jul 2017

  Consultant

  Presales, Global Consumer Banking- conduct successful demo presentations for various prospective clients.- Responded to Request For Proposal items for various commercial and cooperative banks across the globe.- Designed cross- application user journeys for client walk-through.Product Management, Global Consumer Banking-Delivered Functional requirement documents for Anti- money Laundering and Core Banking Solutions.-SPOC for external vendors that were responsible for complimenting the Intellect applications.- Provide UAT and Production environment support for product stabilization. Tunjukkan kurang

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  Fidelity Investments

  Apr 2019 - Jan 2019

  Management Intern

  Business Analytics and Research I was the part of the global workforce optimisation team. I worked in capacity planning and productivity improvements for Fidelity's contact centers. Key deliverables - Identify key parameters affecting the waiting time for inbound calls.- Analyse the impact of waiting time on customer satisfaction (C-Sat) through survey data.- Prepare a model to forecast ASA at tactical and strategic level, through various ML algorithms and enesemble method.- create sensitivity analysis tool using the predicton model to observe the impact on ASA with the change in model inputs.- Automate the ASA prediction and sensitivity analysis tool using RPA for strategic and tactical level capacity planning. - Co-ordinate with US client partners for constant evaluation and requirement elicitation.- Tunjukkan kurang

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  Capgemini

  Jan 2020 - Jan 2023

  Business Consultant

  SAP SuccessFactor consultant for, PMGM,CDP, Succession Planning, Reporting, Platform, WFA&P modules

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  PwC Malaysia

  Jan 2023 - now

  Senior Associate